You can send message with the conversation assigned to bot, by doing this, when user replies to this conversation, bot would take-over the conversation.
\nFor this, you need to send the botId as part of the api call.
You can pick the botId from your bot url
\n![](\"https://files.gallabox.com/851fc49a-2923-4141-aded-4f637517bcbfCapture.PNG\")
This API enables you to send messages and configure how replies to those messages are handled. For instance, if you want a specific bot to manage the replies to a conversation, you can set the replyTo attribute in the request payload.
\nRequest Body
\n\"replyTo\": {\n \"assigneeType\": \"bot\", // Options: \"bot\", \"user\", \"team\"\n \"assigneeId\": \"{{botId}}\", // ID of the assignee; use userId if assigneeType is \"user\"\n \"overrideAssignment\": true // Optional; if true, overrides any current open conversation assignment\n}\n\n• assigneeType - Specifies who will handle the reply to this conversation.
\nPossible values:
\n\"bot\": Assign to a bot.
\n\"user\": Assign to a specific user.
\n\"team\": Assign to a team.
\n• assigneeId - The unique identifier for the assigned entity.
\nIf assigneeType is:
\n\"bot\": Use the bot’s unique ID.
\n\"user\": Use the user’s unique ID.
\n• overrideAssignment
\nIf set to true, the existing assignment for any open conversation will be overridden.
\nExample Use Case
\nIf you want to send a message and ensure a specific bot handles all replies:
\n{\n \"replyTo\": {\n \"assigneeType\": \"bot\",\n \"assigneeId\": \"bot12345\", // Replace with your bot's ID\n \"overrideAssignment\": true\n }\n}\n\nAdditional Notes
\n• You can find the botId in the bot management console.
\n• Use the overrideAssignment flag carefully to avoid unintended reassignments in ongoing conversations.
\nGet delivery status for outgoing message
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- \n
- You can send message as User (now it is sending on behalf of Owner, we change it to any user). If it is sent behalf of that user, it will available in Mine Tab for that user and Open Tab for other users \n
- You can send message on behalf of a bot, it will available in Open Tab for all users \n
- You can send as Notification. which will not be assigned to any user or bot. It will not be available in any Tab. When users reply it will be available in Unassigned Tab. \n
channelId can be obtained from Settings > Connect > WhatsApp Channel page when you are logged into the Gallabox application (screenshot below) or just simply click here.
\nAdd Contact API will create new contact with name, phone, email, tags and fields
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Webhooks are server callbacks to your server from Gallabox Server. Webhooks are event-based and are sent when specific events related to the Contacts, Messages happen.
\nGallabox sends the following payloads for Contacts and Messages events:
\nContact Webhooks Events:
\n- \n
\nContact.Created\n
\nContact.Updated\n
\nContact.Tag.Mapped\n
\nContact.Tag.Unmapped\n
Example Response
\nContact.Created
\n{\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"name\": \"bruce wayne\",\n \"email\": [\n \"batman911@gmail.com\"\n ],\n \"tags\": [],\n \"fieldValues\": [],\n \"creatorId\": \"629e06e48e13b5000ae338d3\",\n \"messageOptIn\": true,\n \"createdAt\": \"2024-07-29T06:13:41.234Z\",\n \"updatedAt\": \"2024-07-29T06:13:41.234Z\",\n \"company\": null,\n \"formattedPhone\": [\n {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"9438497481\"\n }\n ],\n \"marketingOptIn\": true,\n \"id\": \"66a733157eb2ae33f8d4bc34\",\n \"phone\": [\n \"+919438497481\"\n ],\n \"fieldValuesCompact\": {\n \"date\": \"\",\n \"multiselect\": \"\",\n \"Zip_Code\": \"\",\n \"State\": \"\",\n \"Country\": \"\",\n \"City\": \"\"\n }\n}\n\nContact.Update
\n{\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"name\": \"bruce wayne\",\n \"email\": [\n \"batman911@gmail.com\"\n ],\n \"tags\": [\n {\n \"id\": \"667e912913d5f362da4e9282\",\n \"name\": \"NewCustomer\"\n }\n ],\n \"fieldValues\": [\n {\n \"fieldId\": \"62b2d6002da62b0008071adb\",\n \"type\": \"DATE\",\n \"value\": \"2020-11-11\",\n \"valueDate\": \"2020-11-10T18:30:00.000Z\",\n \"field\": {\n \"isPrimary\": false,\n \"isMandatory\": false,\n \"isActive\": true,\n \"sortOrder\": 4,\n \"isDelete\": false,\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"creatorId\": \"629ee7a28e13b5000ae33a28\",\n \"scope\": \"CONTACT\",\n \"name\": \"date\",\n \"config\": {\n \"options\": [],\n \"type\": \"DATE\",\n \"label\": \"Date\"\n },\n \"createdAt\": \"2022-06-22T08:42:40.475Z\",\n \"updatedAt\": \"2024-07-24T10:51:27.105Z\",\n \"id\": \"62b2d6002da62b0008071adb\"\n }\n },\n {\n \"fieldId\": \"62b2d6152da62b0008071aeb\",\n \"type\": \"MULTI_SELECT\",\n \"value\": [\n \"Chennai\"\n ],\n \"valueArray\": [\n \"Chennai\"\n ],\n \"field\": {\n \"isPrimary\": false,\n \"isMandatory\": false,\n \"isActive\": true,\n \"sortOrder\": 5,\n \"isDelete\": false,\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"creatorId\": \"629ee7a28e13b5000ae33a28\",\n \"scope\": \"CONTACT\",\n \"name\": \"multiselect\",\n \"config\": {\n \"options\": [\n \"Chennai\",\n \"Hyderabad\",\n \"Calcutta\"\n ],\n \"type\": \"MULTI_SELECT\",\n \"label\": \"MultiSelect\",\n \"hint\": \"\"\n },\n \"createdAt\": \"2022-06-22T08:43:01.842Z\",\n \"updatedAt\": \"2024-06-20T09:46:19.566Z\",\n \"id\": \"62b2d6152da62b0008071aeb\"\n }\n },\n {\n \"fieldId\": \"6673fc666a872e58e8c70673\",\n \"type\": \"NUMBER\",\n \"value\": 644886,\n \"valueNumber\": 644886,\n \"field\": {\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"fieldCollectionId\": \"6082ec0fc3c80000047934c7\",\n \"name\": \"Zip_Code\",\n \"scope\": \"CONTACT\",\n \"config\": {\n \"type\": \"NUMBER\",\n \"label\": \"Zip Code\",\n \"options\": []\n },\n \"isPrimary\": false,\n \"isMandatory\": false,\n \"isActive\": true,\n \"creatorId\": \"629e06e48e13b5000ae338d3\",\n \"sortOrder\": 10,\n \"isDelete\": false,\n \"createdAt\": \"2024-06-20T09:54:46.357Z\",\n \"updatedAt\": \"2024-06-20T09:55:01.856Z\",\n \"id\": \"6673fc666a872e58e8c70673\"\n }\n },\n {\n \"fieldId\": \"6673fc666a872e58e8c70678\",\n \"type\": \"TEXT\",\n \"value\": \"DC\",\n \"valueString\": \"DC\",\n \"field\": {\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"fieldCollectionId\": \"6082ebd6b204e90004dede0c\",\n \"name\": \"State\",\n \"scope\": \"CONTACT\",\n \"config\": {\n \"type\": \"TEXT\",\n \"label\": \"State\",\n \"options\": []\n },\n \"isPrimary\": false,\n \"isMandatory\": false,\n \"isActive\": true,\n \"creatorId\": \"629e06e48e13b5000ae338d3\",\n \"sortOrder\": 10,\n \"isDelete\": false,\n \"createdAt\": \"2024-06-20T09:54:46.377Z\",\n \"updatedAt\": \"2024-06-20T09:55:01.303Z\",\n \"id\": \"6673fc666a872e58e8c70678\"\n }\n },\n {\n \"fieldId\": \"6673fc666a872e58e8c7067a\",\n \"type\": \"TEXT\",\n \"value\": \"America\",\n \"valueString\": \"America\",\n \"field\": {\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"fieldCollectionId\": \"6082ebe3c3c80000047934c6\",\n \"name\": \"Country\",\n \"scope\": \"CONTACT\",\n \"config\": {\n \"type\": \"TEXT\",\n \"label\": \"Country\",\n \"options\": []\n },\n \"isPrimary\": false,\n \"isMandatory\": false,\n \"isActive\": true,\n \"creatorId\": \"629e06e48e13b5000ae338d3\",\n \"sortOrder\": 10,\n \"isDelete\": false,\n \"createdAt\": \"2024-06-20T09:54:46.391Z\",\n \"updatedAt\": \"2024-06-20T09:55:00.049Z\",\n \"id\": \"6673fc666a872e58e8c7067a\"\n }\n },\n {\n \"fieldId\": \"6673fc676a872e58e8c706cc\",\n \"type\": \"TEXT\",\n \"value\": \"gotham\",\n \"valueString\": \"gotham\",\n \"field\": {\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"fieldCollectionId\": \"6082ebc8c3c80000047934c5\",\n \"name\": \"City\",\n \"scope\": \"CONTACT\",\n \"config\": {\n \"type\": \"TEXT\",\n \"label\": \"City\",\n \"options\": []\n },\n \"isPrimary\": false,\n \"isMandatory\": false,\n \"isActive\": true,\n \"creatorId\": \"629e06e48e13b5000ae338d3\",\n \"sortOrder\": 13,\n \"isDelete\": false,\n \"createdAt\": \"2024-06-20T09:54:47.594Z\",\n \"updatedAt\": \"2024-06-20T09:55:00.561Z\",\n \"id\": \"6673fc676a872e58e8c706cc\"\n }\n }\n ],\n \"creatorId\": \"629e06e48e13b5000ae338d3\",\n \"messageOptIn\": true,\n \"createdAt\": \"2024-07-29T06:13:41.234Z\",\n \"updatedAt\": \"2024-07-29T06:17:21.990Z\",\n \"fieldValuesKV\": {\n \"City\": \"gotham\",\n \"Country\": \"America\",\n \"State\": \"DC\",\n \"Zip_Code\": 644886,\n \"date\": \"2020-11-10T18:30:00.000Z\",\n \"multiselect\": [\n \"Chennai\"\n ]\n },\n \"account\": {\n \"name\": \"Rohit Caterers\",\n \"id\": \"629e06e58e13b5000ae338d5\"\n },\n \"creator\": {\n \"name\": \"Rohit Caterer .\",\n \"picture\": \"https://files.gallabox.dev/629e06e58e13b5000ae338d5/9ac20a2b-6f9a-47e1-8da4-273a4e36ab7f-download2.jfif\",\n \"id\": \"629e06e48e13b5000ae338d3\"\n },\n \"company\": null,\n \"blockedContacts\": [],\n \"formattedPhone\": [\n {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"9438497481\"\n }\n ],\n \"marketingOptIn\": true,\n \"contactOwner\": null,\n \"id\": \"66a733157eb2ae33f8d4bc34\",\n \"phone\": [\n \"+919438497481\"\n ],\n \"fieldValuesCompact\": {\n \"date\": \"2020-11-11\",\n \"multiselect\": \"Chennai\",\n \"Zip_Code\": 644886,\n \"State\": \"DC\",\n \"Country\": \"America\",\n \"City\": \"gotham\"\n }\n}\n\nContact.Tag.Mapped
\n{\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"contactId\": \"66a733157eb2ae33f8d4bc34\",\n \"id\": \"667ea06113d5f362da4ea1e5\",\n \"name\": \"custom tag\",\n \"contact\": {\n \"_id\": \"66a733157eb2ae33f8d4bc34\",\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"name\": \"bruce wayne\",\n \"email\": [\n \"batman911@gmail.com\"\n ],\n \"phone\": [\n \"919438497481\"\n ],\n \"tags\": [\n {\n \"id\": \"667e912913d5f362da4e9282\",\n \"name\": \"NewCustomer\"\n },\n {\n \"id\": \"667ea06113d5f362da4ea1e5\",\n \"name\": \"custom tag\"\n }\n ],\n \"fieldValues\": [\n {\n \"fieldId\": \"62b2d6002da62b0008071adb\",\n \"type\": \"DATE\",\n \"value\": \"2020-11-11\",\n \"valueDate\": \"2020-11-10T18:30:00.000Z\"\n },\n {\n \"fieldId\": \"62b2d6152da62b0008071aeb\",\n \"type\": \"MULTI_SELECT\",\n \"value\": [\n \"Chennai\"\n ],\n \"valueArray\": [\n \"Chennai\"\n ]\n },\n {\n \"fieldId\": \"6673fc666a872e58e8c70673\",\n \"type\": \"NUMBER\",\n \"value\": 644886,\n \"valueNumber\": 644886\n },\n {\n \"fieldId\": \"6673fc666a872e58e8c70678\",\n \"type\": \"TEXT\",\n \"value\": \"DC\",\n \"valueString\": \"DC\"\n },\n {\n \"fieldId\": \"6673fc666a872e58e8c7067a\",\n \"type\": \"TEXT\",\n \"value\": \"America\",\n \"valueString\": \"America\"\n },\n {\n \"fieldId\": \"6673fc676a872e58e8c706cc\",\n \"type\": \"TEXT\",\n \"value\": \"gotham\",\n \"valueString\": \"gotham\"\n }\n ],\n \"creatorId\": \"629e06e48e13b5000ae338d3\",\n \"messageOptIn\": true,\n \"createdAt\": \"2024-07-29T06:13:41.234Z\",\n \"updatedAt\": \"2024-07-29T06:27:40.800Z\",\n \"__v\": 0,\n \"fieldValuesKV\": {\n \"City\": \"gotham\",\n \"Country\": \"America\",\n \"State\": \"DC\",\n \"Zip_Code\": 644886,\n \"date\": \"2020-11-10T18:30:00.000Z\",\n \"multiselect\": [\n \"Chennai\"\n ]\n },\n \"formattedPhone\": [\n {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"9438497481\"\n }\n ],\n \"marketingOptIn\": true,\n \"id\": \"66a733157eb2ae33f8d4bc34\"\n },\n \"actor\": {\n \"id\": \"629e06e48e13b5000ae338d3\",\n \"type\": \"user\",\n \"source\": \"app\"\n }\n}\n\nContact.Tag.Unmapped
\n{\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"contactId\": \"66a733157eb2ae33f8d4bc34\",\n \"id\": \"667e912913d5f362da4e9282\",\n \"name\": \"NewCustomer\",\n \"tagId\": \"667e912913d5f362da4e9282\"\n}\n\nConversation Webhook Events:
\n- \n
\nConversation.Create\n
\nConversation.Update\n
\nConversation.UnAttended\n
\nConversation.Resolve\n
\nConversation.Followup\n
\nConversation.Tag.Mapped\n
\nConversation.Tag.unmapped\n
{ \naccountId: string; \nchannelId: string; \nchannelType: string; \ncontactId: string; \nlatestMessageId: string; \nstatus: string; \nuserId: string; \nwhatsapp: { \nwaId: string; \nsenderId: string; \nformattedPhone: { \ncountryCode: string; \nphoneNumber: string; \n} \n} \nassigneeId: string; \nassigneeType: string; \ncreatedAt: string; \nupdatedAt: string; \nid: string; \n}\n\nExample Response
\nConversation.Create
\n{\n \"channel\": {\n \"whatsapp\": {\n \"whatsappNumber\": \"917825875224\"\n }\n },\n \"contact\": {\n \"id\": \"667ea401ab9618325dbc6ff5\",\n \"name\": \"Pravin Saran\",\n \"email\": [],\n \"phone\": [\n \"919080319148\"\n ],\n \"tags\": []\n },\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"latestMessageId\": \"66a739737af05041f3626c93\",\n \"status\": \"OPEN\",\n \"botId\": \"66a33d88944b320e3d95f79c\",\n \"userUnreadCount\": 1,\n \"pinnedBy\": [],\n \"whatsapp\": {\n \"waId\": \"919080319148\",\n \"senderId\": \"667ea401ab9618325dbc6ff5\",\n \"formattedPhone\": {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"9080319148\"\n }\n },\n \"assigneeId\": \"66a33d88944b320e3d95f79c\",\n \"assigneeType\": \"bot\",\n \"messageCount\": {\n \"received\": 1\n },\n \"tags\": [],\n \"mentionedUsers\": [],\n \"createdAt\": \"2024-07-29T06:40:52.603Z\",\n \"updatedAt\": \"2024-07-29T06:40:52.603Z\",\n \"bot\": {\n \"name\": \"Order Wait\",\n \"sessionTTL\": 60000,\n \"sessionTimeoutMessage\": \"It's been quite for a while, your session has expired\",\n \"version\": \"v2\",\n \"acceptVoice\": true,\n \"id\": \"66a33d88944b320e3d95f79c\"\n },\n \"id\": \"66a739747af05041f3626ca7\"\n}\n\nConversation.Update
\n{\n \"channel\": {\n \"whatsapp\": {\n \"whatsappNumber\": \"917825875224\"\n }\n },\n \"user\": {\n \"id\": \"629e06e48e13b5000ae338d3\",\n \"name\": \"Rohit Caterer .\",\n \"email\": \"rohit.gallabox@gmail.com\",\n \"picture\": \"https://files.gallabox.dev/629e06e58e13b5000ae338d5/9ac20a2b-6f9a-47e1-8da4-273a4e36ab7f-download2.jfif\"\n },\n \"contact\": {\n \"id\": \"667ea401ab9618325dbc6ff5\",\n \"name\": \"Pravin Saran\",\n \"email\": [],\n \"phone\": [\n \"919080319148\"\n ],\n \"tags\": []\n },\n \"_id\": \"667ea404ab9618325dbc703d\",\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"latestMessageId\": \"66a739297af05041f3626bcc\",\n \"status\": \"CLOSE\",\n \"userUnreadCount\": 0,\n \"pinnedBy\": [],\n \"whatsapp\": {\n \"waId\": \"919080319148\",\n \"senderId\": \"667ea401ab9618325dbc6ff5\",\n \"formattedPhone\": {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"9080319148\"\n }\n },\n \"messageCount\": {\n \"received\": 14,\n \"private\": 8,\n \"sent\": 85\n },\n \"tags\": [],\n \"mentionedUsers\": [\n {\n \"userId\": \"629e06e48e13b5000ae338d3\",\n \"lastReadMessageId\": \"66a739297af05041f3626bcc\",\n \"userlastSeen\": \"2024-07-29T06:39:53.370Z\",\n \"userUnreadCount\": 0,\n \"user\": {\n \"_id\": \"629e06e48e13b5000ae338d3\",\n \"name\": \"Rohit Caterer .\",\n \"email\": \"rohit.gallabox@gmail.com\",\n \"picture\": \"https://files.gallabox.dev/629e06e58e13b5000ae338d5/9ac20a2b-6f9a-47e1-8da4-273a4e36ab7f-download2.jfif\",\n \"id\": \"629e06e48e13b5000ae338d3\"\n }\n },\n {\n \"userId\": \"6634af7f1ae87cb84d64e9d8\",\n \"userUnreadCount\": 0,\n \"user\": {\n \"_id\": \"6634af7f1ae87cb84d64e9d8\",\n \"name\": \"guest\",\n \"email\": \"qagallabox24@mailinator.com\",\n \"id\": \"6634af7f1ae87cb84d64e9d8\"\n }\n },\n {\n \"userId\": \"665459eb46c268e1e4674f4e\",\n \"userUnreadCount\": 0,\n \"user\": {\n \"_id\": \"665459eb46c268e1e4674f4e\",\n \"name\": \"sb2751\",\n \"email\": \"sb2751@mailinator.com\",\n \"id\": \"665459eb46c268e1e4674f4e\"\n }\n }\n ],\n \"createdAt\": \"2024-06-28T11:52:36.419Z\",\n \"updatedAt\": \"2024-07-29T06:40:28.694Z\",\n \"__v\": 0,\n \"hasUnreadMessages\": false,\n \"userLastSeen\": \"2024-07-29T06:40:05.761Z\",\n \"lastReadMessageId\": \"6683eb96012529308b6f2a69\",\n \"assigneeId\": \"629e06e48e13b5000ae338d3\",\n \"assigneeType\": \"user\",\n \"userId\": \"629e06e48e13b5000ae338d3\",\n \"resolvedDate\": \"2024-07-29T06:40:28.693Z\",\n \"web\": {\n \"visitor\": null,\n \"visitorUnreadCount\": 0\n },\n \"bot\": null,\n \"latestMessage\": {\n \"_id\": \"66a739297af05041f3626bcc\",\n \"conversationId\": \"667ea404ab9618325dbc703d\",\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"localMessageId\": \"dd761709-b9fc-4d44-afb7-487c1c997415\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"sender\": \"667ea401ab9618325dbc6ff5\",\n \"whatsapp\": {\n \"id\": \"wamid.HBgMOTE5MDgwMzE5MTQ4FQIAEhggQ0U1NTNEOTdDNjIwNjAwMTQxMDQ5MzQxQjI1N0M5OTMA\",\n \"from\": \"919080319148\",\n \"time\": \"2024-07-29T06:39:34.000Z\",\n \"status\": \"received\",\n \"statusTime\": \"2024-07-29T06:39:34.000Z\",\n \"statusGroup\": \"pending\",\n \"type\": \"text\",\n \"text\": {\n \"body\": \"Testing\"\n }\n },\n \"createdAt\": \"2024-07-29T06:39:39.084Z\",\n \"updatedAt\": \"2024-07-29T06:39:39.084Z\",\n \"toSync\": true,\n \"__v\": 0,\n \"user\": null,\n \"id\": \"66a739297af05041f3626bcc\"\n },\n \"id\": \"667ea404ab9618325dbc703d\"\n}\n\nConversation.UnAttended
\n{\n \"channel\": {\n \"whatsapp\": {\n \"whatsappNumber\": \"917825875224\"\n }\n },\n \"contact\": {\n \"id\": \"667ea401ab9618325dbc6ff5\",\n \"name\": \"Pravin Saran\",\n \"email\": [],\n \"phone\": [\n \"919080319148\"\n ],\n \"tags\": []\n },\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"latestMessageId\": \"66a739737af05041f3626c93\",\n \"status\": \"OPEN\",\n \"botId\": \"66a33d88944b320e3d95f79c\",\n \"userUnreadCount\": 0,\n \"pinnedBy\": [],\n \"whatsapp\": {\n \"waId\": \"919080319148\",\n \"senderId\": \"667ea401ab9618325dbc6ff5\",\n \"formattedPhone\": {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"9080319148\"\n }\n },\n \"assigneeId\": \"66a33d88944b320e3d95f79c\",\n \"assigneeType\": \"bot\",\n \"messageCount\": {\n \"received\": 1\n },\n \"tags\": [],\n \"mentionedUsers\": [],\n \"createdAt\": \"2024-07-29T06:40:52.603Z\",\n \"updatedAt\": \"2024-07-29T06:40:58.446Z\",\n \"hasUnreadMessages\": false,\n \"lastReadMessageId\": \"66a739737af05041f3626c93\",\n \"userLastSeen\": \"2024-07-29T06:40:58.446Z\",\n \"bot\": {\n \"name\": \"Order Wait\",\n \"sessionTTL\": 60000,\n \"sessionTimeoutMessage\": \"It's been quite for a while, your session has expired\",\n \"version\": \"v2\",\n \"acceptVoice\": true,\n \"id\": \"66a33d88944b320e3d95f79c\"\n },\n \"latestMessage\": {\n \"conversationId\": \"66a739747af05041f3626ca7\",\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"localMessageId\": \"1bd0fc12-db8b-430f-8337-40fd742045c2\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"sender\": \"667ea401ab9618325dbc6ff5\",\n \"whatsapp\": {\n \"id\": \"wamid.HBgMOTE5MDgwMzE5MTQ4FQIAEhggNDNBQkMxMURCMDc2OTE0RjNDQ0EzQTQ5NzFENUIzQjEA\",\n \"from\": \"919080319148\",\n \"time\": \"2024-07-29T06:40:49.000Z\",\n \"status\": \"read\",\n \"statusTime\": \"2024-07-29T06:40:59.250Z\",\n \"statusGroup\": \"pending\",\n \"type\": \"text\",\n \"text\": {\n \"body\": \"Testing\"\n },\n \"statusLog\": [\n {\n \"status\": \"sent\",\n \"date\": \"2024-07-29T06:40:59.250Z\"\n },\n {\n \"status\": \"delivered\",\n \"date\": \"2024-07-29T06:40:59.250Z\"\n },\n {\n \"status\": \"read\",\n \"date\": \"2024-07-29T06:40:59.250Z\"\n }\n ]\n },\n \"createdAt\": \"2024-07-29T06:40:54.407Z\",\n \"updatedAt\": \"2024-07-29T06:40:59.447Z\",\n \"toSync\": true,\n \"user\": null,\n \"id\": \"66a739737af05041f3626c93\"\n },\n \"id\": \"66a739747af05041f3626ca7\"\n}\n\nConversation.Resolve
\n{\n \"channel\": {\n \"whatsapp\": {\n \"whatsappNumber\": \"917825875224\"\n }\n },\n \"user\": {\n \"id\": \"629e06e48e13b5000ae338d3\",\n \"name\": \"Rohit Caterer .\",\n \"email\": \"rohit.gallabox@gmail.com\",\n \"picture\": \"https://files.gallabox.dev/629e06e58e13b5000ae338d5/9ac20a2b-6f9a-47e1-8da4-273a4e36ab7f-download2.jfif\"\n },\n \"contact\": {\n \"id\": \"667ea401ab9618325dbc6ff5\",\n \"name\": \"Pravin Saran\",\n \"email\": [],\n \"phone\": [\n \"919080319148\"\n ],\n \"tags\": []\n },\n \"_id\": \"667ea404ab9618325dbc703d\",\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"latestMessageId\": \"66a739297af05041f3626bcc\",\n \"status\": \"CLOSE\",\n \"userUnreadCount\": 0,\n \"pinnedBy\": [],\n \"whatsapp\": {\n \"waId\": \"919080319148\",\n \"senderId\": \"667ea401ab9618325dbc6ff5\",\n \"formattedPhone\": {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"9080319148\"\n }\n },\n \"messageCount\": {\n \"received\": 14,\n \"private\": 8,\n \"sent\": 85\n },\n \"tags\": [],\n \"mentionedUsers\": [\n {\n \"userId\": \"629e06e48e13b5000ae338d3\",\n \"lastReadMessageId\": \"66a739297af05041f3626bcc\",\n \"userlastSeen\": \"2024-07-29T06:39:53.370Z\",\n \"userUnreadCount\": 0,\n \"user\": {\n \"_id\": \"629e06e48e13b5000ae338d3\",\n \"name\": \"Rohit Caterer .\",\n \"email\": \"rohit.gallabox@gmail.com\",\n \"picture\": \"https://files.gallabox.dev/629e06e58e13b5000ae338d5/9ac20a2b-6f9a-47e1-8da4-273a4e36ab7f-download2.jfif\",\n \"id\": \"629e06e48e13b5000ae338d3\"\n }\n },\n {\n \"userId\": \"6634af7f1ae87cb84d64e9d8\",\n \"userUnreadCount\": 0,\n \"user\": {\n \"_id\": \"6634af7f1ae87cb84d64e9d8\",\n \"name\": \"guest\",\n \"email\": \"qagallabox24@mailinator.com\",\n \"id\": \"6634af7f1ae87cb84d64e9d8\"\n }\n },\n {\n \"userId\": \"665459eb46c268e1e4674f4e\",\n \"userUnreadCount\": 0,\n \"user\": {\n \"_id\": \"665459eb46c268e1e4674f4e\",\n \"name\": \"sb2751\",\n \"email\": \"sb2751@mailinator.com\",\n \"id\": \"665459eb46c268e1e4674f4e\"\n }\n }\n ],\n \"createdAt\": \"2024-06-28T11:52:36.419Z\",\n \"updatedAt\": \"2024-07-29T06:40:28.694Z\",\n \"__v\": 0,\n \"hasUnreadMessages\": false,\n \"userLastSeen\": \"2024-07-29T06:40:05.761Z\",\n \"lastReadMessageId\": \"6683eb96012529308b6f2a69\",\n \"assigneeId\": \"629e06e48e13b5000ae338d3\",\n \"assigneeType\": \"user\",\n \"userId\": \"629e06e48e13b5000ae338d3\",\n \"resolvedDate\": \"2024-07-29T06:40:28.693Z\",\n \"web\": {\n \"visitor\": null,\n \"visitorUnreadCount\": 0\n },\n \"bot\": null,\n \"latestMessage\": {\n \"_id\": \"66a739297af05041f3626bcc\",\n \"conversationId\": \"667ea404ab9618325dbc703d\",\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"localMessageId\": \"dd761709-b9fc-4d44-afb7-487c1c997415\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"sender\": \"667ea401ab9618325dbc6ff5\",\n \"whatsapp\": {\n \"id\": \"wamid.HBgMOTE5MDgwMzE5MTQ4FQIAEhggQ0U1NTNEOTdDNjIwNjAwMTQxMDQ5MzQxQjI1N0M5OTMA\",\n \"from\": \"919080319148\",\n \"time\": \"2024-07-29T06:39:34.000Z\",\n \"status\": \"received\",\n \"statusTime\": \"2024-07-29T06:39:34.000Z\",\n \"statusGroup\": \"pending\",\n \"type\": \"text\",\n \"text\": {\n \"body\": \"Testing\"\n }\n },\n \"createdAt\": \"2024-07-29T06:39:39.084Z\",\n \"updatedAt\": \"2024-07-29T06:39:39.084Z\",\n \"toSync\": true,\n \"__v\": 0,\n \"user\": null,\n \"id\": \"66a739297af05041f3626bcc\"\n },\n \"id\": \"667ea404ab9618325dbc703d\"\n}\n\nConversation.Followup
\n{\n \"channel\": {\n \"whatsapp\": {\n \"whatsappNumber\": \"917825875224\"\n }\n },\n \"user\": {\n \"id\": \"629e06e48e13b5000ae338d3\",\n \"name\": \"Rohit Caterer .\",\n \"email\": \"rohit.gallabox@gmail.com\",\n \"picture\": \"https://files.gallabox.dev/629e06e58e13b5000ae338d5/9ac20a2b-6f9a-47e1-8da4-273a4e36ab7f-download2.jfif\"\n },\n \"contact\": {\n \"id\": \"63e13e169129ab444288efe4\",\n \"name\": \"Pravin GMMMMMM\",\n \"email\": [\n \"gmpravin@gmail.com\"\n ],\n \"phone\": [\n \"918608031561\"\n ],\n \"tags\": [\n {\n \"id\": \"652596d1a3bb3f09ebcda17f\",\n \"name\": \"OOOOOO\"\n }\n ]\n },\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"contactId\": \"63e13e169129ab444288efe4\",\n \"latestMessageId\": \"669f8f5ef9cf6f9fc87d4df9\",\n \"status\": \"OPEN\",\n \"userUnreadCount\": 0,\n \"pinnedBy\": [],\n \"whatsapp\": {\n \"waId\": \"918608031561\",\n \"senderId\": \"629e06e48e13b5000ae338d3\",\n \"formattedPhone\": {\n \"countryCode\": \"91\",\n \"phoneNumber\": \"8608031561\"\n }\n },\n \"tags\": [],\n \"mentionedUsers\": [],\n \"createdAt\": \"2024-06-27T08:45:10.582Z\",\n \"updatedAt\": \"2024-07-29T06:46:23.270Z\",\n \"userLastSeen\": \"2024-07-29T06:46:23.269Z\",\n \"hasUnreadMessages\": false,\n \"assigneeId\": \"629e06e48e13b5000ae338d3\",\n \"assigneeType\": \"user\",\n \"userId\": \"629e06e48e13b5000ae338d3\",\n \"lastReadMessageId\": \"669f8f5ef9cf6f9fc87d4df9\",\n \"latestTranslationLanguages\": [\n \"hy\"\n ],\n \"followup\": \"2024-07-29T07:00:00.000Z\",\n \"followupCreatedById\": \"629e06e48e13b5000ae338d3\",\n \"bot\": null,\n \"latestMessage\": {\n \"conversationId\": \"667d26963921920ce2e07071\",\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"channelType\": \"whatsapp\",\n \"localMessageId\": \"65631407-8f79-4d87-ba3d-12383f943c2f\",\n \"contactId\": \"63e13e169129ab444288efe4\",\n \"sender\": \"629e06e48e13b5000ae338d3\",\n \"context\": {\n \"type\": \"default\",\n \"buttonClick\": [],\n \"medium\": \"payment\",\n \"source\": \"gb-web-app\"\n },\n \"whatsapp\": {\n \"id\": \"wamid.HBgMOTE4NjA4MDMxNTYxFQIAERgSRjg5QUIzOTQzRDAxQzk3ODdFAA==\",\n \"to\": \"918608031561\",\n \"time\": \"2024-07-23T11:09:18.146Z\",\n \"status\": \"delivered\",\n \"statusTime\": \"2024-07-23T11:09:23.000Z\",\n \"statusGroup\": \"pending\",\n \"type\": \"template\",\n \"template\": {\n \"templateId\": \"642e6f91d6f5071a649a4360\",\n \"body\": \"Hi Pravin GMMMMMM\\n\\nRohit Caterers has requested INR. 11 for Test. \\n\\nPlease click on the below button to proceed.\",\n \"header\": {\n \"type\": \"image\",\n \"image\": {\n \"id\": \"2311471805728231\",\n \"mimeType\": \"\",\n \"path\": \"https://files.gallabox.dev/6244519270ba510009e784d0/d508f60b-00de-444c-b7d9-6c68b360acbb-image1.png\"\n }\n },\n \"buttons\": [\n {\n \"type\": \"url\",\n \"text\": \"Pay Now\",\n \"url\": \"https://app.gallabox.com/redirect?url=https://rzp.io/i/qCLuMiXwQ\"\n }\n ],\n \"bodyValues\": {\n \"1\": \"Pravin GMMMMMM\",\n \"2\": \"Rohit Caterers\",\n \"3\": \"INR\",\n \"4\": \"11\",\n \"5\": \"Test\"\n },\n \"buttonValues\": [\n {\n \"index\": 0,\n \"sub_type\": \"url\",\n \"parameters\": {\n \"type\": \"text\",\n \"text\": \"redirect?url=https://rzp.io/i/qCLuMiXwQ\"\n }\n }\n ],\n \"variableValues\": {\n \"headerValues\": [\n {\n \"type\": \"image\",\n \"id\": \"2311471805728231\",\n \"url\": \"https://files.gallabox.dev/6244519270ba510009e784d0/d508f60b-00de-444c-b7d9-6c68b360acbb-image1.png\",\n \"isOverridden\": false\n }\n ],\n \"bodyValues\": [\n {\n \"name\": \"1\",\n \"value\": \"Pravin GMMMMMM\"\n },\n {\n \"name\": \"2\",\n \"value\": \"Rohit Caterers\"\n },\n {\n \"name\": \"3\",\n \"value\": \"INR\"\n },\n {\n \"name\": \"4\",\n \"value\": \"11\"\n },\n {\n \"name\": \"5\",\n \"value\": \"Test\"\n }\n ],\n \"buttonValues\": [\n {\n \"index\": 0,\n \"sub_type\": \"url\",\n \"parameters\": {\n \"type\": \"text\",\n \"text\": \"redirect?url=https://rzp.io/i/qCLuMiXwQ\"\n }\n }\n ]\n }\n },\n \"retryable\": false,\n \"statusLog\": [\n {\n \"status\": \"queued\",\n \"date\": \"2024-07-23T11:09:21.955Z\"\n },\n {\n \"status\": \"sent\",\n \"date\": \"2024-07-23T11:09:22.000Z\"\n },\n {\n \"status\": \"sent\",\n \"date\": \"2024-07-23T11:09:23.000Z\"\n },\n {\n \"status\": \"delivered\",\n \"date\": \"2024-07-23T11:09:23.000Z\"\n }\n ],\n \"conversation\": {\n \"expiration_timestamp\": 1721761440,\n \"id\": \"8a696812fd83f9267190dc74a85668b2\",\n \"origin\": {\n \"type\": \"marketing\"\n }\n },\n \"pricing\": {\n \"billable\": true,\n \"category\": \"marketing\",\n \"pricing_model\": \"CBP\"\n }\n },\n \"createdAt\": \"2024-07-23T11:09:19.621Z\",\n \"updatedAt\": \"2024-07-23T11:09:26.784Z\",\n \"toSync\": true,\n \"user\": null,\n \"id\": \"669f8f5ef9cf6f9fc87d4df9\"\n },\n \"id\": \"667d26963921920ce2e07071\"\n}\n\nConversation.Tag.Mapped
\n{\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"channelId\": \"629e0b6c3d6ad600044197a0\",\n \"contactId\": \"667ea401ab9618325dbc6ff5\",\n \"conversationId\": \"66a739747af05041f3626ca7\",\n \"tagId\": \"667e912913d5f362da4e9282\",\n \"name\": \"NewCustomer\",\n \"updateBy\": \"629e06e48e13b5000ae338d3\"\n}\n\nConversation.Tag.Unmapped
\n{\n \"accountId\": \"629e06e58e13b5000ae338d5\",\n \"conversationId\": \"66a739747af05041f3626ca7\",\n \"tagId\": \"667e912913d5f362da4e9282\",\n \"updateBy\": \"629e06e48e13b5000ae338d3\",\n \"name\": \"NewCustomer\"\n}\n\nMessage Webhooks Events:
\n- \n
\nMessage.Received\n
\nMessage.Flow.Received\n
\nMessage.WA.Cart.Received\n
\nMessage.WA.Status.Received\n
\nMessage.WA.Status.Failed\n
\nMessage.WA.Payment.Status.Received\n
\nMessage.WA.Interaction.Received\n
{ \nid: string; \nrecipient_id: string;\ntimestamp: string; \nstatus: \"unknown\" | \"sent\" | \"received\" | \"delivered\" | \"read\" | \"failed\" | \"deleted\" | \"error\",\nerrors: [{ \n code: number; \n title: string; \n details?: string; \n href?: string; \n time?: Date; }]\n}\n\nExample Response
\nMessage.Received
\n{\n \"id\": \"66a7589f134824b4215f9839\",\n \"conversationId\": \"66a746a37eb2ae33f8d4c8ae\",\n \"accountId\": \"629e0ceb3d6ad600044197d2\",\n \"channelId\": \"6526728352c32baaccd9d295\",\n \"channelType\": \"whatsapp\",\n \"localMessageId\": \"00c6d6f2-7347-47f4-b89a-36ae99db733f\",\n \"contactId\": \"66a7469c7eb2ae33f8d4c891\",\n \"sender\": \"66a7469c7eb2ae33f8d4c891\",\n \"whatsapp\": {\n \"id\": \"wamid.HBgMOTE5MDgwMzE5MTQ4FQIAEhggMUFDMkE3OUJDM0I5Q0FEQzdDRjI5NzlDRDgzNTFDQTIA\",\n \"from\": \"919080319148\",\n \"time\": \"2024-07-29T08:53:48.000Z\",\n \"status\": \"received\",\n \"statusTime\": \"2024-07-29T08:53:48.000Z\",\n \"statusGroup\": \"pending\",\n \"type\": \"interactive\",\n \"context\": {\n \"from\": \"918297962225\",\n \"id\": \"wamid.HBgMOTE5MDgwMzE5MTQ4FQIAERgSQTA4NjU5RkU3RkVEQ0FDOTlFAA==\",\n \"reply\": {\n \"messageId\": \"66a758907eb2ae33f8d4d0c6\",\n \"type\": \"interactive\",\n \"senderId\": \"629e0ceb3d6ad600044197d0\",\n \"context\": {\n \"source\": \"gb-web-app\"\n },\n \"localMessageId\": \"486897b4-5baa-4caa-8705-f6b0d52db8db\"\n }\n },\n \"interactive\": {\n \"type\": \"nfm_reply\",\n \"nfm_reply\": {\n \"response_json\": \"{\\\"screen_0_CheckboxGroup_0\\\":[\\\"1_Car\\\"],\\\"flow_token\\\":\\\"{\\\\\\\"mId\\\\\\\":\\\\\\\"66a758907eb2ae33f8d4d0c6\\\\\\\",\\\\\\\"fId\\\\\\\":\\\\\\\"1166633031162369\\\\\\\"}\\\"}\",\n \"body\": \"Sent\",\n \"name\": \"flow\"\n }\n }\n },\n \"contact\": {\n \"id\": \"66a7469c7eb2ae33f8d4c891\",\n \"name\": \"pravin saran\"\n }\n}\n\nMessage.Flow.Received
\n{\n \"flowResponse\": {\n \"accountId\": \"629e0ceb3d6ad600044197d2\",\n \"channelId\": \"6526728352c32baaccd9d295\",\n \"channelType\": \"whatsapp\",\n \"flowData\": {\n \"screen_0_CheckboxGroup_0\": [\n \"1_Car\"\n ],\n \"flow_token\": \"{\\\"mId\\\":\\\"66a758907eb2ae33f8d4d0c6\\\",\\\"fId\\\":\\\"1166633031162369\\\"}\"\n },\n \"localMessageId\": \"00c6d6f2-7347-47f4-b89a-36ae99db733f\",\n \"contactId\": \"66a7469c7eb2ae33f8d4c891\",\n \"conversationId\": \"66a746a37eb2ae33f8d4c8ae\",\n \"sender\": \"66a7469c7eb2ae33f8d4c891\",\n \"contactName\": \"pravin saran\"\n }\n}\n\nMessage.WA.Cart.Received
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Template.Status\n
Template.Status
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\nThis endpoint allows you to change the team associated with a specific conversation within an account. By sending a POST request to the designated URL, you can update the team information for a conversation identified by its unique conversationId.
Request Parameters
\n- \n
accountId (path parameter): The unique identifier of the account to which the conversation belongs.
\n \nconversationId (path parameter): The unique identifier of the conversation for which the team is being changed.
\n \n
Request Body
\nThe request body must be in JSON format and include the following parameters:
\n- \n
teamId (string): The unique identifier of the team that you want to associate with the conversation.
\n \nrestrictCrossTeamMapping (optional | boolean) - defaults to
\ntrue: A flag indicating whether to restrict mapping across teams based on the assigneed user. Set totrueto enforce this restriction. \n
Expected Response
\nUpon a successful request, the server will return a response indicating the result of the operation. The response typically includes confirmation of the team change, along with any relevant details about the updated conversation.
\nMake sure to handle any potential errors in the response, which may indicate issues such as invalid IDs or permission problems.
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\n- \n
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\n \nIndirect (Phone-based): You pass phone, and Gallabox resolves the latest/linked CTWA Click ID captured for that phone number from the Gallabox tracker.
\n \n