A Citrus Survey API oferece um conjunto completo de endpoints para gerenciar o ciclo de vida de Pesquisas de Satisfação (CES, CSAT, NPS). Desde a criação até coleta de respostas e acompanhamento de progresso, incluindo gerenciamento de modelos, clientes de API, autenticação e integração com filas de atendimento.
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O processo garante que o usuário continue autenticado sem a necessidade de realizar login novamente, desde que o refresh token ainda esteja ativo.
Utilizado para encerrar a sessão de um usuário autenticado, invalidando o refreshToken associado.
Após o logout, o usuário precisará realizar um novo login para obter credenciais válidas de acesso.
Utilizado para autenticar um usuário através de uma chave de API (apiKey) e um identificador de tenant (tenantId).
O login gera tokens de acesso que permitem consumir os demais endpoints da API de forma segura.
Endpoints de Autenticação/Autorização (Auth ) para:
\nIdentificar o cliente/usuário que está acessando a API.
\nGerar tokens de acesso (API Key).
\nGerenciar sessões (login, logout, refresh de token).
\nRestringir permissões.
\nRetorna uma lista de todos os clientes da API cadastrados. Requer privilégios de Administrador.
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\nRequer privilégios de Administrador.
\nObter todos os clientes da API.
\nObter Cliente da API por ID.
\nCriar novo cliente da API.
\nAtualizar cliente da API.
\nRegenerar chave de API.
\nExcluir cliente da API.
\nRetorna uma lista de todas as pesquisas cadastradas.
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\nVerificar status de pesquisa.
\nCriar nova pesquisa.
\nInativar pesquisa e criar uma nova.
\nFinalizar pesquisa.
\nAtivar pesquisas.
\nInativar pesquisas.
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\n","urlObject":{"path":["api","surveys","responses","queue",":queueId","integration-id",":integrationId"],"host":["/"],"query":[],"variable":[{"description":{"content":"(Required) ID da fila
\n","type":"text/plain"},"type":"any","value":"388d2e73-f6be-9eff-a6fa-2c902052c5fc","key":"queueId"},{"description":{"content":"(Required) ID do integration
\n","type":"text/plain"},"type":"any","value":"388d2e73-f6be-9eff-a6fa-2c902052c5fc","key":"integrationId"}]}},"response":[{"id":"178447b2-1287-41d8-8d02-a640e4b0cd4b","name":"200 - Resposta salva com sucesso","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":true},{"key":"Accept","value":"application/json","disabled":true}],"body":{"mode":"raw","raw":"{\n \"surveyResponse\": \"string\",\n \"ticketId\": \"urn:uuid:9919668a-e2c1-8f7b-eea5-0d6764bbcab3\",\n \"id\": \"8e6cf8f6-a2f2-4376-d4b0-b46b8266cfbf\"\n}","options":{"raw":{"headerFamily":"json","language":"json"}}},"url":{"raw":"//api/surveys/responses/queue/:queueId/integration-id/:integrationId","path":["","api","surveys","responses","queue",":queueId","integration-id",":integrationId"],"variable":[{"key":"queueId","value":""},{"key":"integrationId","value":""}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": true,\n \"nextQuestion\": {\n \"id\": \"3fa85f64-5717-4562-b3fc-2c963f66afa6\",\n \"questionDescription\": \"string\",\n \"surveyHeader\": \"string\",\n \"questionOrder\": 0,\n \"options\": [\n \"string\"\n ],\n \"finalMessage\": true\n },\n \"progress\": {\n \"current\": 0,\n \"total\": 0,\n \"hasNextQuestion\": true\n },\n \"surveyCompleted\": true\n}"},{"id":"5a03657c-c40a-4eba-9232-3a5d5c07ee18","name":"404 - Pesquisa ativa não encontrada ou todas as perguntas já foram respondidas","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":true}],"body":{"mode":"raw","raw":"{\n \"surveyResponse\": \"string\",\n \"ticketId\": \"urn:uuid:9919668a-e2c1-8f7b-eea5-0d6764bbcab3\",\n \"id\": \"8e6cf8f6-a2f2-4376-d4b0-b46b8266cfbf\"\n}","options":{"raw":{"headerFamily":"json","language":"json"}}},"url":{"raw":"//api/surveys/responses/queue/:queueId/integration-id/:integrationId","host":["/"],"path":["api","surveys","responses","queue",":queueId","integration-id",":integrationId"],"variable":[{"key":"queueId","value":""},{"key":"integrationId","value":""}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"text","header":[],"cookie":[],"responseTime":null,"body":null}],"_postman_id":"8b9fca93-6774-4293-b4bf-3ffcfffc9488"}],"id":"4b3d67db-2375-42f1-bda5-52b38afede5c","description":"Gerencia respostas das pesquisas.
\n","_postman_id":"4b3d67db-2375-42f1-bda5-52b38afede5c"},{"name":"Campos Retornados","item":[{"name":"Pesquisa","item":[],"id":"4d82e39e-850d-44b9-a460-0c79c2f9da62","description":"","_postman_id":"4d82e39e-850d-44b9-a460-0c79c2f9da62"},{"name":"Questão de pesquisa","item":[],"id":"d92c9171-a821-4df0-ae90-5e75fcedab86","description":"","_postman_id":"d92c9171-a821-4df0-ae90-5e75fcedab86"},{"name":"Resposta de pesquisa","item":[],"id":"d1392b6a-8804-4480-9e84-a5fb3e6a5158","description":"","_postman_id":"d1392b6a-8804-4480-9e84-a5fb3e6a5158"},{"name":"Relação de fila de pesquisa","item":[],"id":"a49114dc-148e-44db-a4ca-def118135e45","description":"","_postman_id":"a49114dc-148e-44db-a4ca-def118135e45"},{"name":"ApiClientFormDTO","item":[],"id":"5273376f-d356-4d5a-b268-5aec944e5154","description":"Dados do cliente da API a ser criado.
\n","_postman_id":"5273376f-d356-4d5a-b268-5aec944e5154"},{"name":"ApiClientListDTO","item":[],"id":"e9023077-1c85-4724-9400-9228b24d8e75","description":"Dados listados de clientes da API.
\n","_postman_id":"e9023077-1c85-4724-9400-9228b24d8e75"},{"name":"SurveyFormDTO","item":[],"id":"ca998e75-78df-460c-a7e1-dfa5fd69f309","description":"Dados da pesquisa a ser criada.
\n","_postman_id":"ca998e75-78df-460c-a7e1-dfa5fd69f309"},{"name":"SurveyOptionResponseFormDTO","item":[],"id":"405a3174-af4d-458e-92c4-88c33733318f","description":"Opções de resposta de uma questão da pesquisa.
\n","_postman_id":"405a3174-af4d-458e-92c4-88c33733318f"},{"name":"SurveyQuestionForm","item":[],"id":"4a47224f-93a2-49e1-b0cc-6373b027fe93","description":"Dados de uma questão da pesquisa.
\n","_postman_id":"4a47224f-93a2-49e1-b0cc-6373b027fe93"},{"name":"SurveyQueueRelationFormDTO","item":[],"id":"d9dd2978-e852-403f-9d49-5cf0c4b2744e","description":"Relacionamento da pesquisa com filas de atendimento.
\n","_postman_id":"d9dd2978-e852-403f-9d49-5cf0c4b2744e"},{"name":"SurveyResponseForm","item":[],"id":"1ccd5cd0-549c-4f42-96b7-94348b2eaee2","description":"Dados da resposta de uma questão da pesquisa.
\n","_postman_id":"1ccd5cd0-549c-4f42-96b7-94348b2eaee2"},{"name":"SurveyProgressDTO","item":[],"id":"711bf132-2d60-4a6a-8d54-80036b07018f","description":"Informações de progresso da pesquisa em andamento.
\n","_postman_id":"711bf132-2d60-4a6a-8d54-80036b07018f"},{"name":"SurveyQuestionInfoDTO","item":[],"id":"71a5400c-9bbc-4ea5-a89e-687c6e17f983","description":"Informações detalhadas de uma questão da pesquisa.
\n","_postman_id":"71a5400c-9bbc-4ea5-a89e-687c6e17f983"},{"name":"SurveyResponseResultDTO","item":[],"id":"dd49d64a-3e33-4006-897e-bf83a914afb0","description":"Resultado de uma resposta de pesquisa.
\n","_postman_id":"dd49d64a-3e33-4006-897e-bf83a914afb0"},{"name":"SurveyFinishResponseDTO","item":[],"id":"d38a4fdf-74c3-4c71-95a0-416098074f9c","description":"Resposta ao finalizar a pesquisa.
\n","_postman_id":"d38a4fdf-74c3-4c71-95a0-416098074f9c"},{"name":"JwtFormDTO","item":[],"id":"9e612b05-9dfc-4473-ba38-10c5c0db71a1","description":"Tokens de autenticação JWT.
\n","_postman_id":"9e612b05-9dfc-4473-ba38-10c5c0db71a1"},{"name":"RefreshTokenFormDTO","item":[],"id":"9bc0b4a3-c6b5-4943-9933-1642cf6a4e42","description":"Dados para renovação do token.
\n","_postman_id":"9bc0b4a3-c6b5-4943-9933-1642cf6a4e42"},{"name":"AuthFormDTO","item":[],"id":"6440172b-6d7b-4b66-b895-fa180e81d5c0","description":"Dados de autenticação inicial.
\n","_postman_id":"6440172b-6d7b-4b66-b895-fa180e81d5c0"},{"name":"SurveyFilter","item":[],"id":"29133321-ebef-425d-8866-11bda61663cf","description":"Filtros aplicáveis às pesquisas.
\n","_postman_id":"29133321-ebef-425d-8866-11bda61663cf"},{"name":"SurveyStatusDTO","item":[],"id":"09b2650e-f06c-4624-a9cd-79061c155bbd","description":"Status atual da pesquisa.
\n","_postman_id":"09b2650e-f06c-4624-a9cd-79061c155bbd"},{"name":"SurveyCurrentDTO","item":[],"id":"bf2e78dc-d0d3-4447-8e61-a150f8bc5fb0","description":"Questão atual e progresso de uma pesquisa em andamento.
\n","_postman_id":"bf2e78dc-d0d3-4447-8e61-a150f8bc5fb0"}],"id":"36787274-6c1c-4295-bd3a-888ff00d5c32","description":"A depender do \"Tipo\" de requisição feita serão retornados campos específicos, como descrito a seguir:
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