","description":"API version 2.\nUsed to get estimated wait time of a task currently enqueued in a routing queue.\nIt can also be used to fetch estimated position and estimated wait time of a task in a queue before enqueuing the task.
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\n","type":"text/plain"},"key":"qid","value":""},{"description":{"content":"Optional. Integer priority value from 1 to 10 where 1 is the lowest and 10 is the highest. If it is not available in the request or contains non-integer values, MRE considers the routing priority as 1 (the lowest). However, in case of any integer ≥ 10, MRE sets the routing priority value to 10. If mentioned value of this parameter is ≤ 1, MRE sets the routing priority value to 1.
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\n","urlObject":{"path":["mre","api","Agent"],"query":[{"description":{"content":"Change this to your agent login id
\n","type":"text/plain"},"key":"agentId","value":""}],"variable":[]}},"response":[{"id":"0407f6fd-1f6f-48c9-8a73-56a6fc0cc881","name":"Agent Info","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://192.168.2.56/mre/api/Agent?agentId=awais","protocol":"https","host":["192","168","2","56"],"path":["mre","api","Agent"],"query":[{"key":"agentId","value":"awais","description":"Change this to your agent login id"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.18.0"},{"key":"Date","value":"Fri, 12 Mar 2021 12:39:06 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=63072000; includeSubdomains"},{"key":"Public-Key-Pins","value":"pin-sha256=\"klO23nT2ehFDXCfx3eHTDRESMz3asj1muO+4aIdjiuY=\"; pin-sha256=\"633lt352PKRXbOwf4xSEa1M517scpD3l5f79xMD9r9Q=\"; max-age=2592000; includeSubDomains"},{"key":"X-XSS-Protection","value":"1;mode=block"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"MRE_Agent\": true,\n \"Queues\": [\n \"DefaultPrecisionQueue\",\n \"QueueOne\",\n \"QueueTwo\",\n \"QueueThree\",\n \"QueueFour\"\n ],\n \"AgentId\": \"awais\"\n}"}],"_postman_id":"33c16fb2-5479-4dea-9124-7f2fccaf30ef"},{"name":"System Status","id":"49208df8-b254-4fff-ad3d-c74326a1d9b7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"/mre/api/status","description":"Can be used for Health Check, this API returns system status
\n","urlObject":{"path":["mre","api","status"],"query":[],"variable":[]}},"response":[{"id":"aca1ef30-a8a1-4f49-bd99-c6f5f7524860","name":"System Status","originalRequest":{"method":"GET","header":[],"url":"https://192.168.2.56/mre/api/status"},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx/1.18.0"},{"key":"Date","value":"Fri, 12 Mar 2021 12:39:59 GMT"},{"key":"Content-Length","value":"14"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=63072000; includeSubdomains"},{"key":"Public-Key-Pins","value":"pin-sha256=\"klO23nT2ehFDXCfx3eHTDRESMz3asj1muO+4aIdjiuY=\"; pin-sha256=\"633lt352PKRXbOwf4xSEa1M517scpD3l5f79xMD9r9Q=\"; max-age=2592000; includeSubDomains"},{"key":"X-XSS-Protection","value":"1;mode=block"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"}],"cookie":[],"responseTime":null,"body":"MRE#IN_SERVICE"}],"_postman_id":"49208df8-b254-4fff-ad3d-c74326a1d9b7"},{"name":"Estimated Wait Time","id":"0ec16d9e-1216-4fab-ad3d-a9e68d05a46a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"/mre/api/EWT?SkillGroup=&ConversationId=&TaskId=","description":"Used to get estimated wait time for a task. This API returns estimated wait time in seconds. It also returns task position in the queue with Queue Name.
\n","urlObject":{"path":["mre","api","EWT"],"query":[{"description":{"content":"Skill group is same as queue name for MRE. Replace with queue name
\n","type":"text/plain"},"key":"SkillGroup","value":""},{"description":{"content":"Conversation if for the task for which EWT is required
\n","type":"text/plain"},"key":"ConversationId","value":""},{"description":{"content":"Task Id for the task for which EWT is required
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\n\n- Active
\n- Busy
\n- Ready
\n- Not Ready
\n- Pending Not Ready
\n
\n","urlObject":{"path":["mre","api","AgentStats"],"query":[],"variable":[]}},"response":[{"id":"4bb22683-66f5-47aa-a8a9-6c8ae330a40f","name":"Agent States per Queue","originalRequest":{"method":"GET","header":[],"url":"https://192.168.2.56/mre/api/AgentStats"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.18.0"},{"key":"Date","value":"Fri, 12 Mar 2021 12:40:28 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=63072000; includeSubdomains"},{"key":"Public-Key-Pins","value":"pin-sha256=\"klO23nT2ehFDXCfx3eHTDRESMz3asj1muO+4aIdjiuY=\"; pin-sha256=\"633lt352PKRXbOwf4xSEa1M517scpD3l5f79xMD9r9Q=\"; max-age=2592000; includeSubDomains"},{"key":"X-XSS-Protection","value":"1;mode=block"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"QueueSteps\": [\n {\n \"StepStats\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"StepName\": \"step1\"\n }\n ],\n \"StatesCount\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"MaxTime\": 0,\n \"Labels\": {},\n \"QueueName\": \"DefaultPrecisionQueue\"\n },\n {\n \"QueueSteps\": [\n {\n \"StepStats\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"StepName\": \"step_1\"\n }\n ],\n \"StatesCount\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"MaxTime\": 0,\n \"Labels\": {},\n \"QueueName\": \"QueueOne\"\n },\n {\n \"QueueSteps\": [\n {\n \"StepStats\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"StepName\": \"step_1\"\n }\n ],\n \"StatesCount\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"MaxTime\": 0,\n \"Labels\": {},\n \"QueueName\": \"QueueTwo\"\n },\n {\n \"QueueSteps\": [\n {\n \"StepStats\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"StepName\": \"step_1\"\n }\n ],\n \"StatesCount\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"MaxTime\": 0,\n \"Labels\": {},\n \"QueueName\": \"QueueThree\"\n },\n {\n \"QueueSteps\": [\n {\n \"StepStats\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"StepName\": \"step_1\"\n }\n ],\n \"StatesCount\": {\n \"READY\": 0,\n \"WORK_NOT_READY\": 0,\n \"LOGOUT\": 1,\n \"WORK_READY\": 0,\n \"ACTIVE\": 0,\n \"NOT_READY\": 0,\n \"BUSY\": 0,\n \"LOGIN\": 0,\n \"RESERVED\": 0,\n \"UNKNOWN\": 0,\n \"INTERRUPTED\": 0\n },\n \"MaxTime\": 0,\n \"Labels\": {},\n \"QueueName\": \"QueueFour\"\n }\n]"}],"_postman_id":"c92719d7-c5c7-4877-bee3-005ca1c47b05"},{"name":"Agents Availability Check for Chat","id":"f430e3f8-e3d7-4b85-8465-04421a3e80cc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"/mre/api/AvailableAgents","description":"Thsi API is used to check if there are any agents available to serve chat requests. An agent is considered for Chat if the agent is logged in and has one of the following states:
\n\n- Ready
\n- Busy
\n- Active
\n- Reserved
\n
\n","urlObject":{"path":["mre","api","AvailableAgents"],"query":[],"variable":[]}},"response":[{"id":"6f5be090-6086-41f1-8455-309a341f9486","name":"Agents Availability Check for Chat","originalRequest":{"method":"GET","header":[],"url":"https://192.168.2.56/mre/api/AvailableAgents"},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx/1.18.0"},{"key":"Date","value":"Fri, 12 Mar 2021 12:40:43 GMT"},{"key":"Content-Length","value":"26"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=63072000; includeSubdomains"},{"key":"Public-Key-Pins","value":"pin-sha256=\"klO23nT2ehFDXCfx3eHTDRESMz3asj1muO+4aIdjiuY=\"; pin-sha256=\"633lt352PKRXbOwf4xSEa1M517scpD3l5f79xMD9r9Q=\"; max-age=2592000; includeSubDomains"},{"key":"X-XSS-Protection","value":"1;mode=block"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"}],"cookie":[],"responseTime":null,"body":"{\"isAgentAvailable\":false}"}],"_postman_id":"f430e3f8-e3d7-4b85-8465-04421a3e80cc"}]}