{"info":{"_postman_id":"2347a371-e5ef-42fc-a76c-678f2892e5ea","name":"Neoassist - API exportar protocolo","description":"

Coleção de APIS para exportar dados de protocolos por data de alteração.

\n

biblioteca em php: https://github.com/vbotingnon/protocol-export

\n

Tabela de origens

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
IDOrigem
1Email
2Facebook
7Telefone
8Registro Manual
12Chat
14Chatbot
15Instagram
16Whatsapp
4ReclameAqui
\n

Paginação

\n

Quando a API conter paginação, no payload de resposta será retornado o campo result.next_page sendo o seu valor o endereço da página seguinte. Quando o valor retornado for false significa que não há mais registros para retornar.

\n

Quando a API for de método POST, será retornado no payload de resposta o campo result.next_page_params, envie esse valor no body da próxima requisição.

\n","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[],"owner":"2306846","collectionId":"2347a371-e5ef-42fc-a76c-678f2892e5ea","publishedId":"UUxxhoQw","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"EF5B25"},"publishDate":"2021-09-27T00:20:39.000Z"},"item":[{"name":"protocol","item":[{"name":"List","id":"361471b8-460f-43ab-8159-b6142f218e21","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"apphub appkey:appsecret","type":"text"}],"url":"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=&DateEndPeriodUpdate=&FilterOrigins[]=&LastProtocolByOrigin[1]&LastProtocolByOrigin[8]&LastProtocolByOrigin[12]&LastProtocolByOrigin[14]","description":"

Obtém a lista de protocolo atualizados no intervalo dos parâmetros DateStartPeriodUpdate e DateEndPeriodUpdate

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Filtrando por origem

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Caso queira filtrar por origem, informe o parâmetro FilterOrigins[] com o valor da origem que deseja filtrar. Para filtrar por mais de uma origem, repita o parâmetro por mais de uma vez.

\n

Paginando

\n

Informe o(s) parâmetros LastProtocolByOrigin[ORIGIN] para paginar a pesquisa, substituindo o ORIGIN pelo ID da origem conforme tabela de origens e no valor o número do último protocolo recebido. Caso ainda não tenha o valor do protocolo informe zero ou não envie o parâmetro para receber a primeira página.

\n","urlObject":{"protocol":"https","path":["API","Integration","ProtocolExport","List.json"],"host":["subdomain","neoassist","com"],"query":[{"description":{"content":"

data atualização inicial

\n","type":"text/plain"},"key":"DateStartPeriodUpdate","value":""},{"description":{"content":"

data atualização final

\n","type":"text/plain"},"key":"DateEndPeriodUpdate","value":""},{"description":{"content":"

array filtro por origem (repetir para cada origem no valor)

\n","type":"text/plain"},"key":"FilterOrigins[]","value":""},{"description":{"content":"

último protocolo da origem email recebido

\n","type":"text/plain"},"key":"LastProtocolByOrigin[1]","value":null},{"description":{"content":"

último protocolo da origem registro recebido

\n","type":"text/plain"},"key":"LastProtocolByOrigin[8]","value":null},{"description":{"content":"

último protocolo da origem chat recebido

\n","type":"text/plain"},"key":"LastProtocolByOrigin[12]","value":null},{"description":{"content":"

último protocolo da origem chatbot recebido

\n","type":"text/plain"},"key":"LastProtocolByOrigin[14]","value":null}],"variable":[]}},"response":[{"id":"198e4dc4-3d7b-47e0-ab6b-c4370ab147e1","name":"list","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"apphub appkey:appsecret","type":"text"}],"url":{"raw":"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=2021-09-15T10:00:00&DateEndPeriodUpdate=2021-09-15T10:59:59","protocol":"https","host":["subdomain","neoassist","com"],"path":["API","Integration","ProtocolExport","List.json"],"query":[{"key":"DateStartPeriodUpdate","value":"2021-09-15T10:00:00","description":"data atualização inicial"},{"key":"DateEndPeriodUpdate","value":"2021-09-15T10:59:59","description":"data atualização final"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"result\": {\n \"rows\": [\n {\n \"Origem\": \"1\",\n \"SubOrigem\": \"1\",\n \"Protocolo\": \"123\",\n \"Preview\": \"lorem ipsum dolar amet\",\n \"CategoryID\": \"1\",\n \"IDResolvedor\": \"1\",\n \"InstanceID\": null,\n \"Date\": \"2021-06-06 04:26:48\",\n \"DateUpdate\": \"2021-09-15 10:51:03\",\n \"Status\": \"2\",\n \"CustomerID\": \"1\",\n \"PriorizacaoTempo\": \"0\",\n \"PriorizacaoComportamento\": \"0\",\n \"WorkflowStatus\": \"2\",\n \"ClientID\": \"1\",\n \"LockExpert\": null,\n \"LockTime\": null,\n \"Avaliacao\": \"0\",\n \"TempoRespostaTotal\": \"1\",\n \"ClassificacaoID\": \"0\",\n \"ClassificacaoIDTag\": \"[\\\"1\\\",\\\"1\\\"]\",\n \"ExpertID\": \"1\",\n \"Assunto\": \"lorem ipsum dolar amet\",\n \"Subject\": \"lorem ipsum dolar amet\",\n \"DueDate\": null,\n \"DueDateTime\": null,\n \"Prazo\": null,\n \"Interacoes\": \"2\",\n \"QtdAnexos\": \"0\",\n \"ProtocoloFieldA\": \"\",\n \"ProtocoloFieldB\": null,\n \"ProtocoloFieldC\": null,\n \"ProtocoloFieldD\": null,\n \"ProtocoloFieldE\": null,\n \"ProtocoloFieldF\": null,\n \"ProtocoloFieldG\": null,\n \"ProtocoloFieldH\": null,\n \"ProtocoloFieldI\": null,\n \"ProtocoloFieldJ\": null,\n \"Name\": \"lorem ipsum dolar amet\",\n \"EMail\": \"lorem@ypsum.com\",\n \"FieldA\": \"lorem ipsum dolar amet\",\n \"FieldB\": \"\",\n \"FieldC\": \"\",\n \"FieldD\": \"\",\n \"FieldE\": \"\",\n \"FieldF\": \"\",\n \"FieldG\": \"\",\n \"FieldH\": \"\",\n \"FieldI\": \"\",\n \"FieldJ\": \"\",\n \"FieldL\": \"\",\n \"FieldM\": \"\",\n \"FieldN\": \"\",\n \"FieldO\": \"\",\n \"FieldP\": \"\",\n \"FieldQ\": \"\",\n \"FieldR\": \"\",\n \"FieldS\": \"\",\n \"FieldT\": \"\",\n \"FieldU\": \"\",\n \"ExpertFullName\": \"lorem ipsum dolar amet\",\n \"CategoryName\": \"lorem ipsum dolar amet\",\n \"CategoryBreadcrumb\": \"lorem > ipsum > dolar > amet\",\n \"ProtocoloMestre\": null,\n \"Resolution\": \"2\"\n }\n ],\n \"total\": 1,\n \"next_page\": \"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=2021-09-15T10%3A00%3A00&DateEndPeriodUpdate=2021-09-15T10%3A59%3A59&LastProtocolByOrigin%5B1%5D=335515410\",\n \"last_protocol\": {\n \"1\": 123\n }\n },\n \"filters\": {\n \"DateStartPeriodUpdate\": \"2021-09-15 10:00:00\",\n \"DateEndPeriodUpdate\": \"2021-09-15 10:59:59\",\n \"RequestDays\": 1,\n \"LastProtocolByOrigin\": {\n \"1\": 0,\n \"2\": 0,\n \"7\": 0,\n \"8\": 0,\n \"12\": 0,\n \"14\": 0,\n \"15\": 0,\n \"16\": 0\n },\n \"LimitFilterDays\": 3,\n \"LimitRows\": 500,\n \"FilterOrigins\": false\n }\n}"},{"id":"8e6899a4-6856-442b-bbb3-8cc0135dcc12","name":"list only email origin","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"apphub 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\"2021-06-06 04:26:48\",\n \"DateUpdate\": \"2021-09-15 10:51:03\",\n \"Status\": \"2\",\n \"CustomerID\": \"1\",\n \"PriorizacaoTempo\": \"0\",\n \"PriorizacaoComportamento\": \"0\",\n \"WorkflowStatus\": \"2\",\n \"ClientID\": \"1\",\n \"LockExpert\": null,\n \"LockTime\": null,\n \"Avaliacao\": \"0\",\n \"TempoRespostaTotal\": \"1\",\n \"ClassificacaoID\": \"0\",\n \"ClassificacaoIDTag\": \"[\\\"1\\\",\\\"1\\\"]\",\n \"ExpertID\": \"1\",\n \"Assunto\": \"lorem ipsum dolar amet\",\n \"Subject\": \"lorem ipsum dolar amet\",\n \"DueDate\": null,\n \"DueDateTime\": null,\n \"Prazo\": null,\n \"Interacoes\": \"2\",\n \"QtdAnexos\": \"0\",\n \"ProtocoloFieldA\": \"\",\n \"ProtocoloFieldB\": null,\n \"ProtocoloFieldC\": null,\n \"ProtocoloFieldD\": null,\n \"ProtocoloFieldE\": null,\n \"ProtocoloFieldF\": null,\n \"ProtocoloFieldG\": null,\n \"ProtocoloFieldH\": null,\n \"ProtocoloFieldI\": null,\n \"ProtocoloFieldJ\": null,\n \"Name\": \"lorem ipsum dolar amet\",\n \"EMail\": \"lorem@ypsum.com\",\n \"FieldA\": \"lorem ipsum dolar amet\",\n \"FieldB\": \"\",\n \"FieldC\": \"\",\n \"FieldD\": \"\",\n \"FieldE\": \"\",\n \"FieldF\": \"\",\n \"FieldG\": \"\",\n \"FieldH\": \"\",\n \"FieldI\": \"\",\n \"FieldJ\": \"\",\n \"FieldL\": \"\",\n \"FieldM\": \"\",\n \"FieldN\": \"\",\n \"FieldO\": \"\",\n \"FieldP\": \"\",\n \"FieldQ\": \"\",\n \"FieldR\": \"\",\n \"FieldS\": \"\",\n \"FieldT\": \"\",\n \"FieldU\": \"\",\n \"ExpertFullName\": \"lorem ipsum dolar amet\",\n \"CategoryName\": \"lorem ipsum dolar amet\",\n \"CategoryBreadcrumb\": \"lorem > ipsum > dolar > amet\",\n \"ProtocoloMestre\": null,\n \"Resolution\": \"2\"\n }\n ],\n \"total\": 1,\n \"next_page\": \"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=2021-09-15T10%3A00%3A00&DateEndPeriodUpdate=2021-09-15T10%3A59%3A59&LastProtocolByOrigin%5B1%5D=335515410\",\n \"last_protocol\": {\n \"1\": 123\n }\n },\n \"filters\": {\n \"DateStartPeriodUpdate\": \"2021-09-15 10:00:00\",\n \"DateEndPeriodUpdate\": \"2021-09-15 10:59:59\",\n \"RequestDays\": 1,\n \"LastProtocolByOrigin\": {\n \"1\": 0,\n \"2\": 0,\n \"7\": 0,\n \"8\": 0,\n \"12\": 0,\n \"14\": 0,\n \"15\": 0,\n \"16\": 0\n },\n \"LimitFilterDays\": 3,\n \"LimitRows\": 500,\n \"FilterOrigins\": false\n }\n}"},{"id":"8af51fdc-c154-4642-9674-53279c659c10","name":"list only email and chat origin","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"apphub appkey:appsecret","type":"text"}],"url":{"raw":"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=2021-09-15T10:00:00&DateEndPeriodUpdate=2021-09-15T10:59:59&FilterOrigins[]=1&FilterOrigins[]=12","protocol":"https","host":["subdomain","neoassist","com"],"path":["API","Integration","ProtocolExport","List.json"],"query":[{"key":"DateStartPeriodUpdate","value":"2021-09-15T10:00:00","description":"data atualização 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\"0\",\n \"ClassificacaoIDTag\": \"[\\\"1\\\",\\\"1\\\"]\",\n \"ExpertID\": \"1\",\n \"Assunto\": \"lorem ipsum dolar amet\",\n \"Subject\": \"lorem ipsum dolar amet\",\n \"DueDate\": null,\n \"DueDateTime\": null,\n \"Prazo\": null,\n \"Interacoes\": \"2\",\n \"QtdAnexos\": \"0\",\n \"ProtocoloFieldA\": \"\",\n \"ProtocoloFieldB\": null,\n \"ProtocoloFieldC\": null,\n \"ProtocoloFieldD\": null,\n \"ProtocoloFieldE\": null,\n \"ProtocoloFieldF\": null,\n \"ProtocoloFieldG\": null,\n \"ProtocoloFieldH\": null,\n \"ProtocoloFieldI\": null,\n \"ProtocoloFieldJ\": null,\n \"Name\": \"lorem ipsum dolar amet\",\n \"EMail\": \"lorem@ypsum.com\",\n \"FieldA\": \"lorem ipsum dolar amet\",\n \"FieldB\": \"\",\n \"FieldC\": \"\",\n \"FieldD\": \"\",\n \"FieldE\": \"\",\n \"FieldF\": \"\",\n \"FieldG\": \"\",\n \"FieldH\": \"\",\n \"FieldI\": \"\",\n \"FieldJ\": \"\",\n \"FieldL\": \"\",\n \"FieldM\": \"\",\n \"FieldN\": \"\",\n \"FieldO\": \"\",\n \"FieldP\": \"\",\n \"FieldQ\": \"\",\n \"FieldR\": \"\",\n \"FieldS\": \"\",\n \"FieldT\": \"\",\n \"FieldU\": \"\",\n \"ExpertFullName\": \"lorem ipsum dolar amet\",\n \"CategoryName\": \"lorem ipsum dolar amet\",\n \"CategoryBreadcrumb\": \"lorem > ipsum > dolar > amet\",\n \"ProtocoloMestre\": null,\n \"Resolution\": \"2\"\n }\n ],\n \"total\": 1,\n \"next_page\": \"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=2021-09-15T10%3A00%3A00&DateEndPeriodUpdate=2021-09-15T10%3A59%3A59&LastProtocolByOrigin%5B1%5D=335515410\",\n \"last_protocol\": {\n \"1\": 123\n }\n },\n \"filters\": {\n \"DateStartPeriodUpdate\": \"2021-09-15 10:00:00\",\n \"DateEndPeriodUpdate\": \"2021-09-15 10:59:59\",\n \"RequestDays\": 1,\n \"LastProtocolByOrigin\": {\n \"1\": 0,\n \"2\": 0,\n \"7\": 0,\n \"8\": 0,\n \"12\": 0,\n \"14\": 0,\n \"15\": 0,\n \"16\": 0\n },\n \"LimitFilterDays\": 3,\n \"LimitRows\": 500,\n \"FilterOrigins\": false\n }\n}"},{"id":"aafd3bec-b40d-446b-a69d-3ce2d18048de","name":"paginando","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"apphub appkey:appsecret","type":"text"}],"url":{"raw":"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=2021-09-15T10:00:00&DateEndPeriodUpdate=2021-09-15T10:59:59&LastProtocolByOrigin[1]=1&LastProtocolByOrigin[12]=2","protocol":"https","host":["subdomain","neoassist","com"],"path":["API","Integration","ProtocolExport","List.json"],"query":[{"key":"DateStartPeriodUpdate","value":"2021-09-15T10:00:00","description":"data atualização inicial"},{"key":"DateEndPeriodUpdate","value":"2021-09-15T10:59:59","description":"data atualização final"},{"key":"LastProtocolByOrigin[1]","value":"1","description":"último protocolo da origem email recebido"},{"key":"LastProtocolByOrigin[12]","value":"2","description":"último protocolo da origem chat recebido"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"result\": {\n \"rows\": [\n {\n \"Origem\": \"1\",\n \"SubOrigem\": \"1\",\n \"Protocolo\": \"123\",\n \"Preview\": \"lorem ipsum dolar amet\",\n \"CategoryID\": \"1\",\n \"IDResolvedor\": \"1\",\n \"InstanceID\": null,\n \"Date\": \"2021-06-06 04:26:48\",\n \"DateUpdate\": \"2021-09-15 10:51:03\",\n \"Status\": \"2\",\n \"CustomerID\": \"1\",\n \"PriorizacaoTempo\": \"0\",\n \"PriorizacaoComportamento\": \"0\",\n \"WorkflowStatus\": \"2\",\n \"ClientID\": \"1\",\n \"LockExpert\": null,\n \"LockTime\": null,\n \"Avaliacao\": \"0\",\n \"TempoRespostaTotal\": \"1\",\n \"ClassificacaoID\": \"0\",\n \"ClassificacaoIDTag\": \"[\\\"1\\\",\\\"1\\\"]\",\n \"ExpertID\": \"1\",\n \"Assunto\": \"lorem ipsum dolar amet\",\n \"Subject\": \"lorem ipsum dolar amet\",\n \"DueDate\": null,\n \"DueDateTime\": null,\n \"Prazo\": null,\n \"Interacoes\": \"2\",\n \"QtdAnexos\": \"0\",\n \"ProtocoloFieldA\": \"\",\n \"ProtocoloFieldB\": null,\n \"ProtocoloFieldC\": null,\n \"ProtocoloFieldD\": null,\n \"ProtocoloFieldE\": null,\n \"ProtocoloFieldF\": null,\n \"ProtocoloFieldG\": null,\n \"ProtocoloFieldH\": null,\n \"ProtocoloFieldI\": null,\n \"ProtocoloFieldJ\": null,\n \"Name\": \"lorem ipsum dolar amet\",\n \"EMail\": \"lorem@ypsum.com\",\n \"FieldA\": \"lorem ipsum dolar amet\",\n \"FieldB\": \"\",\n \"FieldC\": \"\",\n \"FieldD\": \"\",\n \"FieldE\": \"\",\n \"FieldF\": \"\",\n \"FieldG\": \"\",\n \"FieldH\": \"\",\n \"FieldI\": \"\",\n \"FieldJ\": \"\",\n \"FieldL\": \"\",\n \"FieldM\": \"\",\n \"FieldN\": \"\",\n \"FieldO\": \"\",\n \"FieldP\": \"\",\n \"FieldQ\": \"\",\n \"FieldR\": \"\",\n \"FieldS\": \"\",\n \"FieldT\": \"\",\n \"FieldU\": \"\",\n \"ExpertFullName\": \"lorem ipsum dolar amet\",\n \"CategoryName\": \"lorem ipsum dolar amet\",\n \"CategoryBreadcrumb\": \"lorem > ipsum > dolar > amet\",\n \"ProtocoloMestre\": null,\n \"Resolution\": \"2\"\n }\n ],\n \"total\": 1,\n \"next_page\": \"https://subdomain.neoassist.com/API/Integration/ProtocolExport/List.json?DateStartPeriodUpdate=2021-09-15T10%3A00%3A00&DateEndPeriodUpdate=2021-09-15T10%3A59%3A59&LastProtocolByOrigin%5B1%5D=335515410\",\n \"last_protocol\": {\n \"1\": 123\n }\n },\n \"filters\": {\n \"DateStartPeriodUpdate\": \"2021-09-15 10:00:00\",\n \"DateEndPeriodUpdate\": \"2021-09-15 10:59:59\",\n \"RequestDays\": 1,\n \"LastProtocolByOrigin\": {\n \"1\": 0,\n \"2\": 0,\n \"7\": 0,\n \"8\": 0,\n \"12\": 0,\n \"14\": 0,\n \"15\": 0,\n \"16\": 0\n },\n \"LimitFilterDays\": 3,\n \"LimitRows\": 500,\n \"FilterOrigins\": false\n }\n}"}],"_postman_id":"361471b8-460f-43ab-8159-b6142f218e21"},{"name":"Message","id":"8e72ad79-989a-46a3-bc7d-bd9e7a4a1964","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"apphub appkey:appsecret","type":"text"}],"url":"https://subdomain.neoassist.com/API/Integration/ProtocolExport/Message/1/11111.json","description":"

API para retornar todas as iterações (mensagens) no protocolo;

\n

Formato: /API/Integration/ProtocolExport/Message/ORIGEM_ID/PROTOCOLO.json

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autorização app neoassist

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Obtém a lista de classificação no intervalo dos parâmetros ClassificationTagList

\n

Paginando

\n

Informe o parâmetro LastClassificationTagID para paginar a pesquisa, informando no valor o número do último ID recebido. Caso ainda não tenha o valor informe zero ou não envie o parâmetro para receber a primeira página.

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autorização app neoassist

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Retorna todas as classificações de um determinado protocolo.

\n

Formato: /API/Integration/ProtocolExport/Classification/PROTOCOLO.json

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Obtém dados das tags de classificação dos protocolos

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