MyStore is a bridging system for dropshippers to connect their Kumoten account with their stores in marketplaces (For example: Lazada or Shopee)
\nMake sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces.
\nWe use this specifically so that users are able to view their recently synced items in their account. This is to prevent double syncing.Users are also able to immediately edit the price before they sync items to their Marketplaces. Product quantity will also be updated once a day. But we would still recommend asking our Live Chat Support should you have any doubts on our product quantity.
\n\n","_postman_id":"a0fe9b32-96f6-4e56-951d-334c7336ffcf"},{"name":"How to get started","item":[],"id":"d3a14dd4-09e1-4093-95ad-cefbd834e66f","description":"| Now that you have completed setting up Kumoten platform, let's set up the marketplace that you want to sell on.
| You can choose to sell on TikTok Shop, Shopee, Lazada. (You can choose all 3 platforms, or you can choose the marketplace you want to sell on).
Click Here For TiktTok Shop I Click Here For Lazada I Click Here For Shopee
\nClick Here For TiktTok Shop I Click Here For Lazada I Click Here For Shopee
\nClick Here For TiktTok Shop I Click Here For Lazada I Click Here For Shopee
\nClick Here For TiktTok Shop I Click Here For Lazada I Click Here For Shopee
\nClick Here For TiktTok Shop I Click Here For Lazada I Click Here For Shopee
\n","_postman_id":"d3a14dd4-09e1-4093-95ad-cefbd834e66f"},{"name":"How to Manual Purchase item?","item":[],"id":"59e8d992-f00d-4ec0-baeb-4bcf50078cdb","description":"Do not manual purchase order from Lazada & Shopee as it will be processed automatically in Kumoten!
Manual purchase is only when you want to buy product from Kumoten at dropship price.
*Step 1 : *
Select a product in Product page and click 'Add to Cart'.
Step 2 :
Fill up your customer details. Check the information that needs to be confirmed and click the 'Check Out Now'.
Step 3 :
Please check and confirm the item colour and size are correct before you check out.
if everything is correct, click 'Confirm Order' button. DONE.
Start from 5th July 2021.
\nMembership plan is required for all Kumoten users.
\nUsers without membership plan will have limited access to Kumoten features such as marketplace integration, products select & sync.
\nThere will be 2 types of membership plans: PRIME & INSTANT.
\nUsers can sell Local Ready Stocks only.
\nDeliver using Lazada & Shopee supported logistics. (ie: LEX & Shopee Express)
\nUsers can start selling immediately upon registration & integration.
\nEligable to upgrade to Lazmall & Shopee Preferred Seller status later^^
\nEligible to Shopee Subsidised Promotion^^
\nFaster delivery time
\nMore competitive selling price in marketplaces
\nSubscription fee paid for INSTANT membership plan is not refundable
\nUsers can sell Local Ready Stocks, Overseas Products & Digital goods (Gokupon vouchers)
\nDeliver using Lazada Deliver By Seller (DBS) & Shopee Non-SSL (Others Shipping)
\nUsers will be required apply Lazada DBS and / or Shopee Non-SSL. Approval by marketplace normally takes up to 2 weeks.
\nOverseas products delivery time approximately 7-14 days (within Lazada & Shopee SLA)
\nSubscription fee paid for PRIME membership plan is not refundable
\n||| After 30 August 2021, dropshippers who do not onboard this membership plan, their Kumoten account will have limited access and their Kumoten synced products in Marketplaces will be removed permanently.
\nRelated articles:
\nPRIME Membership Plan: Setup Process & Workflow
\nINSTANT Membership Plan: Setup Process & Workflow
\n","_postman_id":"21db7993-9084-439a-a22c-4d633404dee0"},{"name":"How to Top Up Credit with Online Banking?","item":[],"id":"6d79e784-f476-4d7a-9ba7-994e10ea3f1d","description":"Step 1 :
\nClick on the user profile on the top right section on your Dashboard and choose 'Top Up Credit'.
\nSelect FPX payment method if your preferred bank does not appear in the list.
\nChoose Deposit Amount.
\nTick the box of terms and conditions and click 'Pay Now' button.
\nStep 2 :
You will be redirected to KiplePay page. Choose your preferred bank.
Step 3 :
We will use Public Bank as our example. Click 'Proceed with Public Bank' button.
Step 4 :
After logging in to your bank account, you will see a summary of the sale. Ensure that everything is correct then press 'Request PAC Now'.
Step 5 :
You will receive an SMS to your registered mobile number which will look like this.
Step 6 :
Insert the TAC Number and Click 'Accept /Confirm'. Then you will get redirected to the 'Online Receipt' page after few seconds.
DONE! The credit will be reflected on the right top corner in your Kumoten dashboard.
\n","_postman_id":"6d79e784-f476-4d7a-9ba7-994e10ea3f1d"},{"name":"How to Trace Order","item":[],"id":"73dc414d-25d0-4892-b831-2bc3fb46bc7e","description":"In normal situations, the parcel will arrive Malaysia in 7-14 working days.
\nShipping time table, Shipping method are listed on the SHIPPING information tab on every product page.
\nTracking code and tracking website will be issued within 48 hours from the time of order have been placed.
\nIf orders are made on weekends or public holidays, the tracking status will be updated on the upcoming working day.
\nShipment delays maybe caused force majeure, natural disasters, inclement weather, public holidays, and factors outside our control.
\nSituation 1: There are more than 1 item in a parcel, tracking number starts with 'M' is just for updating purpose, refer to the other Kumoten order number that is in the same parcel to get the exact tracking number.
\nSituation 2: Tracking number that starts with 'M' is an advance tracking number.
\nThe purpose we update advance tracking number is to assist you to secure your sales. As tracking number is required to be updated within the SLA stated, or else the order might get cancelled in marketplaces.
\nThe actual tracking number will be updated as soon as the parcel is shipped out.
\nSometimes it will take 3-5 working days to reflect the tracking status in COE website after the actual tracking number is generated. ( Only applicable to tracking number starts with '6210' )
\nStep 1 :
Log in into your Kumoten account, at the left panel of your \"Dashboard\" click \"MY ORDERS\" and then click \"Completed Orders\". Choose the order that you would like to trace. Select the button under “Action” tab.
Step 2 :
Scroll down to the bottom, you will find the Shipment History with tracking number. Copy the \"Tracking Number\".
Scenario :
\nNo matter the parcel is still in China or reached Malaysia, can be traced with ZTO.
\nZTO Tracking site URL : https://www.ztoglobal.com/zh-en/Search/Search.html
\nCheck with customers if they have received the parcel. Sometimes it might be parcel delivered but shipment company has not updated to tracking page.
\nIf confirmed that customers are not receiving the parcel, contact ZTO (Hotline : 60129518808) / PosLaju (Hotline: 1300-300-300) to check the status.
\nRequest a report number/ ticket number from ZTO.
\nFollow up with ZTO/ PosLaju with phone call or email method.
\nIf the order exceeded SLA delivery time and get cancelled by marketplaces or customers, please refer to the guide below.
\nIn the event order is cancelled because the parcel took too long ( more than 14 days ) to reach the buyer.
\nThe parcel has not reached the buyer
\nLogin to Kumoten, go to the My Order page
\nSearch the order and click the icon at the \"action\" column.
\nIn At the bottom right, click Request for After Sales Support button
\nUpload the necessary documents.
\nWe need to work together to make this work. While on our side we will request courier company to divert the parcel to us, sometimes many things could happen. Please help us monitor the parcel movement and ensure it is not delivered to buyer.
\nIf the parcel has reached the buyer, please arrange the parcel to be delivered to Kumoten office.
\nIf everything is in order, we will request the courier to divert the parcel to Kumoten.
\nOnce we receive the parcel, we will refund the order amount to you.
\nRefund will only be credited to your Kumoten account not bank account.
\nRefund will be processed once we received the parcel. Unless the parcel is lost in transit while on its way from Kumoten to buyer.
\nThe item must not be opened, used or damaged.
\nThe cost of sending the parcel back to Kumoten shall be borne by Seller.
\nThere could be 2 scenarios here:
\nOrder not yet shipped out but buyer cancelled shortly after ordering
\nOrder already shipped out but buyer cancelled
\nGo to the Kumoten order page
\nAt the bottom right, click Request to Cancel or Request for After Sales Support button
\nUpload the necessary documents.
\nWe need to work together to make this work. While on our side we will request courier company to divert the parcel to us, sometimes many things could happen. Please help us monitor the parcel movement and ensure it is not delivered to buyer.
\nIf the parcel has reached the buyer, please arrange the parcel to be delivered to Kumoten office.
\nIf order not yet shipped out, the refund will be approved soonest possible.
\nIf order has been shipped out and everything is in order, we will request the courier to divert the parcel to Kumoten.
\nOnce we receive the parcel, we will refund the order amount to you.
\nRefund will only be credited to your Kumoten account, not bank account.
\nRefund will be processed once we received the parcel. Unless the parcel is lost in transit while on its way from Kumoten to buyer.
\nThe item must not be opened, used or damaged.
\nThe cost of sending the parcel back to Kumoten shall be borne by Seller.
\nContact ZTO to hold parcel and make sure it is not delivered to the old address.
\nInform ZTO to hold and return parcel to HQ warehouse.
\nIf parcel cannot be on hold, please inform customer to reject parcel.
\nIf the parcel has reached the buyer, please arrange the parcel to be delivered to Kumoten office.
\nAlways keep track of the tracking status.
\nContact PosLaju to hold parcel and make sure it is not delivered to the old address.
\nInform PosLaju of the new address.
\nIf the parcel has reached the old address, please arrange the parcel to be delivered to new address.
\nAlways keep track of the tracking status.
\nIn case you need to change the delivery address, we can assist you.
\nPlease fill up this form.
\nYou may receive email from Lazada notifying you that the product you uploaded violated Lazada Compliance Policy. In some cases, penalty points were issued.
\nPlease fill up this form.
\nWe will generate an appeal letter. Please upload this appeal letter in the Lazada Growth Center.
\n","_postman_id":"e25e0c55-10a3-4ead-8088-16aef9a1ee94"},{"name":"How to Request for Order After Sales Support","item":[],"id":"3001b72e-dfee-4f50-980a-86d892786cba","description":"Don't worry and stay calm when some unordinary scenarios happened. You can request for After Sales Support if one of these situations happened:
\nProduct defects / Wrong item delivered
\nOrder cancelled
\n*Step 1 : *
Go to Dashboard. Click 'My Orders' > 'Completed Orders'.
*Step 2 : *
Click on the icon in 'Action' column to check on the order status in detail.
*Step 3 : *
Click red button 'Request for After Sales Support' at the bottom right corner.
*Step 4 : *
Tick the boxes to know the processing time and return policy. Next, click on 'OK' button to proceed to the next step.
*Step 1 : *
Choose the 'Product Defects / Wrong Item Delivered' option and click 'OK' button
*Step 2 : *
Key in the defective issue specifically. For example: No lights switching on after pressing 'ON' button.
*Step 3 : *
Enter the date of the parcel delivered to the buyer.
*Step 4 : *
Click 'Choose File' button to upload shipping status screenshot.
Here is the example of shipping status screenshot.
\n*Step 5 : *
Click 'Choose Files' button to upload video and photo that show product faulty.
*Step 6 : *
\nClick 'Choose File' to upload the picture of the product barcode.
\nClick 'No Barcode' if you cannot find the product barcode at the packaging, however, this might cause the request to be rejected.
\nProduct barcode can be at the packaging of the product. Here's the example.
\n*Step 1 : *
Choose 'order cancelled' option and click the 'OK' button
*Step 2 : *
Choose one of the cancellation reasons below.
**Step 3 : **Enter the date delivered to the buyer.Note : Click 'Parcel Not Delivered' button if the parcel is not shipped out or in-transit. (You will skip step 4 and continue with step 5)
\n*Step 4 : *
Click 'Choose File' button to upload shipping status screenshot.
*Step 5 : *
Click 'Choose File' button to upload the order cancellation proof. Click [HERE](link to example) to see the example of order cancellation proof.
After Sales Support Request will be notified by email.
\nThe After Sales Support request details will be shown at the bottom part of each order's page.
\nThe status of the After Sales Support Request will be shown by following these icons:
\nSign up for Lazada Seller Account / Shopee Seller Account.
\nSign up INSTANT Seller Account @ Kumoten
\n${youtube}Tutorial How to Integrate with Lazada
\n${youtube}Tutorial How to Integrate with Shopee
\n${color}#ff0000
\nBefore sync product to Lazada, please set the warehouse address in Lazada ( Click here for User's Guide )
\nBefore sync product to Shopee, please set the shipping setting in Shopee ( Click here for User's Guide )
\n${youtube}Tutorial How to Sync Products to Lazada
\n${youtube}Tutorial How to Sync Products to Shopee
\nDone, sync more to earn more. All the best!
\nFAQ:
Can I switch my current PRIME membership plan to INSTANT membership plan?
${color}[#0008ff](Sorry. No you can't. You have to sign up a new INSTANT account & subscribe to the membership plan.)
May I know how much is the membership plan?
${color}[#0008ff](You can check out the price at Power Tools -> Membership Plan. Thank you.)
Related articles:
\nPRIME Membership Plan: Setup Process & Workflow
\n\n","_postman_id":"1b6fe162-22c0-42f5-a402-3bd4840cb386"},{"name":"What is Pending Cart?","item":[],"id":"7d45363c-0e8a-4ec7-be82-337e83626128","description":"||| ${color}#ff0000 Do not ignore pending order, delete / ignore more than 3 times, your account will be terminated & synced products will be removed from the marketplaces!
\nTwo reasons your order in pending cart.
\nPlease Top Up Credit (Topup your account credit - Click Here)
\nVariant id 500021xxx is out of stock (Don't worry, please contact our live chat support team)
\nHow come this happen? It happens very rarely. We have different warehouse, sometimes warehouse A restocking, but warehouse B out of stock.
Good News! As you are our loyalty customer, we will propose a Free Upgrade Version Product for your customer.
If you have done Topup credit please check out the order manually.
\nStep 1 :
Go to your pending cart and select the pending order.
Step 2 :
Click CHECK OUT now.
*Step 3 : *
Click CONFIRM ORDER. Done!
_Kumoten order number will be shown after order is confirmed. The tracking number will be generated within 48 hours. _
\n","_postman_id":"7d45363c-0e8a-4ec7-be82-337e83626128"},{"name":"How to Request for Order Cancellation?","item":[],"id":"8e2887b7-9cd4-4a1b-8f24-ede9debe38fd","description":"Handle your Kumoten dropship account with ease. Follow the guide step-by-step now.
\n*Step 1 : *
Go to Dashboard. Click 'My Orders' > 'Completed Orders'.
*Step 2 : *
Click on the icon in 'Action' column to check on the order status in detail.
*Step 3 : *
Click red button 'Request to Cancel' at the bottom right corner.
*Step 4 : *
Select the reason for order cancellation.
*Step 5 : *
Upload the order cancellation proof. Click 'Choose File' > 'OK'.
Please upload the correct order cancellation proof to Kumoten to avoid rejection of order cancellation request.
\nThe cancel order request details will be shown at the bottom part of the order page.
Dropshippers will receive a notification via email whenever there is an update on the order cancellation status.
The status of the order cancellation will follow these icons:
\n|| If you need further assistance, please contact Kumoten live chat support.
\n","_postman_id":"8e2887b7-9cd4-4a1b-8f24-ede9debe38fd"},{"name":"Kumoten Customer Support Live Chat","item":[],"id":"98ad56e2-8e51-4217-8051-ee795c0af6d7","description":"|| Our live chat operating hour is from 10:00am to 06:00pm ( Excluding weekends, national holidays & Selangor public holidays ).
|| All the enquiries during off day will be answered on the next working day ( Meanwhile you may go through the chat bots or refer to our HELP CENTRE )
|| Please login to your Kumoten Seller Account before chat with us!
CLICK HERE to login.
\nPlease find and click blue icon at the bottom right corner of Kumoten website.
\nThank you for contact us through Live Chat, we will try our best to answer you.
\n","_postman_id":"98ad56e2-8e51-4217-8051-ee795c0af6d7"},{"name":"Pickup & Return Address Setting For Marketplaces","item":[],"id":"50d1ef3d-4816-49cf-a7ea-56ab3e12c0d9","description":"||| IMPORTANT: Please change your Return & Pickup Address to our warehouse address - 15 Jalan Utarid U5/27, Seksyen U5, 40150 Shah Alam, Selangor.
\n${youtube}Lazada Warehouse Address
\nLogin to your Lazada Seller Account
\nGo to My Account > Setting > Warehouse as shown below.
\n${youtube}Change Shopee Warehouse Address
\nLogin to your Shopee Seller Account
\nGo to Setting > MY Addresses as shown below.
\nIf you are selling online or planning to start an online business, you will need products to sell. But buying those boxes of stocks is risky business, more so if you need to manage the inventory, packing and deliveries. It is crazy.
\nKumoten allows you to jump start and manage your online business without having to worry about keeping stocks and managing product delivery. In Kumoten, you can choose what to sell from our online catalogue. You can choose to sell on social media, your own website or even any e-commerce sites which you have an account with. Once your buyer makes a purchase, you only need to let us know the item name, quantity and where to deliver. Moreover, there is no minimum order quantity from us. We deliver even if it is only one item.
\nWe have teamed up with some of the best suppliers worldwide in order to create an attractive line of products, thousands of products ranging from fashion, cosmetics, car accessories, toys and more are offered for you directly on Kumoten.
\nThe best part is Kumoten does not take any commission from your sale. You decide your selling price and your profit margin. You only buy from us at distributor price.
\nDropshipping is a sales fulfilment model. In this model, you outsource the product sourcing and stock keeping to Kumoten. You only focus on selling and marketing the products. You pay Kumoten at wholesale price once someone buys from you. Kumoten will deliver the item to your buyer. This model allows you to operate your online retail business easily and risk free.
\nSelling high demand products without actually stocking or shipping products
\nNever worrying about an item not selling and inventory pilling up. You only pay for what you sell.
\nAccess to the hottest name brand products from our huge inventory catalogue to sell on your store.
\nRisk-free online business creation and management.
\nFocusing on the important stuff that you do best: Generating traffic and sales.
\nDropship sign up fee is FREE OF CHARGE.
\nZERO admin charge for credit deposit.
\nKumoten does not take any commission on your sale. You decide your own profit margin.
\nRisk-free online business creation and management.
\nYou pay only for what your customers purchased.
\nYou pay wholesale price even if you order 1 item.
\nKumoten provides you all the products pricing, delivery cost, product descriptions, images, specifications and features, you are free to use and present the information in your website. After browsing the product catalogue and choosing your desired products, you can copy and paste the items onto your site.
\nYou will receive delivery tracking code from the delivery company to track the delivery.
\nDropshipper can also login to the dropshipper page to see purchase history and performance.
\nNO. You do not have to worry about warehousing the products, packaging & shipping, inventory management. All this is taken care for you so you can focus on generating traffic to your store and selling the products.
\nThere is no limit to the amount of products you can download from the catalogue to your store.
\nWe monitor, adjust and update our products stocks and units on a daily bases, we also use safe levels in order to make sure products will be available for you. However occasional changes due occur and when appropriate, we contact our partners regarding any change in stock or alternatives.
\nIn your site you are free to sell our products at the price you think is best. We state the recommended RSP so that you have a clearer picture how much others are selling.
\nYou may sell anywhere online, including the following:
\nOnce you register with us, you can overview our Terms & Conditions section along with the User Agreement during the sign up process.
\nOnce you register with us, you can overview our Terms & Conditions section along with the User Agreement during the sign up process.
\nAccess to the hottest name brand products from our huge inventory catalogue to sell on your store.
\nRisk-free online business creation and management.
\nFocusing on the important stuff that you do best: Generating traffic and sales.
\nLogin to your Dropshipper account. Go to the product catalogue and select the items you wish to deliver. Upon check out, please fill in the delivery details accurately. And that's it! Kumoten will take care of the rest. Learn More
\nYour account balance information can be found in the Dropshipper page. Go to Dropshipper login. The account information is displayed in the dashboard.
\nEach delivery comes with a tracking code by the delivery company. You may track the delivery status using the tracking system provided by the delivery company.
\nPlease refer to > https://kumoten.com/product-return-policy.html
\nThe packaging shall be generic packaging without Kumoten brand /logo. Packages will contain the key information required for delivery, customer details, shipping address, etc. Some Brands will arrive with their original brand logo name packaging.
\nCalm down, this happens when we least expect as well. Do contact our live chat support team for an updated stock check or some ideas of an upgrade should the item be out of stock.
\n","_postman_id":"45bb96cf-52a0-4d1b-81e0-a8bf76f164c1"},{"name":"How to handle East Malaysia order?","item":[],"id":"36296494-8815-49ba-972f-a4b0d280f49e","description":"| Please contact your customer to inform them about the limited flights to East Malaysia due to travel restrictions. Ask if customer is willing to wait longer than 14 days and gives you permission to update to Delivered status in advanced.
\nThank you for being patient with us. This process will last until further notice.
\n","_postman_id":"36296494-8815-49ba-972f-a4b0d280f49e"},{"name":"How to handle OUT OF STOCK order?","item":[],"id":"f505ae2b-c525-4473-ad10-2a13bf59a628","description":"| Good News! As you are our loyal customer, we will propose a FREE UPGRADE VERSION PRODUCT for your customer.
\nKeep calm and wait for about 2 to 3 hours ( warehouse might updating the latest inventory ).
\nIf still out of stock, click on the VIEW icon to see the order detail as shown below.
\nGo to PRODUCTS page and search for a similar product.
\nOnce found the product, contact our customer support ( live chat ) and request for FREE UPGRADE VERSION PRODUCT.
\nThank you for being patient with us.
\n","_postman_id":"f505ae2b-c525-4473-ad10-2a13bf59a628"},{"name":"Recruit a Friend Referral Program FAQ","item":[],"id":"baf7aa26-d4aa-44ae-8645-008c2f6a492f","description":"${youtube}How To Refer A Friend
\nGo to your dashboard.
\nClick on \"Recruit A Friend\" at your left panel.
\n|| Share link: Just click on \"Copy Link\" button and send the link to your friends for registration.
\n|| Share using socials: Click on any of the social media button you want to use. It will direct you to the platform with your referral link generated.
\n|| Email: Key in your friend's email into the box and click \"Send\".
\nThats it. Once your friend sign up and subscribe using your link, Your Commission will be credited into your account.
\nWhat is the Recruit a Friend Referral Program?
\nThe Recruit a Friend Referral Program is an initiative by Kumoten for active members with a paid subscription. Members can refer friends, and for each successful new subscriber, they will earn a RM30 commission.
\nTo participate, the referred friend must sign up for a new account and subscribe to a Kumoten membership using the member's referral link. Please note that this program is not applicable to existing members who use a referral link to subscribe.
\nHow do I become an active member of Kumoten?
To become an active member, you must have a current paid subscription with Kumoten.
How do I refer a friend and get my referral link?
Go to your dashboard > Recruit a Friend page, where you can find three ways to refer: copy your link and share, share on social media, or email your referrals.
What is considered a successful subscription?
A successful subscription is when the referred friend had made the payment for the subscription of Kumoten membership, and their account is email verified.
How much commission can I earn through the program?
You can earn RM30 commission for each successful subscriber you refer.
When and how will I receive my commission?
Commissions will be paid through local bank transfers, and there is no minimum cashout amount required.
Can I refer multiple friends to the program?
Yes, you can refer as many friends as you like.
Are there any limits to the number of referrals or commissions I can earn?
There are no limits to the number of referrals or commissions you can earn.
What benefits do my referred friends receive upon joining Kumoten?
Referred friends will enjoy the benefits of being a Kumoten member, including access to its services and features. However, they must be Malaysian residents staying in Malaysia to be eligible.
How can I track the status of my referrals and commissions?
You can track your commission earnings on your member dashboard > Recruit A Friend > Commission Payout.
You've registered to become a dropshipper and are already excited to embark in the online business world. However, without activating your account, you will not be able to use the system. Fret not, we will send an activation email to your registered email address to confirm your identity. Please check your 'Spam' or 'Junk Mail' folder if you did not receive the activation email within 10 minutes.
\nExample email:
\nThat is it! You are now a verified dropshipper for Kumoten. You are now ready to start promoting the Kumoten items in your chosen Shopping Platform.
\n|| You can contact our customer service department in our website. Our operating hours are from 9.30am to 6.00pm, Monday to Friday only. We are closed on Saturday, Sunday and Public Holidays.
\n","_postman_id":"6d534aff-579a-4886-bdae-34f60f47b25e"},{"name":"What should I do if Unable to Register & Login","item":[],"id":"1c236c25-a972-4d40-8291-b41957a99949","description":"If you receive this error message during registration :
\nMake sure you have not registered an account previously with the email address keyed in.
\nMake sure your browser version is up-to-date.
\nIf you receive this error message during login :
\nGoogle Chrome
\nFirefox (Disable McAfee extension)
\nSafari
\nDO NOT* use Microsoft Edge or Internet Explorer
\nHow to check & update my Google Chrome version?
\n","_postman_id":"1c236c25-a972-4d40-8291-b41957a99949"},{"name":"Reduce Order Cancelation Rate & Maintain Good Store Rating","item":[],"id":"f1ff91da-eb12-49c3-867e-128735b6140f","description":"${color}[#08467d](Order cancelation will affect your Lazada & Shopee store reputation & rating, you may follow steps below to reduce the cancelation rate:)
\n|| Please contact your customer saying that you will refund the amount to his/her bank account
|| Please take note that transaction fee of around 2 ~ 2.12% will be charged by Lazada & Shopee.
Get your customer's Bank Account Number.
\nBank in the order amount to your customer's bank account.
\nUpdate the order status to Delivered on your Lazada within 14 days. ( User's Guideline )
\nStep 1 :
\nGo to Kumoten Dashboard and click 'TOPUP CREDIT'.
\nPayment method will be 'Mastercard, Visa'.
\nChoose the Deposit Amount.
\nClick 'Pay Now' button.
\nStep 2 :
\nYou will get redirected to an online payment page.
\nInsert your credit card details.
\nClick 'Proceed with Credit Card' button.
\nStep 3 :Click the card logo according to the credit card.
\nStep 4 :
\nYou will then be directed to a payment summary page.
\nKey in the MSOS Code.
\nClick the 'Submit' button.
\nSuccess!
An online receipt is generated for you.
| Due to recent marketplace policy changes, you are required to have your own unique product picture frame for higher chance of approval of your products.
|| It is recommended to setup both Shopee and Lazada eventhough you didn't use one of the platform to sell.
${youtube}Product Frame
\nLogin to your KUMOTEN Seller account.
\nClick on \"My Power Tools\" at the sidebar of your dashboard.
\n|| Only eligible for SPRINT membership type
|| Seller must have Shopee Non-SSL (Click here for application guideline)
Got order? Click here to know what to do.
\n","_postman_id":"61389ae5-cc3c-4201-b641-e98f9038ba71"},{"name":"[ INSTANT ] IMPORTANT Notice On Manual Purchase / Order for INSTANT sellers","item":[],"id":"6293b943-9aa7-4b40-8ba2-f67c2ff0ddca","description":"||| ${color}#ff0000: Only applicable for INSTANT sellers & marketplace orders (order from Lazada / Shopee).
||| ${color}#ff0000: Before placing any manual purchase / order, please contact our Live Chat Support & provide your Lazada / Shopee order number.
a. Shopee: Go to Shopee Seller Centre > My Orders
\n\\
b. Lazada: Go to Lazada Seller Centre > Orders > Orders
\\
\nContact our Live Chat Support to get a voucher code,
\nPlace your manual purchase with correct product's details, buyer's details & voucher code.
\nalt=\"Insert the given voucher code & click 'Apply'
\nClick 'Confirm Order'.
\nContact our Live Chat Support & provide Kumoten order number as show below.
\nDONE! Your order will be processed, Thank you for your co-operation.
\n","_postman_id":"6293b943-9aa7-4b40-8ba2-f67c2ff0ddca"},{"name":"How To Activate Your Membership?","item":[],"id":"6ef8fa1f-8445-4bea-aec2-6633198d6ba3","description":"To activate your membership and start selling, follow the steps below.
\nVisit This Link: CLICK HERE
\nLogin To Your Kumoten Account.
\nSelect \"Membership\"
\nClick on \"Subscribe NOW\"
\nAccept the terms and conditions.
\nProceed to make payments.
\nOnce payment is completed, log in to your dashboard and you are OPEN FOR BUSINESS!
\nHow to utilize the features and services in Kumoten
\n","_postman_id":"efd54641-2ea5-4446-ace5-348559489490"},{"name":"Tiktok Guide","item":[{"name":"STEP 1: How to register a Tiktok account","item":[],"id":"b00a5d77-a898-4daf-ada3-26b7f6404c02","description":"${youtube}How To Register Tiktok Account and Tiktok Shop
\nGo to www.tiktok.com
\nClick on \"Login\" button and click on \"Sign Up\"
\nGo to Tiktok Shop
\nClick on Sign Up with TIKTOK.
\n${youtube}Warehouse Address Tiktok
\nGo to this link Click Here
\nLogin to your Tiktok account. If you don't have a Tiktok account, you can refer to this guide on how to register a Tiktok account.
\nClick on \"My Account > Account Setting\"
\n${color}[#0516ff](Kumoten's warehouse address: 15 Jalan Utarid U5/27, Seksyen U5, 40150 Shah Alam, Selangor.)
\n||| If you encounter error in the future saying \"WAREHOUSE ID IS INCORRECT\" when integrating or sync products to TikTok, please ensure that you had entered the correct address as shown in step 5.
\n${youtube}How to integrate your Kumoten account to Tiktok?
\n${youtube}Sync To Tiktok
\n||| If you encounter error in the future saying \"WAREHOUSE ID IS INCORRECT\" when integrating or sync products to TikTok, please ensure that you had entered the correct warehouse address in your marketplace setting. Click here to learn more.
\n${youtube}TikTok Product Frame Setup
\nLogin to your KUMOTEN Seller account.
\nClick on \"My Power Tools\" at the sidebar of your dashboard.
\nThe Transaction Fee will be charged based on the following rules:
\n2.12% of Total Transaction Order
\nTransaction Fee = (customer payment - refund)* 2.12%
\nAmount that TikTok Shop charges to all sellers in Malaysia based on the price of a product.
\n||| ${color}[#ff0000](**Important update**): Starting from 10:00, 1st of September, 2023, Malaysia time (GMT+8:00), TikTok Shop will adjust the Marketplace Commission Fee charged to all sellers.
\n||| TikTok order cannot be canceled partially due to no split order status from TikTok, TikTok order must be fully canceled as shown below.
\nImage below shows orders from same order number has been fully canceled.
\nDo not hesitate to contact our live support for further information.
\n","_postman_id":"266bad16-b6e7-473e-8824-622b95cadacb"}],"id":"ca3a4fb6-db7a-4514-8bea-3071bf0507de","description":"How to start dropshipping to TikTok correctly
\n","_postman_id":"ca3a4fb6-db7a-4514-8bea-3071bf0507de"},{"name":"Lazada Guide","item":[{"name":"What are the 5 Important Seller Tools in Lazada?","item":[],"id":"7ae80976-439c-44ff-95e1-018cf8e8da17","description":"Power of 5 are the 5 seller tools in Lazada. They are Seller Picks, Lorikeet, Chat, Promotional Tools and Store Builder. Lazada sellers use these key tools to increase their sales easily. Let's check out how to skyrocket your sales in Lazada by using the Power Of 5!
\n${youtube}LAZADA Power of 5 Seller Tools
\nChat can help you to increase your conversion rate, do maintain response time of less than 30 minutes.
\nFind out what the customers need then upsell them more.
\nKeep your chat response rate above 85% to be eligible for Seller Picks.
\nInstall Lazada Seller Center mobile application
\nSet up Auto Reply in chat setting
\nMake sure you are the last one to reply in the chat
\nShare a collectable voucher to buyers
\nInvite a buyer to follow your store
\nClick on Setting icon
\nClick 'Chat Setting'
\nCustomize your Quick Reply and Auto Reply chat
\nClick 'Submit'
\nStore decoration structure and store visuals will drive click through rate.
\nShout out any promotions and vouchers through banner and clear call-to-action buttons.
\nUpload clear images and enhance product description using Lorikeet.
\nFocus on 4 elements : Build a header, create a logo, use any product module, and banner
\nClick 'Store' > 'Store Decoration'
\nClick 'Edit'
\nChoose the template that you want and upload images
\n|| You may use some free tools online to design your own product images and banners. Here are a list of some useful resources:
\nCanva (Free online editing tools)
\nFreepik (Free stock photos )
\nPexels (Free stock photos and videos)
\n|| Don't worry if you are not familiar in photo-editing. Here are some examples of Store Header we made for you. Go to your selected banner and right click to save it.
\n(PC banner size)
\n(Mobile banner size)
\nProvide beautiful product description
\nDifferentiate yourself from competitors
\nEffective way to communicate product's benefit
\nMake sure the Content Score is increased to 100/100.
\nFocus on traffic-driven or hot selling products.
\nHow To Do
\nClick 'Product' > 'Manage Product'.
\nSelect any product that you want to edit.
\nClick 'Action' > 'Edit Details'.
\nFill up any necessary details and add extra images as well as description.
\nClick 'Submit'.
\nClick Here to Know More About Lorikeet
\nBoost their potential best selling products on the search page.
\nImprove visibility and increase sales.
\nSeller rating more than 70%
\nMore than 3 SKUs live
\nInstant messaging response rate is more than 85%
\nHave store decorated
\nClick 'Promotion' > 'Seller Picks'
\nClick ' Add Products'
\nSelect products with the highest potential to sell well. (Tip : You may find which products have highest conversion rate and lowest product visitor in Business Advisor)
\nClick 'Add' > 'OK'
\nThere are 3 promotional tools to be focused on, they are Free Shipping, Flexi Combo and Seller Vouchers.
\nCustomized pricing module
Extra visibility and traffic
Increased value-added basket size purchase
Click 'Promotion' > 'Free Shipping'
\nClick 'Create New Promotion'
\nFill up the required fields
\nClick 'Submit'
\nClick \"Promotion' > \"Flexi Combo'
\nClick 'Create New Promotion'
\nFill up the required fields ( You may set at least 2 tiers of Flexi Combo )
\nClick 'Confirm'
\nClick 'Promotion' > ' Seller Voucher'
\nClick 'Add New Voucher'
\nFill up the required fields ( You may set discount vouchers for Store Followers )
\nClick 'Submit'
\n| Login to your Lazada Seller Center and implement the Power of 5 to skyrocket your sales. Happy selling!
\n","_postman_id":"7ae80976-439c-44ff-95e1-018cf8e8da17"},{"name":"[ INSTANT ] Lazada Warehouse Address Setting for INSTANT Membership Plan","item":[],"id":"4a686253-61ed-4ba9-978f-ea256d481a46","description":"|| ${color}#f50000: This is only applicable for INSTANT Membership Plan
\nLogin to your Lazada Seller Account.
\nGo to My Account -> Profile -> General -> Warehouse Address
\nDRTM is the abbreviation of Direct Return To Merchant. DRTM allows you (sellers) to process returns from their customers where you (sellers) can communicate with customers (buyers).
\nProcess returns to customers
\nMake a refund decision
\nAble to understand return reasons from buyers
\nAble to negotiate refund amount
\nManage own returns
\nAble to communicate with customers
\nShorter refund & return lead-time
\nQuality checks made by YOU (Lazada sellers)
\nYou (sellers) have maximum time frame of 3 days to respond buyers' chat and make a decision. If sellers do not make decision within the time period stated, Lazada got the right of auto refund to customers
\nAn evidence of defective item is required, in the form of either photos or videos
\nAfter acquiring the consent of both parties, buyers need to print out the airway bills within the maximum time frame of 7 days
\nYou (sellers) will receive the returned parcel and need to have a quality check within 3 days time once you received it. You (sellers) have the maximum time frame of 20 days for receiving and quality check returned parcel
\nAfter finished checking the item, you (sellers) must respond to buyers in the maximum time frame of 3 days. This is where the refund decision takes place
\nThe whole Lazada DRTM process will take a maximum of 33 working days to complete. (Only applicable to those who chose 'Return & Refund' option)
\nBoth buyers and sellers will receive email notifications regarding the updated process of DRTM from Lazada
\nBoth parties' conversation will be tracked and recorded
\nBuyers can raise a dispute anytime if buyers do not want to accept the sellers' decision
\nLazada will review buyers' request and dispute team will contact buyer to follow up the case
\nPlease insert your own address as your business address, warehouse adddress and return address
\nIf sellers choose this option means sellers accept the request of buyers. Sellers do not need to go through the whole process as it will be instant refund and no return required.
\nIf sellers choose this option means both parties need to go through whole DRTM process. An evidence of defective item is required from buyers.
\nIf sellers choose this option means sellers turn down the request of buyers. For an instance, return request due to change of mind.
\nIncrease page views
\nAttract potential customers
\nIncrease sales conversion rate
\nIncrease basket size purchase value
\nStep 1 : *\\**_Go to *_\"Promotion\" and Select \"FreeShipping\"
\nStep 2 :
Click \"Create New Promotion\"
Step 3 :
\nFill up the Free Shipping setting
\nFill up your promotion name
\nSet the condition of Free Shipping
\nSelect the specific region you want to offer
\nClick \"Submit\" button
\nExample :
\nDone!
\nClick 'Sign Up as a Lazada Seller' button under Local Seller tab.
\nFill up the information as required :
\nAccount Type : Individual
\nShop Based In : Malaysia
\nMobile : *Malaysia Mobile Number
\nSlide Right to Verify. Shopee system will send a 6 digit-code to your Mobile number via SMS.
If did not receive 6 digit-code, please contact Lazada Live Chat Support Team
Please key in the 6 digit-code in the column.
\nSet your strong password
\nPut in your email
\nSet a Lazada Shop name (Display in URL https://www.lazada.com.my/shop/your_shop_name)
\nTick 'Agree T&C Lazada'
\nClick 'SIGN UP' button.
\nClick 'Manage Address Book'
\nFill up your own address. (If you don't have warehouse address, please fill up your home address.)
\n_Tick the boxes if you have same business address and return address
\nClick \"Submit\"
\nA lorikeet is a decoration tool for product description. You can create your own design and beautify your product description.
\n||| ${color}#ff0000 *_Please reject the cancelation request as parcels already shipped out ( orders with \"Shipped\" status in Kumoten ), especially PRIME sellers.**||| You need to respond within ***\\\\\\\\\\\\_____\\${color}[#ff0000](21hrs 30mins) from the cancelation request datetime, otherwise your order will be ${color}[#ff0000](canceled automatically) by Lazada!
||| You can respond to the request via ${color}[#ff0000](Order Management Page), at ${color}[#ff0000](Cancelation Tab, To Ship Tab or Order Detail Page)
Log in to your Lazada Seller Centre
\nGo to Order Management page
\nRespond via Cancelation Tab
\n5.Respond via Order Detail Page
\n| *_NOTE: *_For SPRINT Transferred to INSTANT members, your products on LAZADA may have to re-add/sync to LAZADA again as all your products are un-sync by system to transfer you to INSTANT membership.
\n${youtube}How To Add/Sync Products To Lazada
\nRepeat step 2 and step 3 to add all the products that you wanted to sell on your store.
\nOnce done, click on MyStore on your top right corner.
\nIf you get the error below, Please follow this tutorial by CLICKING HERE. If you don't have this error, please continue the steps below.
\n|| If you have not set up Free Shipping, you may skip this whole tutorial.
\n${youtube}Disable LAZADA Free shipping
\nHow to start dropshipping to Lazada correctly
\n","_postman_id":"386c2fd0-df51-4022-86bb-372df63a735b"},{"name":"Shopee Guide","item":[{"name":"How to Sync Products to Shopee Store?","item":[],"id":"36d24f31-b6db-48f9-9f87-4894aafed0e0","description":"${youtube}How To Sync To Shopee
\nIt will appear message like this ：
||| Something went wrong! Logistic channel ( id: 29910 ) not in shop logistic list!
Go to Shopee seller center and click 'My Shipping' under Setting tab.
ONLY enable 'Others' shipping option. Disable DHL & J&T shipping options.
Step 1 :
Select an Item, click \"Add to Mystore\"
Step 2 :
Click \"Go to Mystore\" button.
Step 3 :
Select the product from mystore click the \"Shopee\" logo to SYNC.
Black & white logo = not sync
Colour logo = already synced
Step 4 :
Click 'Yes' button if you don't want to edit details.
| Well Done! Product has been uploaded to your Shopee!!
\n","_postman_id":"36d24f31-b6db-48f9-9f87-4894aafed0e0"},{"name":"How to Integrate Kumoten with Shopee Account?","item":[],"id":"91230254-ca35-4add-a110-b873bcaaf3ce","description":"${youtube}Integrate Your Kumoten And Shopee Account
\nStep 1.
From your Dashboard, click 'INTEGRATION' button at the left navigation bar and click icon under Action tab.
Step 2 :
Click the button 'click here to integrate with Shopee' at the top.
Step 3 :
Choose 'Shopee.com.my'
Fill in your Shopee email address and password.
Click 'Yes' for the Authorization.
Your Shopee store has been \"Connected\" with your Kumoten account.
\nStep 4 :
Before you sync products to Shopee, you are required to fill up Shopee Non-SSL Application Form
You are COMPULSORY to do so. If you failed to complete Shopee Non-SSL Application Form, you cannot sync product to Shopee
Shopee Non-SSL Application Form is here.
\nGuideline on how to fill up the form is here.
\n|||
Shopee will review & approve you application on every Tuesday & Friday.
|| ${color}#ff0000 This is only applicable for INSTANT Membership Plan
\nLogin to your Shopee Seller Account ( Click here ).
\nGo to Shipment -> Shipping Setting, enable the standard Delivery SSL Channel as shown below. (${color}[#ff0000]( Do not tick COD & Preferred ))
\n${youtube}How to manual sync product from Kumoten to Shopee?
\nCan get ${color}[#074dcf](DOUBLE REWARD POINTS) for each manual sync
\n${color}#074dcf of charge
\nAble to make changes before sync to Shopee
\nBe The First To Sync also a kind of manual sync
\nLogin to Kumoten.
\nGo to PRODUCTS page.
\nChoose a category & select any of the products.
\nAdd the product to MyStore by clicking \"Add to MyStore\" button.
\nGo to MyStore.
\nIn MyStore, , click on the Shopee icon to start sync the product.
\nFill up all required field of the form.
\nClick \"Sync to Shopee\" button.
\nGo to Shopee Seller Centre -> Product -> My Products to check your synced products.
\nCheck your reward points HERE!
\nThank you...
\n","_postman_id":"8619b23e-a95c-4e20-9b5b-71ae453bc132"},{"name":"Shopee V2 Integration","item":[],"id":"a751c662-ddde-4dda-921a-858448163910","description":"||| Please integrate with Shopee V2 before 1.4.2022 to avoid service interruption.
\nShopee is upgrading their system, so you have to integrate with V2 to enjoy some new features on Shopee. Just follow few steps below:
\n${youtube}Shopee V2 Integration Video Guideline
\nDONE!
\n","_postman_id":"a751c662-ddde-4dda-921a-858448163910"},{"name":"How To Use Shopee Promotional Tool?","item":[],"id":"b1026e0a-7013-49f4-b64d-7be6dc1605ab","description":"Make good use of Shopee's promotion tools and ongoing marketing campaigns. They will help you to bring more traffic to your shop and increase order volume.
\nThere are a total of 6 promotion tools in Shopee. We will only focus on a few that are suitable for you. Here's the guideline, check it out.
\nFirst of all, click on 'Marketing Center'. It can be found at the main page of Shopee seller center or left navigation bar.
\n*Step 1 : *
Click 'My Discount Promotion' > Click 'New Discount Promotion'.
*Step 2 : *
After inserting promotion and promotion period, click 'Save & Continue'.
*Step 3 : *
Decide the discounted price and percentage, then click 'Done'.
You will only see the upcoming campaigns if you are qualified. Click 'Nominate Now' to select the products you want for the campaign.
\n*Step 1 : *
Click 'My Vouchers' > Click 'Create New Voucher'.
*Step 2 : *
Choose the type of voucher that you want to apply.
*Step 3 : *
Fill up all the required voucher information and click 'Save'
*Step 1 : *
Click 'Top Picks from Shop' > Click 'Add Collection'
*Step 2 : *
Insert collection name and click 'Save'
*Step 3 : *
Select 4 to 8 products from your Shopee store, then click 'Confirm'
DONE! Make sure the top picks are in Active mode.
\n| Apply all these Shopee promotion tools and skyrocket your sales now!
\n","_postman_id":"b1026e0a-7013-49f4-b64d-7be6dc1605ab"},{"name":"How to Limit Delivery in Shopee","item":[],"id":"e3ab3b99-a250-4c00-883c-f0b75ea5d746","description":"If you want to set to limit delivery just to West Malaysia region only, check out the guide below.
\n3 . Click 'Confirm'.
\nThe shipping option you have switched off will be applicable to all the existing products.
\nYou will not able to receive orders from the shipping option you have switched off.
\nYou need to mass update the shipping if you want to switch on the shipping option again.
\nClick Here to Sign Up Shopee Account
\nFill up all required fields
\nYou don't need to register a new one. Just click 'Login' > 'Seller Center'
Make sure you are not selling your own products in your Shopee store.
Shopee Fast Track is a value added service to help you set up your new Shopee store and get it ready to start getting sales.
\n| Shopee Fast Track is highly recommended for new Shopee sellers
\n| Shopee Fast Track is estimated to complete in 30 days
\n![](\"https://media3.giphy.com/media/ZY2SFqgEjg0d3YuDfI/100.gif\")
\n\n1,500 products are ready in your Shopee Store
\n3,000 products listing is unlocked
\nShopee Non-SSL & Shipping Setting is ready
\nYour Shopee Store is well decorated for both mobile & desktop version
\nShopee Store categories setting is ready
\nChat setting is ready
\nEach product sync is ready with product decoration
\nPromotional Tools setting is ready
\nEnjoy 3 months Shopee Product Auto Boost
\nEnjoy 3 months Product Decoration & Highlight
\nEnjoy 3 months Unlimited One Click Sync
\n|| CLICK HERE to subscribe Shopee Fast Track now! It is only RM299 ( one time payment ).
\n","_postman_id":"5389d20a-9973-424a-81be-236e53e2e262"}],"id":"370b22c4-b66b-41b5-81a6-5bf7d2256608","description":"How to start dropshipping to Shopee correctly
\n","_postman_id":"370b22c4-b66b-41b5-81a6-5bf7d2256608"},{"name":"Power Tools","item":[{"name":"What is Be The First To Sync?","item":[],"id":"4f9106dd-1cb6-42e2-b629-5b7168e2154e","description":"Be The First To Sync means you are the first one to sync this product to marketplaces.
\nGain a competitive advantage
\nStand out from others
\nHigher chance of customers to purchase from you
\n*Step 1 : *
Now you can sort out 'Be The First To Sync' products in Product page
*Step 2 : *
After you have chosen product that you want to sync, click 'Add to Mystore'
*Step 3 : *
Click 'Go To MyStore'
*Step 4 : *
Click on marketplace button to sync
*Step 5 : *
Select a suitable category for the product and an image template that you like
*Step 6 : *
Key in Product Highlight, you can copy the Product Name or few lines of Product Descriptions.
Sep 7 :*
No need to change Product Description.
Choose warranty period for product. (Note: ONLY electronics products that operate by power adaptor or operate by batteries which cost above RM100 have 3 months warranty)
Step 8 :
Complete the product information such as variant. Then, click 'Sync to Lazada'.
Good job! Your product has been successfully uploaded.
\n| Selling tip: Remember the theory of 'SYNC MORE, EARN MORE', sync as much products as you can. Happy selling!
\n","_postman_id":"4f9106dd-1cb6-42e2-b629-5b7168e2154e"},{"name":"What is Shopee Product Decoration?","item":[],"id":"e4a1e5d5-3f12-435e-93b4-85a326cc5a22","description":"Now you can customize your Shopee product display and be different! Beautify your product main image with promotional labels and add shout outs in front of your product title to gain more attraction from your potential customers.
\nCreate own branding
\nWin more attraction
\nImprove sales conversion
\nStep 1 (a) :
Click 'Product Deco', followed by 'Shopee Product Deco'.
Step 1 (b) :
\nYou can upload your own frame. The frame size is 500 X 500 px in PNG format).
\nIf you are clueless on how to create a photo frame, just click 'Frame Editor'
\nStep 1 (c) :
Select the Frame Border Thickness and Frame Colour that you prefer.
*Step 1 (d) : *
Select icons that you refer or upload your own icon. The size must be 200 X 200 px in PNG format.
*Step 1 (e) : *
Select the Icon Position, Font Type, Shout Out Text, Font Size and Font Colour.
*Step 1 (f) : *
Select Text Background and Text Position. After that, click 'Save & Back'.
*Step 2 : *
Insert your product highlight text . For example : Hot Deal, Best Buy, Popular Product, Hot Sale, Special Offer.
*Step 3 : *
\nYou can customize your Lazada sale price.
\nSlide the 'Increase' or 'Decrease' button to adjust the product price.
\n*Step 4 : *
Click 'Save'.
Note : Note : This feature is only applicable for products that after you have subscribed for Shopee Product Decoration power tool.
\n","_postman_id":"e4a1e5d5-3f12-435e-93b4-85a326cc5a22"},{"name":"What is Shopee Auto Boost?","item":[],"id":"af28b5c3-c068-410e-8fe9-f851781e2c11","description":"Increase product visibility
\nIncrease sales conversion rate
\nIncrease shop exposure
\nIn your Kumoten Dashboard, click 'My Store'.
\nClick on Shopee sync icon for the chosen product that you want to sync.
\nIt is so easy to manage your Shopee listings. Click HERE to subscribe now !
\n","_postman_id":"af28b5c3-c068-410e-8fe9-f851781e2c11"},{"name":"What are Reward Points?","item":[],"id":"71fad6d7-2070-42e2-97ba-0e13b984e266","description":"Enjoy rewards when sell using Kumoten! Starting from 20 December 2019, you can start to earn and redeem Kumoten Reward Points.
\nReward Points are the points that you can earn by completing the tasks given or syncing products manually. The points may then be used to redeem Power Up subscription plans in Kumoten.
\n*Step 1 : *
Click 'Go to Dashboard'.
*Step 2 : *
Click 'Task' to check the task list you are going to complete.
*Step 1 : *
Click 'Edit Details' button to edit the product information to be different from others.
(Only applicable to one time for each product).
*Step 1 : *
Click 'Be The First To Sync' button to sort out at the product category that you want.
*Step 2 : *
Click 'Add to Mystore' and sync the products just like manual sync.
Be the first one to sell a particular product at marketplaces.
\nHigher chance to win sales.
\nMore variety and unique products in-store compared to others.
\nEarn Kumoten Reward Points.
\nPoints are given based on the product criteria when you sync products manually. (Please refer to the table below)
You will get higher points if there are more variants in the product.
Now you can customize your Lazada product display and be different! Beautify your product main image with promotional labels and add shout outs in front of your product title to win more attraction from your potential customers.
\nCreate own branding
\nWin more attention
\nImprove sales conversion
\n*Step 1 (a) : *
Go to Power Tools > My Power Tools, click Setting at Lazada Product Decoration. Next click Deco Settings as shown below.
Step 1 (b) :
\nYou can upload your own frame. The frame size is 500 X 500 px in PNG format).
\nIf you are clueless on how to create a photo frame, just click 'Frame Editor' .
\nStep 1 (c) :
Select the Frame Border Thickness and Frame Colour that you prefer.
Step 1 (d) :
Select icons that you refer or upload your own icon. The size must be 200 X 200 px in PNG format.
Step 1 (e) :
Select the Icon Position, Font Type, Shout Out Text, Font Size and Font Colour.
Step 1 (f) :
Select Text Background and Text Position. After that, click 'Save & Back'.
Step 2 :
Insert your product highlight text . For example : Hot Deal, Best Buy, Popular Product.
*Step 3 : *
\nYou can customize your Lazada sale price.
\nSlide the button of 'Increase' or 'Decrease', then adjust the price.
\n*Step 4 : *
Click 'Save'.
Note : This feature is only applicable for products that after you have subscribed for Lazada Product Decoration power tool.
\n","_postman_id":"4524970d-522a-47e3-9570-294427b68461"},{"name":"How to Redeem Reward Points?","item":[],"id":"33278bed-37e0-49e1-a7b5-2a24dfd2bdee","description":"You can redeem the Reward Point by subscribing to any Power Up subscription plan.
\n*Step 1 : *
Click 'Go to Dashboard' > 'Power Up' and choose one of the Power Up subscriptions that you want.
*Step 2 : *
Click 'Pay with Reward Points'.
*Step 3 : *
Click the 'Subscribe Now' button.
*Step 4 : *
After choosing the plan, click the 'Redeem Now' button. DONE!
If you have insufficient points, you may click 'Get more points' button to earn more Reward Points
\n| Sync More, Earn More! Not only your sales, but also Kumoten Reward Points too!
\n[Click To Earn Reward Point Now](point to What are Reward Points)
\n","_postman_id":"33278bed-37e0-49e1-a7b5-2a24dfd2bdee"},{"name":"What is Refer & Reward?","item":[],"id":"e06d8907-39af-4e62-a77e-99bcd25c2b87","description":"Refer & Reward is a system that enables you to earn a long term reward when you help your team members grow and succeed in their Kumoten dropship business.
\nKumoten shares our profit with you when you help your team to grow and succeed in Kumoten dropship business. Get up to 2% of every product dropship cost (excluding shipping cost) sold by your team members.
\nStep 1 :
\nClick 'Copy Referral Link' and you can share the link to recruit your team with the referral link.
\nYou can share a link to social media by clicking the icon of social media.
\nYou can also share a link via email by inserting the email address and clicking 'Send Invitation Email'.
\nStep 2 :
Click 'Update Your Bank Account Details' so that you can receive the reward from us.
Step 3 :
Insert your personal identification, preferred bank. account number and account name. Then click 'Update'.
Step 4 :
The contact information of you (mentor) will appear to your team whenever they click on 'My Mentor'.
Lazada Profit is a tool that enables you to clearly see how much sales you generated from Lazada, how much Lazada paid you for each of the orders and how much profit you gained from each sale.
\nClarity on your profit margins so you can plan your promotions better
\nSee total unpaid Lazada orders and zoom into the unpaid cases
\nSee total actual paid amount by Lazada
\nExport data for further analysis
\nAuto update DELIVERED status in Lazada
\nHow to use Lazada Profit?
\nClick 'Lazada Profit', then click 'Integration'
\nClick 'click here to integrate with Lazada' button and key in your Lazaada seller account details
\nFilter more specific data
You can click 'Show More Filter' button to filter out more specific data
Able to know all Lazada order status in one glanze
\nCiick to subscribe Lazada Profit service to manage your Lazada orders easily now!
\n","_postman_id":"4cf72296-b922-4686-83ff-bbc877cbb516"},{"name":"How to Check Reward Points?","item":[],"id":"5ae8f744-c247-468d-bd30-3c1003a8adc9","description":"*Step 1 : *
Click 'Transaction' at the left navigation bar of your Kumoten login Dashboard.
*Step 2 : *
Click 'My Point Transactions'.
You can check the Points Balance at the top right corner. You can check the Total Points Redeemed and Total Points Collected as highlighted below.
\n|| For more exposure of your products during special occasion
|| Must subscribe Lazada or Shopee Product Decoration power tool first
|| Available for Lazada & Shopee
a. Your Frame Preview - place to preview your frame after saved
b. Upload Your Own Frame - Upload your own frame, once you upload any frame, it will overwrite any choose pre-made frame
c. Premade Frame - Premade frames, will update regularly based on holiday or sales season
d. Frame Name - Input your frame name, for ease of manage if got multiple frames
e Start Date - Frame start date, choose when do you want your frame to change
f. End Date - Frame end date, choose when do you want your frame to change back to original frame (non seasonal frame)
g. Select Products - Choose which product do you want to have seasonal frames
Click \"Create Draft\" to create and save seasonal frame as a draft
\n||| Once activated, you cannot make any changes on the activated seasonal frame anymore. Only activated one will be updated to your marketplaces.
\nThe value-added services and features to boost up your sales
\n","_postman_id":"09b4fe12-bbb7-4b51-82c4-26135d789da6"},{"name":"Supplier Guide","item":[{"name":"[ Supplier ] 1. How to be a Kumoten supplier?","item":[],"id":"e7eec276-bb91-43a5-987a-04ab0ece7f89","description":"A clear product image is very important. If you do not have professional photographer or designer, no worries, here are some simple steps to create your product image:
\n||| Strictly no Brand Watermark, Company Logo, Website & Contact Details
\nThank you.
\n","_postman_id":"603b4c3e-51ca-4e7d-97fc-7d02d3b3cfaa"}],"id":"8c7fdace-4967-4dd9-b0d1-98ad18d1059d","description":"How to be our Supplier
\n","_postman_id":"ce5b3365-8d34-48d8-aeed-360652fa2b44"}],"event":[{"listen":"prerequest","script":{"id":"27501bbe-854f-4215-b453-fd4bcc2b868b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"12c40e2b-a9e0-46db-8097-9b7799e539d4","type":"text/javascript","exec":[""]}}],"variable":[{"key":"baseUrl","value":"https://template.postman-echo.com","type":"string"},{"key":"apiKey","value":"yFlMjSup.IbHOCjyRiTb8QOO9Ltsbr","type":"string"}]}