Welcome to Time to SLA Cloud REST API documentation. These APIs will help you to edit/view your data. You need a JWT token for authorization. Go to API Token page and create a token. Replace {{jwtToken}} in the header with your token.
\nImportant note: For using these APIs, your JWT must have permission and access.
\nFor example; If you don't have permission to view SLA configuration or manage SLAs, you cannot use SLA APIs even if your JWT token has access to SLA APIs.
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\n
All Time to SLA REST API endpoints have a 28-second timeout limit.
Requests that take longer than 28 seconds to process will time out and fail.
Get all SLAs that you have.
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\"date\": \"2022-03-15\",\n \"from\": \"08:00\",\n \"until\": \"18:00\",\n \"breaks\": [\n {\n \"from\": \"12:00\",\n \"until\": \"13:00\"\n }\n ]\n }\n ],\n \"sharedExceptions\": [\n {\n \"id\": null,\n \"isRecurring\": false,\n \"recurringType\": null,\n \"name\": \"Shared Overtime\",\n \"date\": \"2022-01-15\",\n \"from\": \"09:00\",\n \"until\": \"17:00\",\n \"breaks\": []\n },\n {\n \"id\": null,\n \"isRecurring\": true,\n \"recurringType\": \"monthly\",\n \"name\": \"Monthly Support Day\",\n \"date\": \"2022-01-01\",\n \"from\": \"10:00\",\n \"until\": \"14:00\",\n \"breaks\": []\n }\n ],\n \"exceptionsPrecedence\": \"exceptions_override_holidays\"\n}"}],"_postman_id":"625c9ed5-301a-41b2-8b48-a1788af5bb76"},{"name":"Update Calendar","id":"d500b409-5a4c-43c3-b479-1cd4bfabc483","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"url":"https://tts.snapbytesapps.com/api/calendar","description":"Update an exist calendar
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\nYou can use an optional query parameter \"durationFormat\" to get human readable versions of elapsed, remaining, overdue, paused, and working duration values.
\nAccepted values for durationFormat parameter are:
\nGet issue SLA of issue with issue id and SLA id.
\nYou can use an optional query parameter \"durationFormat\" to get human readable versions of elapsed, remaining, overdue, paused, and working duration values.
\nAccepted values for durationFormat parameter are:
\nGet SLA details for issues based on JQL
\nParameter slaId is optional to filter results.
\nParameters start and limit are applied on JQL.
\nParameter limit is recommended to be no more than 10, in order to avoid timeouts.
\nParameter durationFormat is optional to get human readable versions of elapsed, remaining, overdue, paused, and working duration values. Accepted values for durationFormat parameter are:
\ndayHourMinuteSecond (e.g. 1d 10h 30m 24s)
\ndayHourMinute (e.g. 1d 10h 30m)
\nhourMinuteSecond (e.g. 34h 30m 24s)
\nhourMinute (e.g. 34h 30m)
\ndayNumber (e.g. 2d)
\nhourNumber (e.g. 35h)
\nminuteNumber (e.g. 90m)
\nsecondNumber (e.g. 210s)
\nThe start parameter indicates the starting point for the next page of results.
To fetch the first page, the start parameter should either be omitted or sent with an empty string (\"\").
To fetch the next page of results, use the value returned in the nextStart parameter as the start parameter in your subsequent request.
When the nextStart parameter in the response is not defined, it indicates that there are no more results or pages to fetch. This can be used as a signal to stop making additional requests, as all available data has been retrieved.
Get SLA details for issues based on issue IDs
\nYou can view issue SLA(s) of issue.
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\"administrators\"\n },\n {\n \"value\": \"5da8eb6e-91b3-454c-9787-3666e864eddd\",\n \"label\": \"site-admins\"\n }\n ],\n \"id\": \"2c221f42-b3be-43c5-b168-0c8a206d3f84\",\n \"order\": 8\n },\n {\n \"name\": \"SLA Configurations\",\n \"groups\": [\n {\n \"value\": \"0bba22b2-5695-448d-8b7d-ae81f09c5270\",\n \"label\": \"system-administrators\"\n }\n ],\n \"id\": \"35ac2711-6082-4201-8020-f3034583496b\",\n \"users\": [],\n \"order\": 0\n },\n {\n \"name\": \"SLA Detail Report\",\n \"groups\": [\n {\n \"value\": \"5e23e1bd-a295-4e04-9f11-8962a50157bd\",\n \"label\": \"administrators\"\n },\n {\n \"value\": \"5da8eb6e-91b3-454c-9787-3666e864eddd\",\n \"label\": \"site-admins\"\n }\n ],\n \"id\": \"4df9ff23-5a51-4c08-bac5-01a051346971\",\n \"users\": [\n {\n \"value\": \"5e1acf702a133f0ca4ea0010\",\n \"label\": \"ramazan şen\"\n }\n ],\n \"order\": 4\n },\n {\n \"name\": \"SLA for Existing Issues\",\n \"id\": \"31210b06-ca9e-4e2e-b505-cbfaedb8c7e2\",\n \"order\": 4\n },\n {\n \"name\": \"SLA History\",\n \"groups\": [\n {\n \"value\": \"5e23e1bd-a295-4e04-9f11-8962a50157bd\",\n \"label\": \"administrators\"\n },\n {\n \"value\": \"5da8eb6e-91b3-454c-9787-3666e864eddd\",\n \"label\": \"site-admins\"\n }\n ],\n \"id\": \"13393ee6-0a22-4027-975d-2927cfaed90c\",\n \"users\": [\n {\n \"value\": \"5e1acf702a133f0ca4ea0010\",\n \"label\": \"ramazan şen\"\n }\n ],\n \"order\": 10\n },\n {\n \"name\": \"SLA Panel\",\n \"groups\": [\n {\n \"value\": \"5e23e1bd-a295-4e04-9f11-8962a50157bd\",\n \"label\": \"administrators\"\n },\n {\n \"value\": \"5da8eb6e-91b3-454c-9787-3666e864eddd\",\n \"label\": \"site-admins\"\n }\n ],\n \"id\": \"0597fb9e-1280-4b1b-af4a-531b88dab82d\",\n \"users\": [\n {\n \"value\": \"5e1acf702a133f0ca4ea0010\"\n }\n ],\n \"order\": 8\n },\n {\n \"name\": \"SLA Summary Report\",\n \"groups\": [\n {\n \"value\": \"5e23e1bd-a295-4e04-9f11-8962a50157bd\",\n \"label\": \"administrators\"\n },\n {\n \"value\": \"5da8eb6e-91b3-454c-9787-3666e864eddd\",\n \"label\": \"site-admins\"\n }\n ],\n \"id\": \"689f3463-0ca1-408b-a8b9-d827e5a6a869\",\n \"users\": [\n {\n \"value\": \"5e1acf702a133f0ca4ea0010\",\n \"label\": \"ramazan şen\"\n }\n ],\n \"order\": 3\n }\n ],\n \"permittedPages\": [\n \"Audit Logs\",\n \"SLA History\",\n \"Calendars\",\n \"SLA Summary Report\",\n \"SLA Detail Report\",\n \"Permissions\",\n \"Customer Portal SLAs\",\n \"Settings\",\n \"SLA Panel\"\n ]\n}"}],"_postman_id":"74785dbf-5213-480f-bdb5-da7603b07186"}],"id":"9049feff-9036-4be4-8380-ad751bafddcd","_postman_id":"9049feff-9036-4be4-8380-ad751bafddcd","description":"","auth":{"type":"oauth2","oauth2":{"basicConfig":[]},"isInherited":true,"source":{"_postman_id":"1452ada8-ef6a-4f39-a146-d44a55153cd5","id":"1452ada8-ef6a-4f39-a146-d44a55153cd5","name":"Time to SLA Cloud - REST API","type":"collection"}}},{"name":"SLA Reports","item":[{"name":"Get SLA Reports","id":"803af256-3385-47b4-ae8e-5c42a4b43f46","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://tts.snapbytesapps.com/api/sla-reports/","auth":{"type":"oauth2","oauth2":{"basicConfig":[]},"isInherited":true,"source":{"_postman_id":"1452ada8-ef6a-4f39-a146-d44a55153cd5","id":"1452ada8-ef6a-4f39-a146-d44a55153cd5","name":"Time to SLA Cloud - REST API","type":"collection"}},"urlObject":{"protocol":"https","path":["api","sla-reports",""],"host":["tts","snapbytesapps","com"],"query":[],"variable":[]}},"response":[{"id":"c1baf76a-c727-42cd-a5b2-5cce8beda01c","name":"Get SLA Reports","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{jwtToken}}","type":"text"}],"url":"https://tts.snapbytesapps.com/api/sla-reports/"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"pkey\": \"CLIENT#59689a18-6da3-4233-acb4-cca44a72d421\",\n \"skey\": \"BACKGROUND_REPORT#381f5adb-7bd1-4b57-82c4-eaec5c582fca\",\n \"createdDate\": 1672663965767,\n \"createdBy\": \"5e1acf702a133f0ca4ea0010\",\n \"updatedDate\": 1672663976884,\n \"updatedBy\": \"5e1acf702a133f0ca4ea0010\",\n \"id\": \"381f5adb-7bd1-4b57-82c4-eaec5c582fca\",\n \"name\": \"sample-report\",\n \"configuration\": {\n \"status\": [],\n \"timeFormat\": \"dayHourMinuteSecond\",\n \"slaIds\": [],\n \"additionalFields\": [\n \"issuetype\",\n \"summary\",\n \"priority\",\n \"reporter\",\n \"assignee\",\n \"status\"\n ],\n \"startDateFilter\": null,\n \"endDateFilter\": null,\n \"targetDateFilter\": null,\n \"filterType\": \"PROJECT\",\n \"reportType\": \"SUMMARY\",\n \"states\": [],\n \"elapsedFilter\": {},\n \"remainingFilter\": {},\n \"chartInterval\": null,\n \"downloadUrlExpireTime\": 7200000\n },\n \"state\": \"DONE\",\n \"location\": \"https://tts-reports.s3.eu-west-1.amazonaws.com/sample-report.csv\",\n \"downloadUrl\": \"https://sam-tts-test-reports.s3.eu-west-1.amazonaws.com/sample-report.csv\",\n \"reportRequestType\": \"SIMPLE\"\n }\n]"}],"_postman_id":"803af256-3385-47b4-ae8e-5c42a4b43f46"},{"name":"Generate Background Report","id":"16b7bccd-e5cb-4fa3-9f7f-a0e128d7d75d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"https://tts.snapbytesapps.com/api/sla-background-report","description":"Query parameter: downloadUrlExpireTime
Defines the validity duration of the download URL generated by this REST endpoint.
Type: Integer
\nUnit: Milliseconds
\nMinimum: 3600000 (1 hour)
\nMaximum: 43200000 (12 hours)
\n