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// ID do tenant que será consultado\n \"id\": 1\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/tenantApiShowTenant","urlObject":{"protocol":"https","path":["tenantApiShowTenant"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"4a4c25d7-12e3-4f01-8c2b-71c06856d635"},{"name":"StoreTenant","id":"477e43c3-d796-446e-80c3-5fdecd30f263","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_superadmin_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // Status do tenant (active, inactive)\n \"status\": \"active\",\n \n // Nome da empresa/tenant\n \"name\": \"Empresa Exemplo\",\n \n // Número máximo de usuários permitidos\n \"maxUsers\": 3,\n \n // Número máximo de conexões WhatsApp permitidas\n \"maxConnections\": 3,\n \n // Confirmação de aceite dos termos\n \"acceptTerms\": true,\n \n // Email do administrador do tenant\n \"email\": \"user@example.com\",\n \n // Senha do administrador (mínimo 8 caracteres, incluindo números e caracteres especiais)\n \"password\": \"securePassword123!\",\n \n // Nome completo do administrador\n \"userName\": \"Pedro Bastos\",\n \n // Perfil do administrador (admin, user)\n \"profile\": \"admin\"\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/tenantApiStoreTenant","urlObject":{"protocol":"https","path":["tenantApiStoreTenant"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"477e43c3-d796-446e-80c3-5fdecd30f263"},{"name":"UpdateTenant","id":"debc409b-7a27-4327-aa56-eed8ca6696a2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_superadmin_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // Identidade do tenant (CPF/CNPJ) - identificador usado para reconhecer qual tenant será atualizado\n \"identity\": \"07122989674\",\n\n // Status do tenant (active, inactive)\n \"status\": \"active\",\n\n // Número máximo de usuários permitidos\n \"maxUsers\": 100,\n\n // Número máximo de conexões permitidas\n \"maxConnections\": 10,\n\n // Gateway de pagamento (none, asaas, mercadopago, stripe, pagarme)\n \"paymentGateway\": \"asaas\",\n\n // Chat de suporte habilitado (enabled, disabled)\n \"supportChatEnabled\": \"enabled\",\n\n // Menus visíveis — array de strings com os menus habilitados\n // Opções: Groups, MassDispatch, Kanban, Tasks, Api, ChatBot, Reports, Campaigns, PrivateChat, Teams, AllowedChannels\n \"menuVisibility\": [\"Groups\", \"MassDispatch\", \"Kanban\", \"Tasks\", \"Api\", \"ChatBot\", \"Reports\", \"Campaigns\", \"PrivateChat\", \"Teams\", \"AllowedChannels\"],\n\n // Canais permitidos — array de strings com os canais habilitados\n // Opções: waba, baileys, whatsapp, meow, evo, zapi, uazapi, telegram, hub, webchat, 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Mantem as tags existentes.\n \"tagId\": 1,\n // Validar numero (opcional, padrao true). Se false, usa o numero exatamente como enviado, sem normalizacao do 9o digito BR — recomendado p/ WABA evitar ticket duplicado\n \"validateNumber\": true\n \n // OU array de IDs de tags\n // \"tagIds\": [1, 2, 3]\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/addTagContact","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","addTagContact"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"815960f3-ead6-4999-81eb-bb2e094d5407"},{"name":"RemoveTagContact","id":"595ba810-a623-4181-b9dc-1d4779cce711","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // Remove tag(s) do CONTATO sem precisar de ticket.\n // Informe contactId OU number para localizar o contato.\n \"number\": \"5511999999999\",\n \n // OU localize pelo ID do contato\n // \"contactId\": 123,\n \n // ID(s) da tag a remover (use tagId ou tagIds)\n \"tagIds\": [1, 2],\n // Validar numero (opcional, padrao true). Se false, usa o numero exatamente como enviado, sem normalizacao do 9o digito BR — recomendado p/ WABA evitar ticket duplicado\n \"validateNumber\": true\n \n // OU uma unica tag\n // \"tagId\": 1\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/removeTagContact","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","removeTagContact"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"595ba810-a623-4181-b9dc-1d4779cce711"},{"name":"CreateNotes","id":"7287c87f-9ea9-4dda-8f13-b6443378899c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // Texto da nota que será adicionada ao ticket\n \"notes\": \"Mensagem da nota\", \n \n // ID do ticket que receberá a nota\n \"ticketId\": 1262, \n \n // ID do usuário que está criando a nota\n \"userId\": 1,\n \n // Chave única do sistema para identificação (valor gerado do seu lado para controle do envio e não pode se repetir)\n \"idFront\": \"ID_UNICA_DO_SISTEMA_CLIENTE_PARA_EXECUTAR_UMA_ACAO_COM_WEBHOOK\"\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/createNotes","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","createNotes"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"7287c87f-9ea9-4dda-8f13-b6443378899c"},{"name":"CreateTicket","id":"8d474a75-4fdf-46e9-bfa0-c6d51191134f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // Texto da mensagem inicial do ticket\n \"body\": \"A mensagem desejada\",\n \n // Para canais WhatsApp/outros: número do contato (formato: 5511999999999)\n \"number\": \"5535988754197\",\n \n // Para canal WEBMAIL: email do contato (obrigatório quando channelId for de um canal webmail)\n // \"email\": \"contato@exemplo.com\",\n \n // ID do canal (opcional). Para webmail: envie o id do canal webmail (não vem do APIConfig)\n // \"channelId\": 17841443941506797,\n \n // Chave única do sistema para identificação (valor gerado do seu lado para controle do envio)\n \"externalKey\": \"unique_id\",\n \n // ID do usuário que está criando o ticket\n \"userId\": 3,\n \n // Status inicial do ticket (pending ou open)\n \"status\": \"pending\",\n // Validar numero (opcional, padrao true). Se false, usa o numero exatamente como enviado, sem normalizacao do 9o digito BR — recomendado p/ WABA evitar ticket duplicado\n \"validateNumber\": true\n \n // ID do kanban (opcional)\n // \"kanbanId\": 1,\n \n // ID do fluxo de chat (opcional)\n // \"chatFlowId\": 16,\n \n // ID da fila (opcional)\n // \"queueId\": 1,\n \n // ID da demanda (opcional)\n // \"reasonId\": 1,\n \n // Valor do ticket (opcional)\n // \"value\": 10.25,\n \n // Para webmail: nome do contato (opcional, usado na criação do contato)\n // \"name\": \"Nome do Contato\",\n // \"firstName\": \"Nome\",\n // \"lastName\": \"Sobrenome\"\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/createTicket","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","createTicket"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"8d474a75-4fdf-46e9-bfa0-c6d51191134f"},{"name":"CreateTicketFile","id":"81addc7f-d95c-4ac7-9e11-c3f8bc870f78","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"formdata","formdata":[{"key":"media","description":"Arquivo a ser enviado (imagem, documento, etc)
\n","type":"file","src":"/C:/Users/Pedro/Downloads/cps_vanderlei.docx"},{"key":"body","value":"Mensagem de teste 2","description":"Texto da mensagem inicial do ticket
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\n","type":"text"},{"key":"externalKey","value":"unique_id","description":"Chave única do sistema para identificação (valor gerado do seu lado para controle do envio)
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\n","type":"text"},{"key":"status","value":"pending","description":"Status inicial do ticket (pending, open, closed)
\n","type":"text"},{"key":"kanbanId","value":"1","description":"ID do kanban (opcional)
\n","type":"text"},{"key":"chatFlowId","value":"10","description":"ID do fluxo de chat (opcional)
\n","type":"text"},{"key":"queueId","value":"1","description":"ID da fila (opcional)
\n","type":"text"},{"key":"channelId","value":"","description":"ID do canal (opcional). Para webmail: envie o id do canal webmail
\n","type":"text"},{"key":"email","value":"","description":"Para canal webmail: email do contato (obrigatório quando usar channelId de webmail)
\n","type":"text"},{"key":"name","value":"","description":"Para webmail: nome do contato (opcional)
\n","type":"text"},{"key":"validateNumber","value":"true","description":"Validar numero (opcional, padrao true). Se false, usa o numero exatamente como enviado, sem normalizacao do 9o digito BR (recomendado p/ WABA).
\n","type":"text"}]},"url":"https://backend_url_here/v2/api/external/your_api_id_here/createTicket","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","createTicket"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"81addc7f-d95c-4ac7-9e11-c3f8bc870f78"},{"name":"CreateTicketWebmail","id":"1c280712-1e67-4a9d-ab17-db39e74107bd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // Texto da mensagem inicial do ticket\n \"body\": \"Mensagem inicial do ticket por email\",\n \n // Email do contato (obrigatório para webmail)\n \"email\": \"contato@exemplo.com\",\n \n // ID do canal webmail (opcional; se não enviar, usa canal da APIConfig)\n \"channelId\": 17841443941506797,\n \n \"externalKey\": \"unique_id\",\n \"userId\": 3,\n \"status\": \"pending\",\n \n // Opcionais: nome do contato (usado ao criar contato se não existir)\n \"name\": \"Nome do Contato\",\n \"firstName\": \"Nome\",\n \"lastName\": \"Sobrenome\",\n // Validar numero (opcional, padrao true). Se false, usa o numero exatamente como enviado, sem normalizacao do 9o digito BR — recomendado p/ WABA evitar ticket duplicado\n \"validateNumber\": true\n \n // \"kanbanId\": 1,\n // \"chatFlowId\": 16,\n // \"queueId\": 1,\n // \"reasonId\": 1,\n // \"value\": 10.25\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/createTicket","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","createTicket"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"1c280712-1e67-4a9d-ab17-db39e74107bd"},{"name":"ListNotes","id":"8264da0a-4dbf-4477-9e11-e265e9a84764","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"GET","header":[],"url":"https://backend_url_here/v2/api/external/your_api_id_here/listNotes?ticketId=1262","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","listNotes"],"host":["backend_url_here"],"query":[{"description":{"content":"ID do ticket
\n","type":"text/plain"},"key":"ticketId","value":"1262"}],"variable":[]}},"response":[],"_postman_id":"8264da0a-4dbf-4477-9e11-e265e9a84764"},{"name":"RemoveTag","id":"fc069c81-105c-4c65-8f9f-3476610d5620","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // ID do ticket que terá a tag removida\n \"ticketId\": 4,\n \n // ID da tag que será removida (pode usar tagId ou tagIds)\n \"tagId\": 1,\n \n // OU array de IDs de tags para remover múltiplas tags de uma vez\n // \"tagIds\": [1, 2, 3]\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/removeTag","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","removeTag"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"fc069c81-105c-4c65-8f9f-3476610d5620"},{"name":"SendPresence","id":"86a41a7a-3c2f-4d73-b1c1-d3f9f407baf7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // ID do ticket associado\n \"ticketId\": 1262,\n \n // Estado de presence: \"typing\" (digitando), \"paused\" (pausado) ou \"recording\" (gravando)\n \"state\": \"typing\"\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/sendPresence","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","sendPresence"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"86a41a7a-3c2f-4d73-b1c1-d3f9f407baf7"},{"name":"SetQueue","id":"5d10a1e5-caf3-4592-988a-79692da79db6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // ID do ticket que terá a fila alterada\n \"ticketId\": 4,\n \n // ID da fila que será atribuída ao ticket\n \"queueId\": 1\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/updatequeue","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","updatequeue"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"5d10a1e5-caf3-4592-988a-79692da79db6"},{"name":"SetTag","id":"0ac3fe16-b8e9-431c-8424-f7fa16a29175","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // ID do ticket que terá a tag alterada\n \"ticketId\": 4,\n \n // ID da tag que será atribuída ao ticket\n \"tag\": 1\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/updatetag","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","updatetag"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"0ac3fe16-b8e9-431c-8424-f7fa16a29175"},{"name":"SetTicketInfo","id":"226f3218-e893-41a2-82b8-9d869fc308dd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // ID do ticket que será atualizado\n \"ticketId\": 1262,\n \n // ID do usuário que está fazendo a atualização\n \"userId\": 1,\n \n // Status do ticket (pending, open, closed)\n \"status\": \"pending\",\n \n // ID da fila do ticket (null para remover)\n \"queueId\": null,\n \n // Status de integração com Typebot\n \"typebotStatus\": false,\n \n // Status de integração com ChatGPT\n \"chatgptStatus\": false,\n \n // Status de integração com Dialogflow\n \"dialogflowStatus\": false,\n \n // Status de integração com Dify\n \"difyStatus\": false,\n \n // Status de integração com N8N\n \"n8nStatus\": false,\n \n // ID do fluxo de chat (null para remover)\n \"chatFlowId\": null\n}","options":{"raw":{"language":"json"}}},"url":"https://backend_url_here/v2/api/external/your_api_id_here/updateticketinfo","urlObject":{"protocol":"https","path":["v2","api","external","your_api_id_here","updateticketinfo"],"host":["backend_url_here"],"query":[],"variable":[]}},"response":[],"_postman_id":"226f3218-e893-41a2-82b8-9d869fc308dd"},{"name":"ShowAllMessages","id":"52d50d1a-8777-47d8-ad4b-b8aca9d5b3a7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"your_token_here"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n // ID do 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