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Base URL

All API requests should be made to the following base URL:

https://helpdesk.qiscus.com/\n\n

Authorization

This API uses Bearer Token for authorization. Each tenant has a unique token that can be generated and managed through the Settings page.

For every API request, you need to add a header in the following format:

Authorization: Bearer {key}\n\n

{key}: This is the authorization token obtained from your tenant’s Settings page.

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Priority Levels

Set the ticket priority using one of these values:

low
\n
medium
\n
high
\n
critical
\n

Ticket Status

Set the ticket status using the following integer values:

-2: trash
\n
-1: spam
\n
0: recent/new (default)
\n
1: open
\n
2: pending
\n
3: resolved
\n
4: hold
\n

Required Request Body Parameters

Ensure the following properties are included in the request body:

division_id (integer): The ID of the division to which the ticket is related.
\n
customer_email (string): The customer's email address.
\n
customer_name (string): The customer's name.
\n
title (string): The title or subject of the ticket.
\n
priority (string): The priority level of the ticket (e.g., low, medium, high, critical).
\n
summary (string): A summary or description of the ticket.
\n
channel_id (integer): The ID of the channel through which the ticket was submitted.
\n

Optional Properties

status

Status: Optionally, you can update the ticket status by including the status field.

*Example:

  {\n    \"status\": 1\n  }\n\n

Custom Fields

Include custom fields by providing the custom_fields array. Each custom field should have an id and a value.

Example:

{\n  \"custom_fields\": [\n    {\n      \"id\": 1,\n      \"value\": \"Custom Value 1\"\n    },\n    {\n      \"id\": 2,\n      \"value\": \"Custom Value 2\"\n    }\n  ]\n}\n\n

Attachments

Attach files to a ticket by passing the attachments array. Each attachment should be an encoded string.

{\n  \"attachments\": [\n    \"eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBEZz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--454da58abe71625ca1dfe2d38e5b482d1ee1efbe\",\n    \"eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBEdz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--a0808a7fdf56c27523485e1d77caf997950709f0\"\n  ]\n}\n\n

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