{"info":{"_postman_id":"c6bb147a-f552-48a6-a3ef-595601e44c98","name":"Time to SLA - Next-Gen SLA API","description":"

Welcome to the Time to SLA(TTS) app's Next-Gen SLA REST API reference. You can use this REST API to further utilize the next-gen SLAs that you have defined in TTS. This page documents the REST resources available within the Next-Gen SLA module of the app, along with the expected HTTP response codes and sample requests.

\n
This API documentation is only applicable for versions later than 10.3.0.
\n

Authentication

The preferred authentication methods for the Calendar REST APIs are OAuth and HTTP basic authentication.

Jira itself uses cookie-based authentication in the browser, so you can call REST from JavaScript on the page and rely on the authentication that the browser has established.

URI Structure

The Time to SLA app uses the URI structure that is appropriate to the structure that Jira presents. The URI in the Next-Gen SLAs REST services is as follows:

https://jira.yourcompany.com/rest/tts-api/1.0/sla-configurations\n

Experimental Methods

Methods marked as experimental may change without prior notice. We are looking for your feedback on these methods.

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This method returns all of the next-gen SLAs that are defined in your system.

Get SLA configuration with provided id.

The body should be in the JSON format that has been explained previously in the documentation.

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\"DATE_FIELD\",\n \"context\": {\n \"fieldId\": \"duedate\",\n \"timeOffset\": {\n \"hours\": 18,\n \"minutes\": 30\n },\n \"type\": \"DATE_FIELD\"\n },\n \"priorityIdList\": []\n },\n {\n \"jql\": \"\",\n \"calendarId\": 1,\n \"goalType\": \"DURATION_FIELD\",\n \"context\": {\n \"fieldId\": \"customfield_10101\",\n \"type\": \"DURATION_FIELD\"\n },\n \"priorityIdList\": [\n \"1\",\n \"2\"\n ]\n },\n {\n \"jql\": \"created < \\\"2021-01-01\\\"\",\n \"calendarId\": 1,\n \"goalType\": \"NEXT_BUSINESS_DAY\",\n \"context\": {\n \"dayCount\": 3,\n \"type\": \"NEXT_BUSINESS_DAY\"\n },\n \"priorityIdList\": [\n \"3\"\n ]\n },\n {\n \"jql\": \"\",\n \"calendarId\": null,\n \"goalType\": \"DATE_TIME_FIELD\",\n \"context\": {\n \"fieldId\": \"customfield_10104\",\n \"type\": \"DATE_TIME_FIELD\"\n },\n \"priorityIdList\": [\n \"5\"\n ]\n },\n {\n \"calendarId\": 1,\n \"goalType\": \"FIXED_DURATION\",\n \"context\": {\n \"duration\": \"8h\",\n \"type\": \"FIXED_DURATION\"\n },\n \"defaultGoal\": true,\n \"enabled\": true\n }\n ],\n \"eventRules\": [\n {\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status\",\n \"fieldValueType\": \"STATUS\",\n \"fieldChangeType\": \"CHANGED_TO\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"1\",\n \"4\"\n ]\n },\n \"eventType\": \"START\"\n },\n {\n \"sourceType\": \"DATE_TIME_FIELD\",\n \"context\": {\n \"type\": \"DATE_TIME_FIELD\",\n \"fieldId\": \"created\"\n },\n \"eventType\": \"START\"\n },\n {\n \"sourceType\": \"FIRST_COMMENT\",\n \"context\": {\n \"type\": \"FIRST_COMMENT\",\n \"visibility\": \"PUBLIC\",\n \"userFilterType\": \"PROJECT_ROLE\",\n \"userFilterValue\": \"10201\"\n },\n \"eventType\": \"STOP\"\n },\n {\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"CUSTOM\",\n \"fieldKey\": \"customfield_10402\",\n \"fieldValueType\": \"SINGLE_OPTION\",\n \"fieldChangeType\": \"SET\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n },\n \"eventType\": \"STOP\"\n },\n {\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"resolution\",\n \"fieldValueType\": \"RESOLUTION\",\n \"fieldChangeType\": \"CHANGED_TO\",\n \"fieldValueCondition\": \"ONE_OF\",\n \"values\": [\n \"10002\",\n \"10001\"\n ]\n },\n \"eventType\": \"STOP\"\n },\n {\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"issuetype\",\n \"fieldValueType\": \"SINGLE_ALL_CHANGED\",\n \"fieldChangeType\": \"CHANGED\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n },\n \"eventType\": \"RESET\",\n \"eventContext\": {\n \"type\": \"ResetEventContext\",\n \"actionOnStoppedSlas\": \"CLEAR_PREVIOUS_CYCLES\"\n }\n },\n {\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"CUSTOM\",\n \"fieldKey\": \"customfield_10402\",\n \"fieldValueType\": \"SINGLE_OPTION\",\n \"fieldChangeType\": \"UNSET\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n },\n \"eventType\": \"RESET\",\n \"eventContext\": {\n \"type\": \"ResetEventContext\",\n \"actionOnStoppedSlas\": \"CLEAR_PREVIOUS_CYCLES\"\n }\n }\n ],\n \"intervalRules\": [\n {\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status\",\n \"fieldValueType\": \"STATUS\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"10004\",\n \"10005\"\n ]\n },\n \"intervalType\": \"PAUSE_ON\"\n },\n {\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"assignee\",\n \"fieldValueType\": \"SINGLE_USER\",\n \"fieldValueCondition\": \"USER_IN_GROUP\",\n \"values\": [\n \"jira-administrators\",\n \"Managers\"\n ]\n },\n \"intervalType\": \"PAUSE_ON\"\n },\n {\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"labels\",\n \"fieldValueType\": \"LABEL\",\n \"fieldValueCondition\": \"CONTAINS_ANY\",\n \"values\": [\n \"pause\",\n \"pause-by-label\"\n ]\n },\n \"intervalType\": \"PAUSE_ON\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/rest/tts-api/1.0/sla-configurations"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"Apache-Coyote/1.1"},{"key":"X-AREQUESTID","value":"821x55192x1"},{"key":"X-ASESSIONID","value":"l3uhvn"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Content-Security-Policy","value":"frame-ancestors 'self'"},{"key":"X-Seraph-LoginReason","value":"OK"},{"key":"X-AUSERNAME","value":"admin"},{"key":"Cache-Control","value":"no-cache, no-store, no-transform"},{"key":"Content-Encoding","value":"gzip"},{"key":"Vary","value":"User-Agent"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 13 Apr 2021 10:41:52 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": 10,\n \"name\": \"Custom SLA\",\n \"calculationMethod\": \"ALL_CYCLES\",\n \"eventRules\": [\n {\n \"id\": 24,\n \"eventType\": \"START\",\n \"eventContext\": null,\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status\",\n \"fieldValueType\": \"STATUS\",\n \"fieldChangeType\": \"CHANGED_TO\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"1\",\n \"4\"\n ]\n }\n },\n {\n \"id\": 25,\n \"eventType\": \"START\",\n \"eventContext\": null,\n \"sourceType\": \"DATE_TIME_FIELD\",\n \"context\": {\n \"type\": \"DATE_TIME_FIELD\",\n \"fieldId\": \"created\"\n }\n },\n {\n \"id\": 26,\n \"eventType\": \"STOP\",\n \"eventContext\": null,\n \"sourceType\": \"FIRST_COMMENT\",\n \"context\": {\n \"type\": \"FIRST_COMMENT\",\n \"visibility\": \"PUBLIC\",\n \"userFilterType\": \"PROJECT_ROLE\",\n \"userFilterValue\": \"10201\"\n }\n },\n {\n \"id\": 27,\n \"eventType\": \"STOP\",\n \"eventContext\": null,\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"CUSTOM\",\n \"fieldKey\": \"customfield_10402\",\n \"fieldValueType\": \"SINGLE_OPTION\",\n \"fieldChangeType\": \"SET\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n },\n {\n \"id\": 28,\n \"eventType\": \"STOP\",\n \"eventContext\": null,\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"resolution\",\n \"fieldValueType\": \"RESOLUTION\",\n \"fieldChangeType\": \"CHANGED_TO\",\n \"fieldValueCondition\": \"ONE_OF\",\n \"values\": [\n \"10002\",\n \"10001\"\n ]\n }\n },\n {\n \"id\": 29,\n \"eventType\": \"RESET\",\n \"eventContext\": {\n \"type\": \"ResetEventContext\",\n \"actionOnStoppedSlas\": \"CLEAR_PREVIOUS_CYCLES\"\n },\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"issuetype\",\n \"fieldValueType\": \"SINGLE_ALL_CHANGED\",\n \"fieldChangeType\": \"CHANGED\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n },\n {\n \"id\": 30,\n \"eventType\": \"RESET\",\n \"eventContext\": {\n \"type\": \"ResetEventContext\",\n \"actionOnStoppedSlas\": \"CLEAR_PREVIOUS_CYCLES\"\n },\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"CUSTOM\",\n \"fieldKey\": \"customfield_10402\",\n \"fieldValueType\": \"SINGLE_OPTION\",\n \"fieldChangeType\": \"UNSET\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n }\n ],\n \"intervalRules\": [\n {\n \"id\": 4,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status\",\n \"fieldValueType\": \"STATUS\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"10004\",\n \"10005\"\n ]\n }\n },\n {\n \"id\": 5,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"assignee\",\n \"fieldValueType\": \"SINGLE_USER\",\n \"fieldValueCondition\": \"USER_IN_GROUP\",\n \"values\": [\n \"jira-administrators\",\n \"Managers\"\n ]\n }\n },\n {\n \"id\": 6,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"labels\",\n \"fieldValueType\": \"LABEL\",\n \"fieldValueCondition\": \"CONTAINS_ANY\",\n \"values\": [\n \"pause\",\n \"pause-by-label\"\n ]\n }\n }\n ],\n \"enabled\": true,\n \"projectIds\": [\n \"10001\"\n ],\n \"workflow\": \"Development Workflow\",\n \"jql\": \"created >= \\\"2020-01-01\\\"\",\n \"criticalThresholdPercentage\": 80,\n \"asynchronousEnabled\": false,\n \"slaKey\": {\n \"id\": 10\n },\n \"goals\": [\n {\n \"id\": 11,\n \"jql\": \"created < \\\"2020-03-01\\\"\",\n \"calendarId\": null,\n \"goalType\": \"DATE_FIELD\",\n \"context\": {\n \"type\": \"DATE_FIELD\",\n \"fieldId\": \"duedate\",\n \"timeOffset\": {\n \"hours\": 18,\n \"minutes\": 30\n }\n },\n \"order\": 1,\n \"defaultGoal\": false,\n \"priorityIdList\": [],\n \"enabled\": null\n },\n {\n \"id\": 12,\n \"jql\": \"\",\n \"calendarId\": 1,\n \"goalType\": \"DURATION_FIELD\",\n \"context\": {\n \"type\": \"DURATION_FIELD\",\n \"fieldId\": \"customfield_10101\"\n },\n \"order\": 2,\n \"defaultGoal\": false,\n \"priorityIdList\": [\n \"1\",\n \"2\"\n ],\n \"enabled\": null\n },\n {\n \"id\": 13,\n \"jql\": \"created < \\\"2021-01-01\\\"\",\n \"calendarId\": 1,\n \"goalType\": \"NEXT_BUSINESS_DAY\",\n \"context\": {\n \"type\": \"NEXT_BUSINESS_DAY\",\n \"dayCount\": 3\n },\n \"order\": 3,\n \"defaultGoal\": false,\n \"priorityIdList\": [\n \"3\"\n ],\n \"enabled\": null\n },\n {\n \"id\": 14,\n \"jql\": \"\",\n \"calendarId\": null,\n \"goalType\": \"DATE_TIME_FIELD\",\n \"context\": {\n \"type\": \"DATE_TIME_FIELD\",\n \"fieldId\": \"customfield_10104\"\n },\n \"order\": 4,\n \"defaultGoal\": false,\n \"priorityIdList\": [\n \"5\"\n ],\n \"enabled\": null\n },\n {\n \"id\": 15,\n \"jql\": null,\n \"calendarId\": 1,\n \"goalType\": \"FIXED_DURATION\",\n \"context\": {\n \"type\": \"FIXED_DURATION\",\n \"duration\": \"8h\"\n },\n \"order\": null,\n \"defaultGoal\": false,\n \"priorityIdList\": null,\n \"enabled\": true\n }\n ]\n}"},{"id":"13d4de56-23d6-48cf-8d3f-f18a7752c209","name":"Creation fails","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"SLA Creation Fails\",\n \"jql\": \"created >= \\\"2020-01-01\\\"\",\n \"criticalThresholdPercentage\": 80,\n \"asynchronousEnabled\": false,\n \"projectIds\": [\n \"10001\"\n ],\n \"calculationMethod\": \"ALL_CYCLES\",\n \"enabled\": true,\n \"goals\": [\n {\n \"jql\": \"created < \\\"2020-03-01\\\"\",\n \"calendarId\": null,\n \"goalType\": \"DATE_FIELD\",\n \"context\": {\n \"fieldId\": \"duedate\",\n \"type\": \"DATE_FIELD\"\n },\n \"priorityIdList\": []\n },\n {\n \"calendarId\": 1,\n \"goalType\": \"FIXED_DURATION\",\n \"context\": {\n \"duration\": \"8d\",\n \"type\": \"FIXED_DURATION\"\n },\n \"defaultGoal\": true,\n \"enabled\": true\n }\n ],\n \"eventRules\": [\n {\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status2\",\n \"fieldValueType\": \"STATUS\",\n \"fieldChangeType\": \"CHANGED_TO\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"1\",\n \"4\"\n ]\n },\n \"eventType\": \"START\"\n },\n {\n \"sourceType\": \"FIRST_COMMENT\",\n \"context\": {\n \"type\": \"FIRST_COMMENT\",\n \"visibility\": \"PUBLIC\",\n \"userFilterType\": \"PROJECT_ROLE\",\n \"userFilterValue\": \"10201\"\n },\n \"eventType\": \"STOP\"\n }\n ],\n \"intervalRules\": [\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/rest/tts-api/1.0/sla-configurations"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"Apache-Coyote/1.1"},{"key":"X-AREQUESTID","value":"838x55231x1"},{"key":"X-ASESSIONID","value":"l3uhvn"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Content-Security-Policy","value":"frame-ancestors 'self'"},{"key":"X-Seraph-LoginReason","value":"OK"},{"key":"X-AUSERNAME","value":"admin"},{"key":"Cache-Control","value":"no-cache, no-store, no-transform"},{"key":"Content-Encoding","value":"gzip"},{"key":"Vary","value":"User-Agent"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 13 Apr 2021 10:58:43 GMT"},{"key":"Connection","value":"close"}],"cookie":[],"responseTime":null,"body":"[\n \"Goal's time offset cannot be empty.\",\n \"You have selected system field for one of your SLA event rules but selected field with ID status2 is not supported system field\"\n]"}],"_postman_id":"9231256f-9025-494d-a3fc-8ba942b0b532"},{"name":"Update SLA Configuration","id":"a86bf69a-2ca7-4e8c-a514-af6d5a87364d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"id\": 10,\n \"name\": \"Custom SLA\",\n \"calculationMethod\": \"ALL_CYCLES\",\n \"eventRules\": [\n {\n \"id\": 24,\n \"eventType\": \"START\",\n \"eventContext\": null,\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status\",\n \"fieldValueType\": \"STATUS\",\n \"fieldChangeType\": \"CHANGED_TO\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"1\",\n \"4\"\n ]\n }\n },\n {\n \"id\": 25,\n \"eventType\": \"START\",\n \"eventContext\": null,\n \"sourceType\": \"DATE_TIME_FIELD\",\n \"context\": {\n \"type\": \"DATE_TIME_FIELD\",\n \"fieldId\": \"created\"\n }\n },\n {\n \"id\": 26,\n \"eventType\": \"STOP\",\n \"eventContext\": null,\n \"sourceType\": \"FIRST_COMMENT\",\n \"context\": {\n \"type\": \"FIRST_COMMENT\",\n \"visibility\": \"PUBLIC\",\n \"userFilterType\": \"PROJECT_ROLE\",\n \"userFilterValue\": \"10201\"\n }\n },\n {\n \"id\": 27,\n \"eventType\": \"STOP\",\n \"eventContext\": null,\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"CUSTOM\",\n \"fieldKey\": \"customfield_10402\",\n \"fieldValueType\": \"SINGLE_OPTION\",\n \"fieldChangeType\": \"SET\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n },\n {\n \"id\": 28,\n \"eventType\": \"STOP\",\n \"eventContext\": null,\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"resolution\",\n \"fieldValueType\": \"RESOLUTION\",\n \"fieldChangeType\": \"CHANGED_TO\",\n \"fieldValueCondition\": \"ONE_OF\",\n \"values\": [\n \"10002\",\n \"10001\"\n ]\n }\n },\n {\n \"id\": 29,\n \"eventType\": \"RESET\",\n \"eventContext\": {\n \"type\": \"ResetEventContext\",\n \"actionOnStoppedSlas\": \"CLEAR_PREVIOUS_CYCLES\"\n },\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"issuetype\",\n \"fieldValueType\": \"SINGLE_ALL_CHANGED\",\n \"fieldChangeType\": \"CHANGED\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n },\n {\n \"id\": 30,\n \"eventType\": \"RESET\",\n \"eventContext\": {\n \"type\": \"ResetEventContext\",\n \"actionOnStoppedSlas\": \"CLEAR_PREVIOUS_CYCLES\"\n },\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"CUSTOM\",\n \"fieldKey\": \"customfield_10402\",\n \"fieldValueType\": \"SINGLE_OPTION\",\n \"fieldChangeType\": \"UNSET\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n }\n ],\n \"intervalRules\": [\n {\n \"id\": 4,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status\",\n \"fieldValueType\": \"STATUS\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"10004\",\n \"10005\"\n ]\n }\n },\n {\n \"id\": 5,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"assignee\",\n \"fieldValueType\": \"SINGLE_USER\",\n \"fieldValueCondition\": \"USER_IN_GROUP\",\n \"values\": [\n \"jira-administrators\",\n \"Managers\"\n ]\n }\n },\n {\n \"id\": 6,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"labels\",\n \"fieldValueType\": \"LABEL\",\n \"fieldValueCondition\": \"CONTAINS_ANY\",\n \"values\": [\n \"pause\",\n \"pause-by-label\"\n ]\n }\n }\n ],\n \"enabled\": true,\n \"projectIds\": [\n \"10001\"\n ],\n \"workflow\": \"Development Workflow\",\n \"jql\": \"created >= \\\"2020-01-01\\\"\",\n \"criticalThresholdPercentage\": 80,\n \"asynchronousEnabled\": false,\n \"slaKey\": {\n \"id\": 10\n },\n \"goals\": [\n {\n \"id\": 11,\n \"jql\": \"created < \\\"2020-03-01\\\"\",\n \"calendarId\": null,\n \"goalType\": \"DATE_FIELD\",\n \"context\": {\n \"type\": \"DATE_FIELD\",\n \"fieldId\": \"duedate\",\n \"timeOffset\": {\n \"hours\": 18,\n \"minutes\": 30\n }\n },\n \"order\": 1,\n \"defaultGoal\": false,\n \"priorityIdList\": [],\n \"enabled\": null\n },\n {\n \"id\": 12,\n \"jql\": \"\",\n \"calendarId\": 1,\n \"goalType\": \"DURATION_FIELD\",\n \"context\": {\n \"type\": \"DURATION_FIELD\",\n \"fieldId\": \"customfield_10101\"\n },\n \"order\": 2,\n \"defaultGoal\": false,\n \"priorityIdList\": [\n \"1\",\n \"2\"\n ],\n \"enabled\": null\n },\n {\n \"id\": 13,\n \"jql\": \"created < \\\"2021-01-01\\\"\",\n \"calendarId\": 1,\n \"goalType\": \"NEXT_BUSINESS_DAY\",\n \"context\": {\n \"type\": \"NEXT_BUSINESS_DAY\",\n \"dayCount\": 3\n },\n \"order\": 3,\n \"defaultGoal\": false,\n \"priorityIdList\": [\n \"3\"\n ],\n \"enabled\": null\n },\n {\n \"id\": 14,\n \"jql\": \"\",\n \"calendarId\": null,\n \"goalType\": \"DATE_TIME_FIELD\",\n \"context\": {\n \"type\": \"DATE_TIME_FIELD\",\n \"fieldId\": \"customfield_10104\"\n },\n \"order\": 4,\n \"defaultGoal\": false,\n \"priorityIdList\": [\n \"5\"\n ],\n \"enabled\": null\n },\n {\n \"id\": 15,\n \"jql\": null,\n \"calendarId\": 1,\n \"goalType\": \"FIXED_DURATION\",\n \"context\": {\n \"type\": \"FIXED_DURATION\",\n \"duration\": \"8h\"\n },\n \"order\": null,\n \"defaultGoal\": false,\n \"priorityIdList\": null,\n \"enabled\": true\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/rest/tts-api/1.0/sla-configurations/:slaId","description":"

The body of this request should be in the JSON format that is explained previously in the documentation. If the id elements are not present in the items in eventRules, intervalRules and goals elements then the previously created elements will be deleted. This will cause SLA information in the issues to be problematic. So if you are updating your SLA, kindly first get the SLA information from the Get SLA Configuration service and apply changes according to the JSON result that the service returns.

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\"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n },\n {\n \"id\": 30,\n \"eventType\": \"RESET\",\n \"eventContext\": {\n \"type\": \"ResetEventContext\",\n \"actionOnStoppedSlas\": \"CLEAR_PREVIOUS_CYCLES\"\n },\n \"sourceType\": \"CHANGE_HISTORY\",\n \"context\": {\n \"type\": \"CHANGE_HISTORY\",\n \"fieldType\": \"CUSTOM\",\n \"fieldKey\": \"customfield_10402\",\n \"fieldValueType\": \"SINGLE_OPTION\",\n \"fieldChangeType\": \"UNSET\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n null\n ]\n }\n }\n ],\n \"intervalRules\": [\n {\n \"id\": 4,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"status\",\n \"fieldValueType\": \"STATUS\",\n \"fieldValueCondition\": \"EQUALS\",\n \"values\": [\n \"10004\",\n \"10005\"\n ]\n }\n },\n {\n \"id\": 5,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"assignee\",\n \"fieldValueType\": \"SINGLE_USER\",\n \"fieldValueCondition\": \"USER_IN_GROUP\",\n \"values\": [\n \"jira-administrators\",\n \"Managers\"\n ]\n }\n },\n {\n \"id\": 6,\n \"intervalType\": \"PAUSE_ON\",\n \"sourceType\": \"FIELD_CONDITION\",\n \"context\": {\n \"type\": \"FIELD_CONDITION\",\n \"fieldType\": \"SYSTEM\",\n \"fieldKey\": \"labels\",\n \"fieldValueType\": \"LABEL\",\n \"fieldValueCondition\": \"CONTAINS_ANY\",\n \"values\": [\n \"pause\",\n \"pause-by-label\"\n ]\n }\n }\n ],\n \"enabled\": true,\n \"projectIds\": [\n \"10001\"\n ],\n \"workflow\": \"Development Workflow\",\n \"jql\": \"created >= \\\"2020-01-01\\\"\",\n \"criticalThresholdPercentage\": 80,\n \"asynchronousEnabled\": false,\n \"slaKey\": {\n \"id\": 10\n },\n \"goals\": [\n {\n \"id\": 11,\n \"jql\": \"created < \\\"2020-03-01\\\"\",\n \"calendarId\": null,\n \"goalType\": \"DATE_FIELD\",\n \"context\": {\n 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Delete the SLA configuration with the provided ID.

Json Format

With Next-Gen SLAs, JSON format has changed a lot. You can find the correct JSON format below.

{\n   \"name\":\"SLA name\",\n   \"jql\":\"SLA's JQL\",\n   \"projectIds\":[\n      \"...\"\n   ],\n   \"workflow\":\"SLA's workflow\",\n   \"criticalThresholdPercentage\":80,\n   \"asynchronousEnabled\":false,\n   \"calculationMethod\":\"ALL_CYCLES\",\n   \"enabled\":true,\n   \"goals\":[\n      \"...\"\n   ],\n   \"eventRules\":[\n      \"...\"\n   ],\n   \"intervalRules\":[\n      \"...\"\n   ]\n}\n

The above JSON shows the generic values that you can provide for SLA creation.

You can fill jql, projectIds, and workflow fields to restrict your SLA to work on some issues or leave them empty to make your SLA applicable to all of your issues within Jira.

asynchronousEnabled field shows if your SLA should work asynchronously. You can find more information about the asynchronous calculation here.

criticalThresholdPercentage indicates when your SLA should enter the critical zone. In the example above when the SLA's elapsed percentage goes above 80% of the SLA's value, it will enter the critical zone.

enabled flag will indicate whether your SLA is enabled or not.

calculationMethod field will indicate which cycle or cycles to consider while calculating SLA durations and can be one of the following: FIRST_CYCLE, LAST_CYCLE, ALL_CYCLES, LARGEST_SPAN.

You should provide start, stop and reset conditions for the SLA in the eventRules field as an array. The contents of this array will be explained in detail in the following section. You should provide pause conditions in the intervalRules field as an array. A more detailed explanation of pause conditions will be provided in the Interval Rules section. SLA goals should be provided in the goals field as an array. The details of this array will be explained in the Goals section

Event Rules

Event rules are where the SLA's start, stop and reset conditions are provided. An example block of such is as follows:

{\n   \"sourceType\":\"CHANGE_HISTORY\",\n   \"context\":{\n      \"type\":\"CHANGE_HISTORY\",\n      \"fieldType\":\"SYSTEM\",\n      \"fieldKey\":\"status\",\n      \"fieldValueType\":\"STATUS\",\n      \"fieldChangeType\":\"CHANGED_TO\",\n      \"fieldValueCondition\":\"EQUALS\",\n      \"values\":[\n         \"1\",\n         \"4\"\n      ]\n   },\n   \"eventType\":\"START\"\n}\n

The provided block is for starting an SLA when an issue enters one of the statuses with ID 1 or 4.

eventType indicates the type and can be one of the following: START, STOP, RESET.

sourceType field indicates where the event rule should check whether the condition is satisfied or not. It can be one of the following: CHANGE_HISTORY, DATE_FIELD, DATE_TIME_FIELD, FIRST_COMMENT.

context is the JSON object where the details of the event rule are provided and its content will differ according to the source type of the event rule.

eventContext should be present if the eventType is RESET.

{\n   \"type\":\"ResetEventContext\",\n   \"actionOnStoppedSlas\":\"CLEAR_PREVIOUS_CYCLES\"\n}\n

type under eventContext should be present and the value for it should be ResetEventContext.

actionOnStoppedSlas determines what this reset option will do on stopped SLAs. Its value can be one of the following: DO_NOTHING, CLEAR_PREVIOUS_CYCLES, RESTART.

CHANGE_HISTORY source

{\n   \"type\":\"CHANGE_HISTORY\",\n   \"fieldType\":\"SYSTEM\",\n   \"fieldKey\":\"status\",\n   \"fieldValueType\":\"STATUS\",\n   \"fieldChangeType\":\"CHANGED_TO\",\n   \"fieldValueCondition\":\"EQUALS\",\n   \"values\":[\n      ...\n   ]\n}\n

type variable should be the same as the event source type and CHANGE_HISTORY.

fieldType indicates whether the field is a system field or a custom field.

fieldKey is the key of the field. If the field is a custom field you should provide its id in the following format: customfield_xxxx. All supported fields in Jira and their key can be reached via the \"Get all supported fields\" REST service in the /sla-configurations-helper folder.

fieldValueType is a predetermined field and this information can be retrieved from the \"Get all supported fields\" REST service in the /sla-configurations-helper folder.

fieldChangeType determines how the rule should check the field value. This field's value can be one of the following: CHANGED, SET, UNSET, CHANGED_TO, CHANGED_FROM. Although these are the values that this field can be assigned to, it can only be the values that the fieldValueType supports. For example, the STATUS field value type only supports CHANGED_TO and CHANGED_FROM field change types. More details can be found later in the /sla-configurations-helper section.

fieldValueCondition indicates the operator that is used while determining if the change fits the rule condition. The applicable values for this is as follows: EMPTY, NOT_EMPTY, EQUALS, NOT_EQUALS, CONSISTS_OF, NOT_CONSISTS_OF, ONE_OF, NOT_ONE_OF, CONTAINS_NONE, CONTAINS_ANY, CONTAINS_ALL, LESS_THAN, MORE_THAN, USER_IN_GROUP, USER_NOT_IN_GROUP, USER_IN_PROJECT_ROLE, USER_NOT_IN_PROJECT_ROLE. Although these are the values that this field can be assigned to, it can only be the values that the fieldValueType supports. More details can be found later in the /sla-configurations-helper section.

values contain the values to check against the change as an array.

DATE_FIELD and DATE_TIME_FIELD source

{\n   \"type\":\"DATE_FIELD\",\n   \"fieldId\":\"customfield_12001\",\n   \"timeOffset\":{\n      \"hours\":18,\n      \"minutes\":30\n   }\n}\n

type variable should be the same as the event source type.

fieldId is the key of the field. If the field is a custom field you should provide its id in the following format: customfield_xxxxx.

timeOffset is a JSON object that you should only provide when the field is Date Field. This field will add the time offset part when getting the field's value from the issue as the field does not contain time information.

FIRST_COMMENT source

{\n   \"type\":\"FIRST_COMMENT\",\n   \"visibility\":\"PUBLIC\",\n   \"userFilterType\":\"PROJECT_ROLE\",\n   \"userFilterValue\":\"10201\"\n}\n

type variable should be the same as the event source type.

visibility indicates whether the comment should be a public or private comment. Applicable values are: PUBLIC or PRIVATE.

userFilterType indicates whether the condition should also check the comment author's group or project role. Applicable values are: ALL, GROUP_FIELD, PROJECT_ROLE.

userFilterValue should be present if the userFilterType provided is something other than ALL and should be the id of the project role or the name of the group.

Interval Rules

Interval rules are where an SLA's pause conditions are defined. An example block of such is as follows:

{\n   \"sourceType\":\"FIELD_CONDITION\",\n   \"context\":{\n      \"type\":\"FIELD_CONDITION\",\n      \"fieldType\":\"SYSTEM\",\n      \"fieldKey\":\"assignee\",\n      \"fieldValueType\":\"SINGLE_USER\",\n      \"fieldValueCondition\":\"USER_IN_GROUP\",\n      \"values\":[\n         \"jira-administrators\",\n         \"Managers\"\n      ]\n   },\n   \"intervalType\":\"PAUSE_ON\"\n}\n

The provided block is for pausing an SLA when the issue's assignee is a user from either the jira-administrators or Managers group.

intervalType determines the interval type and currently, the only applicable value for this field is PAUSE_ON.

sourceType is added for further implementations and currently, its only value is FIELD_CONDITION.

context is the JSON object where the details of the interval rule are provided.

type should be the same as sourceType.

fieldType indicates whether the field is a system field or a custom field.

fieldKey is the key of the field. If the field is a custom field you should provide its id in the following format: customfield_xxxxx. All supported fields in Jira and their key can be reached via the \"Get all supported fields\" REST service in the /sla-configurations-helper folder.

fieldValueType is a predetermined field and this information can be retrieved from the \"Get all supported fields\" REST service in the /sla-configurations-helper folder.

fieldValueCondition indicates the operator that is used while determining if the change fits the interval condition. The applicable values for this is as follows: EMPTY, NOT_EMPTY, EQUALS, NOT_EQUALS, CONSISTS_OF, NOT_CONSISTS_OF, ONE_OF, NOT_ONE_OF, CONTAINS_NONE, CONTAINS_ANY, CONTAINS_ALL, LESS_THAN, MORE_THAN, USER_IN_GROUP, USER_NOT_IN_GROUP, USER_IN_PROJECT_ROLE, USER_NOT_IN_PROJECT_ROLE. Although these are the values that this field can be assigned to, it can only be the values that the fieldValueType supports. More details can be found later in the /sla-configurations-helper section.

values contain the values to check against the change as an array.

Goals

With next-gen SLA, you can define more than one goal for your SLA. These will be ordered according to the order that you have provided the SLA's goals. Example goal definitions are as follows:

[\n   {\n      \"jql\":\"created < \\\"2021-01-01\\\"\",\n      \"calendarId\":1,\n      \"goalType\":\"NEXT_BUSINESS_DAY\",\n      \"context\":{\n         \"dayCount\":3,\n         \"type\":\"NEXT_BUSINESS_DAY\"\n      },\n      \"priorityIdList\":[\n         \"3\"\n      ]\n   },\n   {\n      \"jql\":\"\",\n      \"calendarId\":null,\n      \"goalType\":\"DATE_TIME_FIELD\",\n      \"context\":{\n         \"fieldId\":\"customfield_10104\",\n         \"type\":\"DATE_TIME_FIELD\"\n      },\n      \"priorityIdList\":[\n         \"5\"\n      ]\n   },\n   {\n      \"calendarId\":2,\n      \"goalType\":\"FIXED_DURATION\",\n      \"context\":{\n         \"duration\":\"8h\",\n         \"type\":\"FIXED_DURATION\"\n      },\n      \"defaultGoal\":true,\n      \"enabled\":true\n   }\n]\n

You can find 3 SLA goal definitions above. The order goes from the goal with the next business day to the default goal which is with a fixed duration. It’s important to note that even if the default goal is defined above or in between goals, the default goal would still be ordered last.

defaultGoal indicates whether this goal is the default goal or not. If this is set true the jql and priorityIdList inputs will not be taken into consideration.

enabled indicates whether the default goal is enabled or not. This input is only valid if the goal is the default goal.

If the goal is not the default goal, the goal definition must contain either jql or priorityIdList fields or both.

goalType indicates how this SLA goal will be appointed. Applicable values are: FIXED_DURATION, DURATION_FIELD, DATE_FIELD, DATE_TIME_FIELD, NEXT_BUSINESS_DAY.

context holds the detailed information of the SLA goal and its contents differ according to the goalType

type field in context should be the same as the goalType field.

duration field should be set if the goal is a fixed duration. It should be in the 3d 5h 30m format.

fieldId should be set if the goal is a dynamic duration, date field or date time field. You can get the negotiation date and dynamic duration fields via Get negotiation date fields or Get dynamic duration fields of /sla-configuration-helper.

timeOffset is a JSON object that you should only provide under context when the field is a Date Field. This field will add the time offset part when getting the field's value from the issue as the field does not contain time information.

dayCount should be set if the goal type is the next business day. The minimum value for this field can be 1.

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