The Helpwise provides many APIs that you can use to integrate with third party softwares and you can easily build the automation though the REST API. If you would like to add some API endpoint which can be useful or have some question regarding the Helpwise Developer APIs then you can email to dev@helpwise.io email.
\nYou can get your API_KEY and API_SECRET from the Helpwise settings page
PAGE LINK The Helpwise API uses your API_KEY and API_SECRET for authentication.
Helpwise uses API keys for authentication. You can generate a Postman API key in the API keys section of your Postman account settings.
\nYou must include an API key and API Secret in each request to the Postman API with the Basic auth header Basic BASE_64(API_KEY:API_SECRET)
If an API key is missing, malformed, or invalid, you will receive an HTTP 401 Unauthorized response code.
\nAPI access rate limits apply at a per-API key basis in unit time. The limit is 100 requests per minute. Also, depending on your plan, you may have usage limits. If you exceed either limit, your request will return an HTTP 429 Too Many Requests status code.
\nEach API response returns the following set of headers to help you identify your use status:
\nAn HTTP 503 response from our servers indicates there is an unexpected spike in API access traffic. The server is usually operational within the next five minutes. If the outage persists or you receive any other form of an HTTP 5XX error, contact support.
V0 Aut
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\nids must be integer type
ids array must be less then 100 length
From this API endpoint you can move to inbox Helpwise conversations
\nids must be integer type
ids array must be less then 100 length
From this API endpoint you can spam the Helpwise conversations
\nids must be integer type
ids array must be less then 100 length
From this API endpoint you can trash the Helpwise conversations
\nids must be integer type
ids array must be less then 100 length
From this API endpoint you can delete the Helpwise conversations
\nids must be integer type
ids array must be less then 100 length
This folder has the all actions related endpoint which means you can perform the close, spam, trash, move to inbox, delete the Helpwise conversation
You can use this endpoint, to get the all the conversation of multiple inboxes or single inbox.
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\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["inboxes","227136","conversations","116851645"],"host":["https://apis.helpwise.io"],"query":[{"key":"labelId","value":"14"}],"variable":[]}},"response":[{"id":"5f9280ba-885b-4465-935f-2ba693277c10","name":"GET","originalRequest":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"https://apis.helpwise.io/inboxes/227136/conversations/116851645?labelId=14","protocol":"https","host":["apis","helpwise","io"],"path":["inboxes","227136","conversations","116851645"],"query":[{"key":"labelId","value":"14"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Fri, 02 Feb 2024 12:25:15 GMT"},{"key":"Content-Type","value":"application/json; charset=UTF-8"},{"key":"Content-Length","value":"1156"},{"key":"Connection","value":"keep-alive"},{"key":"Content-Encoding","value":"gzip"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"X-Rate-Limit-Limit","value":"100"},{"key":"X-Rate-Limit-Remaining","value":"98"},{"key":"X-Rate-Limit-Reset","value":"3462"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": 116851645,\n \"inboxId\": 227136,\n \"messagesCount\": 1,\n \"pinnedNotes\": [],\n \"drafts\": [],\n \"currentAssignment\": null,\n \"contacts\": [\n {\n \"id\": 10103029,\n \"firstname\": \"David\",\n \"lastname\": \"Warner\",\n \"displayName\": \"David Warner\",\n \"displayContact\": \"David Warner\",\n \"emails\": [\n \"david@amazon.co\"\n ],\n \"phones\": [],\n \"isBlocked\": false,\n \"avatarTag\": \"HD\",\n \"threads\": [\n {\n \"date\": \"2024-01-30T13:26:35Z\",\n \"subject\": \"ljadsblfhasbDFLHASBDLJFHBASDJKHFHDABF\",\n \"id\": 116851648,\n \"mailboxId\": 227136\n },\n {\n \"date\": \"2024-01-30T13:22:21Z\",\n \"subject\": \"test froala 123\",\n \"id\": 116851647,\n \"mailboxId\": 227136\n },\n {\n \"date\": \"2024-01-30T13:45:50Z\",\n \"subject\": \"shkdbfkhsdbfkhsd\",\n \"id\": 116851643,\n \"mailboxId\": 227136\n },\n {\n \"date\": \"2024-01-30T09:50:01Z\",\n \"subject\": \"jadfkjsdbflkjs testhsdf\",\n \"id\": 116851646,\n \"mailboxId\": 227136\n },\n {\n \"date\": \"2024-01-30T09:51:27Z\",\n \"subject\": \"kjasbd;kfjbasdlkhjfgb test\",\n \"id\": 116851645,\n \"mailboxId\": 227136\n }\n ],\n \"notes\": [],\n \"groups\": []\n }\n ],\n \"nextPageToken\": \"1970-01-01 00:00:00\",\n \"usersReadMap\": {\n \"204767\": {\n \"hasRead\": true,\n \"readAt\": \"2024-02-02T12:24:50Z\"\n }\n },\n \"tags\": [\n {\n \"id\": 483577,\n \"name\": \"Priority\",\n \"color\": \"#FF0000\",\n \"inboxId\": 227136,\n \"nestedName\": \"\"\n }\n ],\n \"priority\": {\n \"value\": \"choose\",\n \"source\": \"automated\"\n },\n \"isArchived\": false,\n \"isDeleted\": false,\n \"isSnoozed\": false,\n \"isSpam\": false,\n \"isStarred\": false,\n \"subject\": \"Apple Sale Live Now!\",\n \"displaySubject\": \"Apple Sale Live Now!\",\n \"snippet\": \"Get iPhone 30% Off\",\n \"ticketNumber\": 116851645,\n \"items\": [\n {\n \"data\": {\n \"id\": 168573512,\n \"inboxId\": 227136,\n \"threadId\": 116851645,\n \"direction\": 0,\n \"createdAt\": \"2024-01-30T09:51:27Z\",\n \"deliveryStatus\": \"\",\n \"body\": \"\",\n \"cc\": {},\n \"bcc\": {},\n \"to\": {\n \"help@helpwise.io\": \"Helpwise\"\n },\n \"from\": {\n \"david@amazon.co\": \"David Warner\"\n },\n \"displaySubject\": \"Chrome new update\",\n \"subject\": \"Chrome new update\",\n \"isSpam\": false,\n \"date\": \"2024-01-30T09:51:27Z\",\n \"attachments\": [],\n \"labelId\": 0,\n \"replyTo\": {},\n \"replyAll\": false,\n \"snippet\": \"jakhbsfkjhabsf test\",\n \"haveMime\": true,\n \"sentStatusCode\": {\n \"title\": \"success\",\n \"msg\": \"Message sent successfully\",\n \"allowResend\": false\n },\n \"importance\": \"\",\n \"renderId\": \"22760-18d59c80b2a911e1\",\n \"spamScore\": 0,\n \"attachmentCount\": 0,\n \"isPlainText\": false,\n \"isSanitized\": true,\n \"haveStrippedHtml\": false,\n \"content\": {\n \"html\": {\n \"type\": \"remote\"\n },\n \"text\": {\n \"type\": \"remote\"\n }\n },\n \"owner\": null,\n \"shared\": false,\n \"messageId\": \"All the conversations related endpoint is listed here where you can perform action( close, spam, trash, move to inbox, delete) on the conversation, get the conversations emails from conversation id and you can also get the inbox's conversations with pagination.
\n","_postman_id":"c1209756-65a7-4142-872e-175dc31ecae6","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"Send Message","item":[{"name":"SMS","id":"5b1e28da-ce98-407d-a8b2-dd65681e4a63","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"body\":\"Hello Rishabh, How may I help you?\",\n \"clientNumber\":\"+918587805615\",\n \"inboxId\":256785,\n \"hash\":\"h7hfjk8khjl99kngq\"\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/smsWhatsApp/sendMsg","description":"You can use this endpoint to send SMS to your customers.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["smsWhatsApp","sendMsg"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"c297218c-c879-44ca-9880-5a88a33de655","name":"Send SMS","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"body\":\"Hello Rishabh, How may I help you?\",\n \"clientNumber\":\"+918587805615\",\n \"inboxId\":256785,\n \"hash\":\"h7hfjk8khjl99kngq\"\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/smsWhatsApp/sendMsg"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"success\",\n \"message\": \"Message sent successfully!\",\n \"data\": {\n \"client_number\": \"14156349606\",\n \"hw_number\": \"17377872107\",\n \"message_time\": \"2024-02-07 11:50:36\",\n \"direction\": \"outbound\",\n \"delivery_status\": \"delivered\",\n \"segments\": 1,\n \"twilio_cost\": null,\n \"body\": \"Hello Rishabh,\\nHow May I help you?\",\n \"mms_status\": 0,\n \"type\": 3,\n \"price_unit\": \"\",\n \"sent_by\": {\n \"id\": 18233,\n \"firstname\": \"Rishabh\",\n \"lastname\": \"Rawat\",\n \"email\": \"rishabh@helpwise.io\",\n \"avatarTag\": \"RR\",\n \"avatarUrl\": \"\"\n },\n \"attachments\": [],\n \"randomMsgID\": \"\",\n \"univId\": 0,\n \"id\": 2241589\n }\n}"}],"_postman_id":"5b1e28da-ce98-407d-a8b2-dd65681e4a63"},{"name":"WhatsApp","id":"7607288f-d8b0-4119-bbce-391cc0c3988a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"body\":\"Hello Rishabh, How may I help you?\",\n \"clientNumber\":\"+918587805615\",\n \"inboxId\":256785,\n \"template\":{\n \"templateId\":245670,\n \"templateVariables\":[\"Rishabh\",\"112233\",\"Shipping\"]\n },\n \"hash\":\"h7hfjk8khjl99kngq\"\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/smsWhatsApp/sendMsg","description":"You can use this endpoint to send WhatsApp message to your customers.
\nYou can get the templates from this endpoint. Click Here
\nHere is the template object that you can use to send the template message from the API
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\"id\": 2241589\n }\n}"}],"_postman_id":"7607288f-d8b0-4119-bbce-391cc0c3988a"},{"name":"Schedule SMS","id":"8947459c-a078-4218-9248-03bc13c054c4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"body\":\"Hello Rishabh, How may I help you?\",\n \"clientNumber\":\"+918587805615\",\n \"inboxId\":256785,\n \"hash\":\"h7hfjk8khjl99kngq\",\n \"sendAt\":\"2024-01-25T09:46:00.000Z\",\n \"scheduleMsg\": true\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/smsWhatsApp/sendMsg","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API 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11:50:36\",\n \"direction\": \"outbound\",\n \"delivery_status\": \"queued\",\n \"segments\": 1,\n \"twilio_cost\": null,\n \"body\": \"Hello Rishabh,\\nHow May I help you?\",\n \"mms_status\": 0,\n \"type\": 3,\n \"price_unit\": \"\",\n \"sent_by\": {\n \"id\": 18233,\n \"firstname\": \"Rishabh\",\n \"lastname\": \"Rawat\",\n \"email\": \"rishabh@helpwise.io\",\n \"avatarTag\": \"RR\",\n \"avatarUrl\": \"\"\n },\n \"attachments\": [],\n \"randomMsgID\": \"\",\n \"univId\": 0,\n \"id\": 2241589\n }\n}"}],"_postman_id":"8947459c-a078-4218-9248-03bc13c054c4"},{"name":"Schedule WhatsApp","id":"46c6acff-4a97-497c-83b2-86f9a624d1ee","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"body\":\"Hello Rishabh, How may I help you?\",\n \"clientNumber\":\"+918587805615\",\n \"inboxId\":256786,\n \"hash\":\"h7hfjk8khjl99kngq\",\n \"sendAt\":\"2024-01-25T09:46:00.000Z\",\n \"scheduleMsg\": true\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/smsWhatsApp/sendMsg","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["smsWhatsApp","sendMsg"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"dafdfdbd-36fe-4a99-b5cd-b85898338972","name":"Schedule WhatsApp","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"body\":\"Hello Rishabh, How may I help you?\",\n \"clientNumber\":\"+918587805615\",\n \"inboxId\":256786,\n \"hash\":\"h7hfjk8khjl99kngq\",\n \"sendAt\":\"2024-01-25T09:46:00.000Z\",\n \"scheduleMsg\": true\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/smsWhatsApp/sendMsg"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"success\",\n \"message\": \"Message scheduled successfully!\",\n \"data\": {\n \"client_number\": \"14156349606\",\n \"hw_number\": \"17377872107\",\n \"message_time\": \"2024-02-07 11:50:36\",\n \"direction\": \"outbound\",\n \"delivery_status\": \"queued\",\n \"segments\": 1,\n \"twilio_cost\": null,\n \"body\": \"Hello Rishabh,\\nHow May I help you?\",\n \"mms_status\": 0,\n \"type\": 3,\n \"price_unit\": \"\",\n \"sent_by\": {\n \"id\": 18233,\n \"firstname\": \"Rishabh\",\n \"lastname\": \"Rawat\",\n \"email\": \"rishabh@helpwise.io\",\n \"avatarTag\": \"RR\",\n \"avatarUrl\": \"\"\n },\n \"attachments\": [],\n \"randomMsgID\": \"\",\n \"univId\": 0,\n \"id\": 2241589\n }\n}"}],"_postman_id":"46c6acff-4a97-497c-83b2-86f9a624d1ee"}],"id":"917b3b60-2040-4dc7-afff-777ecaebb18b","description":"All the send message related endpoint listed here where you can send SMS, WhatsApp, Email, Facebook message, Instagram message.
\n","_postman_id":"917b3b60-2040-4dc7-afff-777ecaebb18b","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"Custom Fields","item":[{"name":"Inbox","item":[{"name":"List","id":"bf97580d-f607-4184-b8d6-aa488ab473fe","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://apis.helpwise.io/customFields/inbox/221166","description":"You can use this endpoint to get all custom fields of inbox.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["customFields","inbox","221166"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"dd97fa54-4ec3-4348-93d4-a6b4ed8f02f2","name":"List","originalRequest":{"method":"GET","header":[],"url":"https://apis.helpwise.io/customFields/inbox/221166"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"id\": 204514,\n \"name\": \"State\",\n \"description\": \"State\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-10-07 07:40:44\",\n \"updatedAt\": \"2022-10-07 07:40:44\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204522,\n \"name\": \"Pincode\",\n \"description\": \"Pincode\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-11-01 23:27:29\",\n \"updatedAt\": \"2022-11-01 23:27:29\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204525,\n \"name\": \"Policy ID\",\n \"description\": \"Health insurance policy id\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2024-01-24 18:51:56\",\n \"updatedAt\": \"2024-01-24 18:51:56\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204533,\n \"name\": \"Flight PNR No\",\n \"description\": \"Flight PNR No of Thai Airways\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2024-02-05 14:53:39\",\n \"updatedAt\": \"2024-02-05 14:53:39\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n }\n ],\n \"message\": \"All custom fields fetched successfully\",\n \"status\": \"success\"\n}"}],"_postman_id":"bf97580d-f607-4184-b8d6-aa488ab473fe"},{"name":"Update","id":"1291bc63-41fa-4860-8569-0e1d28528d5c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"hideIds\":[204513],\n \"unHideIds\":[204522]\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/customFields/inbox/221166","description":"You can use this endpoint to hide and unhide custom fields of specific inbox.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["customFields","inbox","221166"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"0157ed6b-ccd9-400e-88b7-16a518963823","name":"Update","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"hideIds\":[204514],\n \"unHideIds\":[204522]\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/customFields/inbox/221217"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"id\": 204514,\n \"name\": \"State\",\n \"description\": \"State\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": true\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-10-07 07:40:44\",\n \"updatedAt\": \"2022-10-07 07:40:44\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204522,\n \"name\": \"Pincode\",\n \"description\": \"Pincode\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-11-01 23:27:29\",\n \"updatedAt\": \"2022-11-01 23:27:29\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204525,\n \"name\": \"Policy ID\",\n \"description\": \"Health insurance policy id\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2024-01-24 18:51:56\",\n \"updatedAt\": \"2024-01-24 18:51:56\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204533,\n \"name\": \"Flight PNR No\",\n \"description\": \"Flight PNR No of Thai Airways\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2024-02-05 14:53:39\",\n \"updatedAt\": \"2024-02-05 14:53:39\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n }\n ],\n \"message\": \"All custom fields fetched successfully\",\n \"status\": \"success\"\n}"}],"_postman_id":"1291bc63-41fa-4860-8569-0e1d28528d5c"}],"id":"79a8c3eb-e902-4bb0-9d3c-e9a4f8900afb","description":"Here is the all endpoint which is related to the inbox related custom fields, Like hide and unhide the custom fields according to inboxes level, show all custom fields related to inboxes.
\n","_postman_id":"79a8c3eb-e902-4bb0-9d3c-e9a4f8900afb","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"List","id":"bbe3e0c9-df71-4079-bd17-b1723fcb1e60","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://apis.helpwise.io/customFields","description":"You can use this endpoint to get all custom fields of your Helpwise account.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["customFields"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"8a630482-6da3-45dd-90c6-23b9e7f97f8e","name":"List","originalRequest":{"method":"GET","header":[],"url":"https://apis.helpwise.io/customFields"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"id\": 204514,\n \"name\": \"State\",\n \"description\": \"State\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-10-07 07:40:44\",\n \"updatedAt\": \"2022-10-07 07:40:44\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204522,\n \"name\": \"Pincode\",\n \"description\": \"Pincode\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-11-01 23:27:29\",\n \"updatedAt\": \"2022-11-01 23:27:29\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204525,\n \"name\": \"Policy ID\",\n \"description\": \"Health insurance policy id\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2024-01-24 18:51:56\",\n \"updatedAt\": \"2024-01-24 18:51:56\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n {\n \"id\": 204533,\n \"name\": \"Flight PNR No\",\n \"description\": \"Flight PNR No of Thai Airways\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2024-02-05 14:53:39\",\n \"updatedAt\": \"2024-02-05 14:53:39\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n }\n ],\n \"message\": \"All custom fields fetched successfully\",\n \"status\": \"success\"\n}"}],"_postman_id":"bbe3e0c9-df71-4079-bd17-b1723fcb1e60"},{"name":"Get","id":"2927539c-585f-417f-9d81-6cb099e200aa","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":false},"method":"GET","header":[],"url":"https://apis.helpwise.io/customFields/204514","description":"You can use this endpoint to get specific custom field from the custom field id.
\n","urlObject":{"path":["customFields","204514"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"a6b240e2-cd0e-42fd-966d-6fd83f5cc7b2","name":"Get","originalRequest":{"method":"GET","header":[],"url":"https://apis.helpwise.io/customFields/204514"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": 204522,\n \"name\": \"Pincode\",\n \"description\": \"Pincode\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-11-01 23:27:29\",\n \"updatedAt\": \"2022-11-01 23:27:29\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n \"message\": \"Custom field fetched successfully\",\n \"status\": \"success\"\n}"}],"_postman_id":"2927539c-585f-417f-9d81-6cb099e200aa"},{"name":"Deleted","id":"76c6373f-7b7b-4024-8830-4b987b266a46","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"https://apis.helpwise.io/customFields/204514","description":"You can use this endpoin to delete the specific custom field.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["customFields","204514"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[],"_postman_id":"76c6373f-7b7b-4024-8830-4b987b266a46"},{"name":"Update","id":"e29ad396-23ac-41bf-a2fc-c27aaed69504","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"name\":\"Train PNR Code\",\n \"description\":\"PNR code of Rajdhani Express\"\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/customFields/204514","description":"You can use this endpoint to update the existing custom field.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["customFields","204514"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"cd0c7571-df05-4768-98f4-0d1ade099c2f","name":"Update","originalRequest":{"method":"GET","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Train PNR Code\",\n \"description\":\"PNR code of Rajdhani Express\"\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/customFields/204514"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": 204514,\n \"name\": \"Train PNR Code\",\n \"description\": \"PNR code of Rajdhani Express\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": true\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": true\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": true\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2024-02-07 08:13:49\",\n \"updatedAt\": \"2024-02-07 08:13:49\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n \"message\": \"Custom field updated successfully.\",\n \"status\": \"success\"\n}"}],"_postman_id":"e29ad396-23ac-41bf-a2fc-c27aaed69504"},{"name":"Create","id":"d8f07584-fa8f-4c59-b0ae-9f457ad06104","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\":\"Pin Code\",\n \"description\":\"Pin code of customer location\"\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/customFields","description":"You can use this endpoint to create a new custom field.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["customFields"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"5852509d-6d0f-4227-bb6c-99bab6dbe539","name":"Create","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\":\"Pin Code\",\n \"description\":\"Pin code of customer location\"\n}","options":{"raw":{"language":"json"}}},"url":"https://apis.helpwise.io/customFields"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": 204522,\n \"name\": \"Pincode\",\n \"description\": \"Pin code of customer location\",\n \"value\": \"\",\n \"inboxIds\": [\n {\n \"id\": 221217,\n \"name\": \"Dialpad Channel\",\n \"isHidden\": false\n },\n {\n \"id\": 221218,\n \"name\": \"RingCentral Text\",\n \"isHidden\": false\n },\n {\n \"id\": 221283,\n \"name\": \"Custom Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221284,\n \"name\": \"Twilio Calling Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221143,\n \"name\": \"Dialog360 Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221198,\n \"name\": \"Dev Outlook Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221138,\n \"name\": \"instagram comment\",\n \"isHidden\": false\n },\n {\n \"id\": 221145,\n \"name\": \"WhatsApp Twilio Inbox\",\n \"isHidden\": false\n },\n {\n \"id\": 221253,\n \"name\": \"Demo Inbox\",\n \"isHidden\": false\n }\n ],\n \"createdBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n },\n \"createdAt\": \"2022-11-01 23:27:29\",\n \"updatedAt\": \"2022-11-01 23:27:29\",\n \"updatedBy\": {\n \"id\": 222547,\n \"firstname\": \"dev\",\n \"lastname\": \"helpwise\",\n \"email\": \"dev@helpwise.io\",\n \"avatarTag\": \"dh\",\n \"displayName\": \"dev helpwise\",\n \"role\": 0,\n \"settings\": null,\n \"permissions\": null,\n \"billing\": null,\n \"accountId\": 222547\n }\n },\n \"message\": \"Custom field fetched successfully\",\n \"status\": \"success\"\n}"}],"_postman_id":"d8f07584-fa8f-4c59-b0ae-9f457ad06104"}],"id":"7c6cc31d-e9c1-4347-9a3e-4b3d771ab3d5","description":"All the custom fields related endpoints listed here. You can basically use these endpoint to create, update, read and delete the custom fields in Helpwise.
\n","_postman_id":"7c6cc31d-e9c1-4347-9a3e-4b3d771ab3d5","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"Contacts","item":[{"name":"Get Contact","id":"f53aa2f8-bd20-43a9-ba5d-b4ff0f4534fd","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"connection":true}},"request":{"method":"GET","header":[],"url":"https://apis.helpwise.io/contacts/{{contactId}}","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["contacts","{{contactId}}"],"host":["https://apis.helpwise.io"],"query":[],"variable":[]}},"response":[{"id":"9abf85bf-8f3d-459a-802e-81762c049237","name":"Get Contact","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json, text/plain, */*","disabled":true},{"key":"Accept-Language","value":"en-GB,en-US;q=0.9,en;q=0.8","disabled":true},{"key":"Connection","value":"keep-alive","disabled":true},{"key":"Cookie","value":"_hjSessionUser_1980750=eyJpZCI6ImIyMDNkZGZjLTdiZGQtNWFjZi1hYjJiLWQzMmE1ODUwYWQ2ZCIsImNyZWF0ZWQiOjE3MDEwOTI1Njg5MzEsImV4aXN0aW5nIjp0cnVlfQ==; 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_clck=1n5mnef%7C2%7Cfj1%7C0%7C1471; _ga=GA1.1.1524706179.1701092569; _clsk=ppm72e%7C1707203916251%7C12%7C1%7Cl.clarity.ms%2Fcollect; _ga_JVN1YP0WKB=GS1.1.1707202914.145.1.1707203920.60.0.0; _ga_90XYKCCPCY=GS1.1.1707202914.30.1.1707203941.0.0.0","disabled":true},{"key":"Origin","value":"https://staging-vue.helpwise.io","disabled":true},{"key":"Referer","value":"https://staging-vue.helpwise.io/","disabled":true},{"key":"Sec-Fetch-Dest","value":"empty","disabled":true},{"key":"Sec-Fetch-Mode","value":"cors","disabled":true},{"key":"Sec-Fetch-Site","value":"same-site","disabled":true},{"key":"User-Agent","value":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36","disabled":true},{"key":"sec-ch-ua","value":"\"Not A(Brand\";v=\"99\", \"Google Chrome\";v=\"121\", \"Chromium\";v=\"121\"","disabled":true},{"key":"sec-ch-ua-mobile","value":"?0","disabled":true},{"key":"sec-ch-ua-platform","value":"\"macOS\"","disabled":true}],"url":"https://apis.helpwise.io/contacts/17864809"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Wed, 07 Feb 2024 17:57:20 GMT"},{"key":"Content-Type","value":"application/json; charset=UTF-8"},{"key":"Content-Length","value":"665"},{"key":"Connection","value":"keep-alive"},{"key":"Content-Encoding","value":"gzip"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"X-Rate-Limit-Limit","value":"100"},{"key":"X-Rate-Limit-Remaining","value":"98"},{"key":"X-Rate-Limit-Reset","value":"3507"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": 17864809,\n \"firstname\": \"Ashroof\",\n \"displayName\": \"Ashroof\",\n \"displayContact\": \"Ashroof\",\n \"emails\": [\n \"ashroof@helpwise.io\"\n ],\n \"phones\": [],\n \"isBlocked\": false,\n \"avatarTag\": \"A\",\n \"threads\": [\n {\n \"date\": \"2024-02-07T09:45:04Z\",\n \"subject\": \"Join 100+ Visionaries for the Largest Summit || 15th Edition CX Strategy Summit & Awards 2024 || Tuesday, 27th February 2024 || ITC Maratha, Mumbai.\",\n \"id\": 118041387,\n \"mailboxId\": 221302\n },\n {\n \"date\": \"2024-02-06T07:29:12Z\",\n \"subject\": \"Updated invitation: Engg daily sync @ Weekly from 1pm to 1:30pm on weekdays from Mon Feb 5 to Mon Feb 5 (GMT+5:30) (Uddeshya Upamannyu)\",\n \"id\": 117876940,\n \"mailboxId\": 229891\n },\n {\n \"date\": \"2024-02-06T07:29:13Z\",\n \"subject\": \"Updated invitation: Engg daily sync @ Weekly from 1pm to 1:30pm on weekdays from Mon Feb 5 to Mon Feb 5 (GMT+5:30) (Ashroof A)\",\n \"id\": 117876938,\n \"mailboxId\": 221302\n },\n {\n \"date\": \"2024-02-06T07:29:12Z\",\n \"subject\": \"Updated invitation: Engg daily sync @ Weekly from 1pm to 1:30pm on weekdays from Mon Feb 5 to Mon Feb 5 (GMT+5:30) (Manali Singh)\",\n \"id\": 117876937,\n \"mailboxId\": 225808\n },\n {\n \"date\": \"2024-02-05T20:01:30Z\",\n \"subject\": \"[Helpwise] [Helpwise Support] Received email from Eric: 'Handling multiple dealerships on Helpwise c...\",\n \"id\": 117753103,\n \"mailboxId\": 221302\n }\n ],\n \"notes\": [],\n \"groups\": [\n {\n \"id\": 204654,\n \"name\": \"Testing\"\n }\n ],\n \"customFields\": null\n}"}],"_postman_id":"f53aa2f8-bd20-43a9-ba5d-b4ff0f4534fd"},{"name":"Update Contact","id":"8584bc87-72fe-469f-85f7-472dff86f2e1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"Optional parameter. Default: 50
\n","type":"text/plain"},"key":"limit","value":"Optional parameter
\n","type":"text/plain"},"key":"offset","value":"Optional parameter. Default: 50
\n","type":"text/plain"},"key":"limit","value":"Optional parameter
\n","type":"text/plain"},"key":"offset","value":"You can use this endpoint to get the Overall Reports and Team Performance Report of the Helpwise which includes the following data:
\nOverall Reports Data
\nEmails per day(Inbound Emails & Outbound Emails)
\nTotal new conversations based on date filter
\nTotal close conversations based on date filter
\nAssigned conversations based on date filter
\nEmails on hourly basis
\nBusiest hour of the day
\nBusiest day of the week
\nTeam Performance Data
\nAverage Time to Resolution
\nAverage Response Time
\nAverage First Response Time
\nCustomer Satisfaction
\nPerformance of Agents which include CSAT, Average Time to Resolution, Average Response Time, Average First Response Time of particular agent
\nYou can use this endpoint to get the all tags reporting like average time to resolution, average response time, average first response time and total conversations having this tag.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"path":["inboxes","{{InboxId}}","reports","tags"],"host":["https://apis.helpwise.io"],"query":[{"key":"start","value":"2024-07-30 00:00:00"},{"key":"end","value":"2024-08-30 00:00:00"},{"key":"inboxId","value":"23456"},{"key":"tagId[]","value":"87865"},{"key":"isBusinessHours","value":"0"}],"variable":[]}},"response":[{"id":"a2ddaf8b-2e00-44d2-9ad4-0a929b94e083","name":"Tag Report","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://apis.helpwise.io/inboxes/{{InboxId}}/reports/tags?start=2024-07-30 00:00:00&end=2024-08-30 00:00:00&inboxId=23456&tagId[]=87865&isBusinessHours=0","host":["https://apis.helpwise.io"],"path":["inboxes","{{InboxId}}","reports","tags"],"query":[{"key":"start","value":"2024-07-30 00:00:00"},{"key":"end","value":"2024-08-30 00:00:00"},{"key":"inboxId","value":"23456"},{"key":"tagId[]","value":"87865"},{"key":"isBusinessHours","value":"0"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"tagReportsOutput\": [\n {\n \"tag\": {\n \"id\": 533891,\n \"name\": \"Inbound Mail\",\n \"color\": \"rgb(247, 189, 128)\",\n \"inboxId\": 204568,\n \"nestedName\": \"\"\n },\n \"totalConversations\": 1064,\n \"totalConversationsPercentage\": 94.92,\n \"openConversations\": 0,\n \"responseTime\": 15055,\n \"resolutionTime\": 11592,\n \"firstResponseTime\": 8237\n }\n ],\n \"liveTagReportsOutput\": null,\n \"mailboxId\": 204568,\n \"totalLiveTagReportsOutput\": 0,\n \"totalTagReportsOutput\": 10,\n \"isBusinessHours\": \"1\"\n}"}],"_postman_id":"3a2383e6-2a65-46cf-8aea-f1795ff0cb84"},{"name":"Inboxes Report","id":"ced574e9-f119-461d-9cd3-40ca64d9fa84","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"description":"You can use this endpoint to get the inboxes report.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"query":[],"variable":[]},"url":""},"response":[{"id":"ec6acd4d-e94d-4485-a981-927f8ca699a7","name":"Inboxes Report","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://apis.helpwise.io/reports/inboxes?start=2024-07-30&end=2024-08-05&export=0","host":["https://apis.helpwise.io"],"path":["reports","inboxes"],"query":[{"key":"start","value":"2024-07-30"},{"key":"end","value":"2024-08-05"},{"key":"export","value":"0"}]}},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\n \"users\": [\n {\n \"id\": 221235,\n \"accountId\": 222547,\n \"autoTagging\": 0,\n \"autoAssignment\": 0,\n \"awayModeAssignment\": 0,\n \"type\": 0,\n \"displayType\": \"mail\",\n \"emailAddress\": \"help@helpwise.io\",\n \"displayName\": \"Helpwise Support\",\n \"forwardingCode\": \"\",\n \"removeQuotes\": 0,\n \"twoWaySync\": 0,\n \"spamStatus\": 0,\n \"internalAddress\": \"\",\n \"allView\": 0,\n \"mentionView\": 0,\n \"mineView\": 1,\n \"starredView\": 1,\n \"tagsView\": 0,\n \"all\": {\n \"val\": \"1\",\n \"conversations\": [\n {\n \"id\": 51090648,\n \"inboxId\": 221235,\n \"segmentId\": 204376,\n \"type\": \"mail\",\n \"messageId\": 204376\n }\n ]\n },\n \"assigned\": {\n \"val\": \"0\",\n \"conversations\": []\n },\n \"archived\": {\n \"val\": \"0\",\n \"conversations\": []\n },\n \"outgoing\": {\n \"val\": \"0\",\n \"conversations\": []\n },\n \"replies\": {\n \"val\": \"0\",\n \"conversations\": []\n },\n \"avgResponseTime\": {\n \"val\": \"0.000000\",\n \"conversations\": []\n },\n \"avgFirstResponseTime\": {\n \"val\": \"0.000000\",\n \"conversations\": []\n },\n \"avgResolutionTime\": {\n \"val\": \"0.000000\",\n \"conversations\": []\n },\n \"oldestConversation\": {\n \"val\": \"2022-11-22\",\n \"conversations\": [\n {\n \"id\": 51090396,\n \"inboxId\": 221235,\n \"segmentId\": 204376,\n \"type\": \"mail\",\n \"messageId\": 204376\n }\n ]\n },\n \"new\": {\n \"val\": \"0\",\n \"conversations\": []\n }\n }\n ]\n}"}],"_postman_id":"ced574e9-f119-461d-9cd3-40ca64d9fa84"}],"id":"553c9a1a-b22f-4d4c-96f3-66c6bff3765e","_postman_id":"553c9a1a-b22f-4d4c-96f3-66c6bff3765e","description":"","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"Form","item":[{"name":"Form Submit","id":"afd3242a-7211-4fe4-a690-57ad05d52fb9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"FirstName\":\"Rishabh\",\n \"LastName\":\"Rawat\",\n \"Email\":\"rishabh@saaslabs.co\",\n \"Message\":\"Hello, How can i help you here?\",\n \"OrderNo\":23780565,\n \"Address\":\"B-356, Street No-20, Kennedy town, New York\",\n \"Payment\":\"Done\",\n \"OrderAmount\":\"299$\"\n}","options":{"raw":{"language":"json"}}},"url":"https://webhook.helpwise.io/forms/{{your_form_hash}}","description":"1. Copy the Form Code:
\n• After generating the form, you will be provided with HTML code.
\n• Copy the entire code to inspect it.
\n2. Locate the Action URL:
\n• In the HTML code, search for the action attribute in the
\ntag. The URL associated with this attribute is where the form data will be sent upon submission.
\n• Example form action=\"https://your-helpwise-action-url.com\" method=\"POST\"
3. Use the Action URL in Your API Endpoint:
\n• Take the action URL and use it as the endpoint for your API integration. This will allow you to programmatically submit form data to Helpwise.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"protocol":"https","path":["forms","{{your_form_hash}}"],"host":["webhook","helpwise","io"],"query":[],"variable":[]}},"response":[{"id":"3bff39e9-fd2f-4e5d-9b64-3fe4437287db","name":"New Request","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"FirstName\":\"Rishabh\",\n \"LastName\":\"Rawat\",\n \"Email\":\"rishabh@saaslabs.co\",\n \"Message\":\"Hello, How can i help you here?\",\n \"OrderNo\":23780565,\n \"Address\":\"B-356, Street No-20, Kennedy town, New York\",\n \"Payment\":\"Done\",\n \"OrderAmount\":\"299$\"\n}","options":{"raw":{"language":"json"}}},"url":"https://webhook.helpwise.io/forms/{{your_form_hash}}"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":null}],"_postman_id":"afd3242a-7211-4fe4-a690-57ad05d52fb9"}],"id":"c5624f07-ea24-4a9e-9b10-61360105ff5f","description":"Custom form allows you to receive the response from your website into your Helpwise inbox in the form of email. You can create custom form Helpwise Settings Page
\nYou can set up this feature by following these steps:
\n1. Go to the Helpwise Settings Page: In your Helpwise account, navigate to the settings page where you can manage custom forms.
\n2. Create a Custom Form: Look for an option to create a custom form. This form can be embedded on your website, allowing users to submit inquiries, feedback, or any other information.
\n3. Set Form Forwarding: Once the form is created, configure it to send form responses to a specific Helpwise inbox. This way, each form submission will appear as an email in your Helpwise inbox.
\n4. Embed Form on Your Website: After setting up the form and linking it to your Helpwise inbox, embed it on your website using the code or instructions provided by Helpwise.
\n","_postman_id":"c5624f07-ea24-4a9e-9b10-61360105ff5f","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}}],"id":"c91975f9-cecf-4f0f-961f-08ce2a8d202d","_postman_id":"c91975f9-cecf-4f0f-961f-08ce2a8d202d","description":"","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"V0","item":[{"name":"Contact","item":[{"name":"Get","id":"75473c36-e358-4cf4-9893-f9f5d109eafa","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"id\": 204811\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/contacts/get","urlObject":{"protocol":"https","path":["dev-apis","contacts","get"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"75473c36-e358-4cf4-9893-f9f5d109eafa"},{"name":"Search","id":"1638a867-5895-4d99-b91b-6fe6a18825fa","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Rishabh\",\n \"phone\":\"918587805615\",\n \"email\":\"rishabh@saaslabs.co\"\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/contacts/search","description":"You can use this endpoint, to fetch all your contacts on Helpwise
\n","urlObject":{"protocol":"https","path":["dev-apis","contacts","search"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"1638a867-5895-4d99-b91b-6fe6a18825fa"},{"name":"Create","id":"888f6808-7503-49c6-8b71-aa10c65fc25b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"firstname\": \"Rishabh\",\n \"lastname\": \"Rawat\",\n \"companyName\": \"Saas Labs\",\n \"jobTitle\": \"Full Stack Web Developer\",\n \"emails\": [\"rishabh@saaslabs.co\",\"rishabh@helpwise.io\"],\n \"phones\": [\n {\n \"phone\": \"8587805615\",\n \"type\": \"1\"\n },\n {\n \"phone\": \"7777878765\",\n \"type\": \"2\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/contacts/create","description":"You can use this endpoint, to create contacts on Helpwise using your api key and api secret.
\n","urlObject":{"protocol":"https","path":["dev-apis","contacts","create"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"888f6808-7503-49c6-8b71-aa10c65fc25b"},{"name":"List","id":"b05aa206-3205-4d39-b4a0-bc8543da36d3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"order\": \"ASC/DESC\", // Optional\n \"page\": 2, // Optional. Default: 1\n \"limit\": 10, // Optional. Should always be less than 100. Default: 50\n \"offset\": 10 // Optional. Equal to 0 for Page: 1\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/contacts/list.php","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}},"urlObject":{"protocol":"https","path":["dev-apis","contacts","list.php"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"b05aa206-3205-4d39-b4a0-bc8543da36d3"}],"id":"97692a30-cf85-4d4c-a391-c8b53f0fe2ce","_postman_id":"97692a30-cf85-4d4c-a391-c8b53f0fe2ce","description":"","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"Chat","item":[{"name":"Send Chat Message","id":"a95e85be-ee7e-4bce-90de-b5cdf66adfa4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"mailbox_id\": 204811,\n \"thread_id\":494141,\n \"message\":\"Hello Rishabh, How are you?\" \n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/chat/send","urlObject":{"protocol":"https","path":["dev-apis","chat","send"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"a95e85be-ee7e-4bce-90de-b5cdf66adfa4"}],"id":"214b89d0-a842-4b4f-a61c-70cee2d0f240","_postman_id":"214b89d0-a842-4b4f-a61c-70cee2d0f240","description":"","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"SMS","item":[{"name":"Send SMS","id":"a106d1bb-5633-45ac-89b7-a5106f8d1ddd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"mailbox_id\": 204811,\n \"to\":\"+918587805615\",\n \"message\":\"Hello Rishabh, How are you?\"\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/sms/send","description":"You can use this endpoint, to send your SMS message to your customer on Helpwise using your api key and api secret.
\n","urlObject":{"protocol":"https","path":["dev-apis","sms","send"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"a106d1bb-5633-45ac-89b7-a5106f8d1ddd"}],"id":"85850eb6-4eee-43bb-a80a-c84c03c1206a","_postman_id":"85850eb6-4eee-43bb-a80a-c84c03c1206a","description":"","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"WhatsApp","item":[{"name":"List Templates","id":"0964c927-5e4e-4f70-aaa7-e9f212484020","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"mailbox_id\":221143\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/whatsapp/templates/list","urlObject":{"protocol":"https","path":["dev-apis","whatsapp","templates","list"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"0964c927-5e4e-4f70-aaa7-e9f212484020"},{"name":"Send Message","id":"8bbcda8f-2096-4866-9443-09c2993fddda","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"mailbox_id\": 204811,\n \"to\":\"+918587805615\",\n \"message\":\"Hello Rishabh, How are you?\",\n \"templateId\":204610,\n \"template_variables_data\":[\"Rishabh\",\"123\",\"transit\",\"23 Dec\"]\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/whatsapp/send","description":"You can use this endpoint, to send your WhatsApp message to your customer on Helpwise using your api key and api secret. Note:- If you want to use the template message then message field is optional
\n","urlObject":{"protocol":"https","path":["dev-apis","whatsapp","send"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"8bbcda8f-2096-4866-9443-09c2993fddda"}],"id":"5e59d72d-4c89-42e7-9029-583a984b0ddd","_postman_id":"5e59d72d-4c89-42e7-9029-583a984b0ddd","description":"","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"Emails","item":[{"name":"List emails of conversation","id":"b6944014-7928-4bbb-8093-aed5ffa33d1c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"limit\":2,\n \"page\":1,\n \"mailboxId\":204420,\n \"threadId\":252409\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/emails/list","description":"You can use this endpoint, to list your Emails in a particular Conversation on Helpwise using your api key and api secret. This api returns a paginated response that you can use to go through your mailboxes.
\n","urlObject":{"protocol":"https","path":["dev-apis","emails","list"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"b6944014-7928-4bbb-8093-aed5ffa33d1c"},{"name":"Send Email","id":"b289911d-b2c6-4907-ba15-cf7413a567cc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n\"mailbox_id\": 204811,\n\"to\":\"rishabh@saaslabs.co,rishabh@helpwise.io\",\n\"cc\":\"help@helpwise.io\",\n\"subject\":\"Balance your workload from Helpwise\",\n \"reply_to\":\"ben@gmail.com\",\n\"body\":\"Your Message Here!
\"\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/emails/send_mail","description":"You can use this endpoint, to send your email to your customer on Helpwise using your api key and api secret.
\n","urlObject":{"protocol":"https","path":["dev-apis","emails","send_mail"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"b289911d-b2c6-4907-ba15-cf7413a567cc"}],"id":"2e4ff7db-9cfb-4003-bd1d-a14917f88360","_postman_id":"2e4ff7db-9cfb-4003-bd1d-a14917f88360","description":"","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":""},{"key":"password","value":""}]},"isInherited":true,"source":{"_postman_id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","id":"07d14f6c-f4a1-4a2c-a15c-6b696b790c17","name":"Helpwise API Documentation","type":"collection"}}},{"name":"Note","item":[{"name":"Add","id":"b46bb48e-8e43-4b3f-a0c9-3e6c1df243ee","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"{API_KEY}:{API_SECRET}","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"mailbox_id\":205234,\n\t\"thread_id\":1910985,\n\t\"message\":\"Hi Rishabh! How may I help you?\"\n}","options":{"raw":{"language":"json"}}},"url":"https://app.helpwise.io/dev-apis/notes/add","urlObject":{"protocol":"https","path":["dev-apis","notes","add"],"host":["app","helpwise","io"],"query":[],"variable":[]}},"response":[],"_postman_id":"b46bb48e-8e43-4b3f-a0c9-3e6c1df243ee"}],"id":"aa6a7cdc-b639-4977-aaf2-6deaa750c617","description":"You can use this endpoint to add note in the conversation.
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