The ElevateAI by NICE API provides a purpose built, Customer Experience analytics platform which allows developers to perform:
\nTranscription
\nBehavioral AI Scoring
\nGenerative AI Summarization
\n& much more
\nStep 1: BEFORE USING store your ElevateAI API Token in the Current Value for the Collection Variable: MyApiToken (you will find your ElevateAI API Token on the Manage API Tokens page on the ElevateAI Web Portal).
\nStep 2: Perform a Declare (this can be performed for audio, transcript or chat). Upon success, the Post Run script sets the Current Value for the Collection Variable: MyInteractionId to the response value of the interactionIdentifier.
\nStep 3: Once the Status shows that processing has completed, continue using the rest of the endpoints.
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\n","urlObject":{"protocol":"https","path":["v1","interactions","","upload"],"host":["api","elevateai","com"],"query":[],"variable":[]}},"response":[{"id":"21027414-8548-49d9-9fa8-f50a11bd6797","name":"Upload","originalRequest":{"method":"POST","header":[{"key":"X-API-Token","value":"","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"filename.wav","type":"file","src":"Y-UoXpMco/Sample.wav"}]},"url":"https://api.elevateai.com/v1/interactions//upload"},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[],"cookie":[],"responseTime":null,"body":null},{"id":"d329d922-21bb-4a0a-912b-8805e438796f","name":"400 Bad Request","originalRequest":{"method":"POST","header":[{"key":"X-API-Token","value":"","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://api.elevateai.com/v1/interactions//upload"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"errorMessage\": \"string\"\n}"},{"id":"68630728-af1d-48ae-a919-f4054eadb0c6","name":"401 Unauthorized","originalRequest":{"method":"POST","header":[{"key":"X-API-Token","value":"","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://api.elevateai.com/v1/interactions//upload"},"status":"Unauthorized","code":401,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"errorMessage\": \"string\"\n}"},{"id":"9dbfbbeb-e6de-4ac1-90a5-e1a6a2f20d7a","name":"409 Conflict","originalRequest":{"method":"POST","header":[{"key":"X-API-Token","value":"","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://api.elevateai.com/v1/interactions//upload"},"status":"Conflict","code":409,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"errorMessage\": \"string\"\n}"},{"id":"a7662934-9460-43f9-b009-daea773f37c0","name":"413 Payload Too Large","originalRequest":{"method":"POST","header":[{"key":"X-API-Token","value":"","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://api.elevateai.com/v1/interactions//upload"},"status":"Payload Too Large","code":413,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"errorMessage\": \"string\"\n}"}],"_postman_id":"f609302c-047f-42b9-87ea-3cd9aee70258"}],"id":"2620367f-38e9-4bc8-bf55-315fbdb61002","description":"The first step to work with an interaction in ElevateAI is performing a Declare for that interaction. This is true regardless of the format of your interaction (audio, transcript or chat).
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