{"info":{"_postman_id":"0168b2da-1f6f-4bea-8a05-df43502e3c6c","name":"Reelo POS Integration","description":"

Reelo enables merchants to leverage customer data and analytics to drive incremental revenue. Our next generation customer engagement and business intelligence platform empowers merchants to acquire customers by connecting with their Point-of-Sale (POS) system and to grow their business.

Over 4000 brands across 40 cities trust Reelo to transform their customer experience and engagement. With 20+ POS partner integrations, we work with restaurants, cafes, grocery & departmental stores, supermarkets, salons, spa, apparel, jewelry, and various other stores.

Getting Started

As Reelo’s POS integration partner, you can use our APIs to allow your merchants to collect customer details, manage their loyalty points, redeem rewards, capture orders, take feedback, etc. programmatically by connecting their POS system. Note that the loyalty program will be set up by the merchants on Reelo’s dashboard.

This document shows you how to get set up and start making requests to Reelo API.

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This url is to get all loyalty details about the customer that includes total points of customer, list of redeemable rewards.

customer_key*: String
customer_key is unique branch key provided by POS.
merchant_id*: String
merchant_id is unique branch key generated by Reelo and shared with POS.
customer_mobile*: Number
Valid mobile number without any country code prefixes

Integration configuration- Video Tutorial
Rewards configuration- Video Tutorial
Combo items redemption- Video Tutorial
Rs.discount on entire bill - Video Tutorial
Cashback redemption- Video Tutorial

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SPERY 600ML. \",\n \"coupon_code\": \"63e9e895dfff0143074f3cd0\",\n \"discount_on\": \"item\",\n \"discount_type\": \"percentage\",\n \"min_bill_amount_for_redemption\": \"\",\n \"discount_value\": 100,\n \"special_offer\": false,\n \"extra_fields\": [\n {\n \"name\": \"Points Value\",\n \"value\": 2000\n },\n {\n \"name\": \"Reward Type\",\n \"value\": \"LoyaltyPointTier\"\n }\n ],\n \"products\": [\n {\n \"_id\": \"1019623\",\n \"quantity\": 1\n }\n ]\n },\n {\n \"coupon_name\": \"Get all selected items free (MALAS THADAI SYRUP 750ML. +MORTEIN 2 IN 1 COK.+MOS. SPERY 600ML. +MALAC CHOCLATE SU 750 ML )\",\n \"coupon_code\": \"63e9e895dfff0143074f3cd3\",\n \"discount_on\": \"item\",\n \"discount_type\": \"percentage\",\n \"min_bill_amount_for_redemption\": \"\",\n \"discount_value\": 100,\n \"special_offer\": false,\n \"extra_fields\": [\n {\n \"name\": \"Points Value\",\n \"value\": 3000\n },\n {\n \"name\": \"Reward Type\",\n \"value\": \"LoyaltyPointTier\"\n }\n ],\n \"products\": [\n {\n \"_id\": \"1019620\",\n \"quantity\": 1\n },\n {\n \"_id\": \"1019623\",\n \"quantity\": 1\n },\n {\n \"_id\": \"1019619\",\n \"quantity\": 1\n }\n ]\n },\n {\n \"coupon_name\": \"50₹ off on - MAMYPOKO NB- 28P \",\n \"coupon_code\": \"63e9e894dfff0143074f3cca\",\n \"discount_on\": \"item\",\n \"discount_type\": \"fixed\",\n \"min_bill_amount_for_redemption\": \"\",\n \"discount_value\": 50,\n \"special_offer\": false,\n \"extra_fields\": [\n {\n \"name\": \"Points Value\",\n \"value\": 500\n },\n {\n \"name\": \"Reward Type\",\n \"value\": \"LoyaltyPointTier\"\n }\n ],\n \"products\": [\n {\n \"_id\": \"1019621\",\n \"quantity\": 1\n }\n ]\n },\n {\n \"coupon_name\": \"200₹ off on entire purchase\",\n \"coupon_code\": \"63e9e894dfff0143074f3ccd\",\n \"discount_on\": \"bill\",\n \"discount_type\": \"fixed\",\n \"min_bill_amount_for_redemption\": \"\",\n \"discount_value\": 200,\n \"special_offer\": false,\n \"extra_fields\": [\n {\n \"name\": \"Points Value\",\n \"value\": 1000\n },\n {\n \"name\": \"Reward Type\",\n \"value\": \"LoyaltyPointTier\"\n }\n ]\n },\n {\n \"coupon_name\": \"10% off on entire purchase\",\n \"coupon_code\": \"63e9e895dfff0143074f3cd6\",\n \"discount_on\": \"bill\",\n \"discount_type\": \"percentage\",\n \"discount_value\": 10,\n \"special_offer\": false,\n \"max_discount\": 100,\n \"extra_fields\": [\n {\n \"name\": \"Points Value\",\n \"value\": 5000\n },\n {\n \"name\": \"Reward Type\",\n \"value\": \"LoyaltyPointTier\"\n }\n ]\n },\n {\n \"coupon_name\": \"20% off on rice - basmati brown rice 500gm \",\n \"coupon_code\": \"63e9e895dfff0143074f3cd9\",\n \"discount_on\": \"item\",\n \"discount_type\": \"percentage\",\n \"discount_value\": 20,\n \"special_offer\": false,\n \"max_discount\": 100, //IN Rupees\n \"extra_fields\": [\n {\n \"name\": \"Points Value\",\n \"value\": 6000\n },\n {\n \"name\": \"Reward Type\",\n \"value\": \"LoyaltyPointTier\"\n }\n ],\n \"products\": [\n {\n \"_id\": \"1208190\",\n \"quantity\": 1\n }\n ]\n }\n ]\n }\n}"}],"_postman_id":"cf92216e-90b2-406b-8025-144723203cc4"},{"name":"Authenticate redemption (send_otp)","id":"1802d59e-1b75-48c0-b9d6-b11517ed9a9f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"coupon_code\": \"611e053209183d3a0fed8732\", \n \"customer_key\": \"xxxxxxxxxxxxxxx\",\n \"merchant_id\": \"{{merchant_id}}\",\n \"customer_mobile\": \"{{customer_mobile}}\",\n \"wallet_credits\": \"1200\"\n}"},"url":"{{domain}}/v1/pos/integrations/{{vendor_id}}/points/authenticate","description":"

Send otp to customer to redeem points/rewards. Send otp for earning point if branch requires authentication when earn points.

merchant_id*: String
\n
customer_key*: String
\n
phone*: Number
Phone of customer for which the OTP is being requested.
\n
points*: Number
Mandatory if loyalty type is cashback
\n
coupon_code*: String
Mandatory if loyalty type is tier-based
\n

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customer_key*: String
merchant_id*: String
customer_mobile*: String
coupon_code*: String
otp*: String

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customer_key*: String
merchant_id*: String
customer_mobile*: String
points*: String
otp*: String

\n","urlObject":{"path":["v1","pos","integrations","{{vendor_id}}","redeem","points"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"6f8fa99a-df87-4216-ac2a-c7ee7277bf38"},{"name":"Send bill to Reelo (Capture Bill)","id":"20c8e4d2-baf7-4bad-92ac-4a3e52e0eb04","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"customer_key\": \"xxxxxxxxxxxxxxx\",\n \"merchant_id\": \"179d9f69-a9b6-4d5c-9c3d-d9fe44c51238\",\n \"customer\": {\n \"name\": \"Joel\",\n \"mobile\": \"9908220597\",\n \"dob\": \"\",\n \"anniversary_date\": \"\",\n \"email\": \"\"\n },\n \"transaction\": {\n \"id\": \"2d55ds0s-gddssd-10191393-1019ie-1iaod-101kudj\",\n \"number\": 129,\n \"type\": \"Delivery\",\n \"source\": \"Delivery\",\n \"order_source\": \"Delivery\",\n \"payment_type\": \"Wallet\",\n \"custom_payment_type\": \"Zomato Pay\",\n \"gross_amount\": 400,\n \"net_amount\": 400,\n \"amount\": 1000,\n \"sale_return\": true,\n \"discount\": 50,\n \"payments\": [\n {\n \"payment_type\": \"cash\",\n \"total_amount\": 500\n },\n {\n \"payment_type\": \"card\",\n \"types\": [\n {\n \"name\": \"hdfc\",\n \"amount\": 100\n },\n {\n \"name\": \"axis\",\n \"amount\": 400\n }\n ],\n \"total_amount\": 500\n },\n {\n \"payment_type\": \"credit_note\",\n \"total_amount\": 100\n }\n ],\n \"items\": [\n {\n \"name\": \"item 1\",\n \"id\": \"1\",\n \"rate\": 350,\n \"quantity\": 1,\n \"subtotal\": 60,\n \"category\": \"catigerory 1\"\n }\n ],\n \"order_time\": \"2024-01-04 12:33:55\",\n \"order_from\": \"POS\"\n }\n}"},"url":"https://vquovg46me.execute-api.us-east-1.amazonaws.com/v1/pos/integrations/{{vendor_id}}/bill/customer","description":"

customer_key*: String
merchant_id*: String
\n
customer*: Object
name: String
mobile*: String
Valid 10 digit mobile number starting with 6/7/8/9 along with country code
email: String
dob: String -> Format: DD/MM/YYYY
anniversary_date: String -> Format: DD/MM/YYYY
\n
- transaction:* Object
  id*: String
  Unique id of alpha-numeric characters
  number*: String
  Bill Number
  sale_return: true/false
  reference_bill: {
  id: String
  bill_number: String
  order_time: String
  }
  discount: Number
  type*: String
  Order type -> dine_in/take_away/delivery/others
  source*: String,
  order source -> zomato, swiggy, roomservice, online etc
  payment_type*: String
  Mode of payment-> cash/card/UPI
  order_subtotal*: Number
  amount before discounts and taxes
  gross_amount*: Number
  Item total - amount after all discounts (Reelo as well as external)
  net_amount*: Number
  gross_amount + charges + taxes
  amount*: Number
  Final bill amount collected from the customer
  charges : Array
  any type of charges that you charge your customers (Eg. service charge)
  taxes: Array
  any type of taxes that you charge your customers (Eg. GST)
  items*: Array
  redemption*: Object
  reward_id: String
  id(coupon_code) of a reward that is redeemed. Mandatory for reward redemption
  redeemed_amount: String
  cashback amount that is redeemed. Mandatory for cashback redemption
  For any bill there will only one type of redemption either reward redemption(reward_id) or cashback redemption (redeemed_amount)
  order_time*: String
  order_from*: String
  table_number: String
  number_of_people: String
  POS/own_website/online_order
\n

Definitions:
1. order_subtotal: amount before all discounts, taxes and charges
2. gross_amount : item total - after all discounts (Reelo as well as external)
3. net_amount : gross_amount + charges + taxes
4. amount : net_amount
5. charges (%) : any type of charges that you charge your customers (Eg. service charge)
6. tax (%) : any type of tax that you charge your customers (Eg. GST)

\n","urlObject":{"protocol":"https","path":["v1","pos","integrations","{{vendor_id}}","bill","customer"],"host":["vquovg46me","execute-api","us-east-1","amazonaws","com"],"query":[],"variable":[]}},"response":[{"id":"ac252d41-bad5-46b6-a3e2-0aee1821f9d1","name":"Award points to customer by fetching bill","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"customer_key\": \"xxxxxxxxxxxxxxx\",\n \"merchant_id\": \"{{merchant_id}}\",\n \"customer\": {\n \"name\": \"Smith\",\n \"mobile\": \"999999999\",\n \"dob\": \"\", // format: dd/mm/yyyy\n \"anniversary_date\": \"\", //format: dd/mm/yyyy\n \"email\": \"\"\n },\n \"transaction\": {\n \"id\": \"5732181624545823\",\n \"number\": 573,\n \"type\": \"dine_in\",\n \"source\": \"zomato\",\n \"payment_type\": \"Wallet\",\n \"custom_payment_type\": \"Paytm\",\n \"gross_amount\": 231,\n \"net_amount\": 231,\n \"amount\": 5000,\n \"charges\": [\n {\n \"name\": \"Service charge\",\n \"percentage\": 10,\n \"amount\": 20\n },\n {\n \"name\": \"Delivery charge\",\n \"amount\": 20\n }\n ],\n \"taxes\": [\n {\n \"name\": \"GST\",\n \"percentage\": 10,\n \"amount\": 20\n },\n {\n \"name\": \"VAT\",\n \"amount\": 20\n }\n ],\n \"sale_return\": true, //TBI\n \"payments\": [\n {\n \"payment_type\": \"cash\",\n \"total_amount\": 500\n },\n {\n \"payment_type\": \"card\",\n \"types\": [\n {\n \"name\": \"hdfc\",\n \"amount\": 100\n },\n {\n \"name\": \"axis\",\n \"amount\": 400\n }\n ],\n \"total_amount\": 500\n },\n {\n \"payment_type\": \"credit_note\",\n \"total_amount\": 100\n }\n ],\n \"items\": [\n {\n \"name\": \"Dosa (Small)\",\n \"id\": 3368,\n \"rate\": 60,\n \"quantity\": 2,\n \"subtotal\": 60,\n \"category\": \"SOUPS\",\n \"addon\": []\n },\n {\n \"name\": \"Maysore Idli (very large)\",\n \"id\": 3370,\n \"rate\": 150,\n \"quantity\": 1,\n \"subtotal\": 150,\n \"category\": \"Roti\",\n \"addon\": []\n }\n ],\n \"redemption\": {\n \"reward_id\": \"63e9e71edfff0143074f3910\",\n \"redeemed_amount\": \"40\", // if loyalty type is cashback\n \"redeemed_wallet_credits\": \"1200\"\n },\n \"discount\": 50,\n \"order_time\": \"2021-06-24 20:13:44\",\n \"order_from\": \"POS\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://capture-dev.reelo.io/v1/pos/integrations/d0e08228-e95b-4c51-8697-5f66c8bbd0cb/bill/customer"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\n \"status_code\": 200,\n \"response\": {\n \"message\": \"Bill captured successfully\"\n }\n}"}],"_postman_id":"20c8e4d2-baf7-4bad-92ac-4a3e52e0eb04"},{"name":"Push Menu","id":"bf6b6cd9-18da-44e6-86b0-a81c216b0128","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"customer_key\": \"xxxxxxxxxxxxxxx\",\n \"merchant_id\": \"{{merchant_id}}\", \n \"items\": [\n {\n \"id\": \"1196580000000001\",\n \"name\": \"Chees Sendwiche\",\n \"category_id\": \"1196580000000001\",\n \"category\": \"Bread\",\n \"price\": \"200.0000\"\n },\n {\n \"id\": \"1196580000000002\",\n \"name\": \"Veg Sendwich\",\n \"category_id\": \"1196580000000001\",\n \"category\": \"Bread\",\n \"price\": \"250.0000\"\n },\n {\n \"id\": \"1196580000000003\",\n \"name\": \"Tost Sendwich\",\n \"category_id\": \"1196580000000001\",\n \"category\": \"Bread\",\n \"price\": \"150.0000\"\n },\n {\n \"id\": \"1196580000000004\",\n \"name\": \"Ice Cream\",\n \"category_id\": \"1196580000000002\",\n \"category\": \"Liquid\",\n \"price\": \"50.0000\"\n },\n {\n \"id\": \"1196580000000005\",\n \"name\": \"Mix Juice\",\n \"category_id\": \"1196580000000002\",\n \"category\": \"Liquid\",\n \"price\": \"100.0000\"\n },\n {\n \"id\": \"1196580000000010\",\n \"name\": \"Big Crunch Chicken Cheese Burger\",\n \"category_id\": \"1196580000000001\",\n \"category\": \"Bread\",\n \"price\": \"130.0000\"\n },\n {\n \"id\": \"1196580000000011\",\n \"name\": \"Afghani -Chicken\",\n \"category_id\": \"1196580000000001\",\n \"category\": \"Bread\",\n \"price\": \"100.0000\"\n },\n {\n \"id\": \"1196580000000012\",\n \"name\": \"Test3\",\n \"category_id\": \"1196580000000002\",\n \"category\": \"Liquid\",\n \"price\": \"200.0000\"\n },\n {\n \"id\": \"1196580000000013\",\n \"name\": \"Test4\",\n \"category_id\": \"1196580000000002\",\n \"category\": \"Liquid\",\n \"price\": \"200.0000\"\n },\n {\n \"id\": \"1196580000000014\",\n \"name\": \"Test5\",\n \"category_id\": \"1196580000000003\",\n \"category\": \"Chat\",\n \"price\": \"250.0000\"\n },\n {\n \"id\": \"1196580000000015\",\n \"name\": \"Test6\",\n \"category_id\": \"1196580000000003\",\n \"category\": \"Chat\",\n \"price\": \"300.0000\"\n },\n {\n \"id\": \"1196580000000018\",\n \"name\": \"Test9\",\n \"category_id\": \"\",\n \"category\": \"\",\n \"price\": \"210.0000\"\n },\n {\n \"id\": \"1196580000000019\",\n \"name\": \"Test10\",\n \"category_id\": \"\",\n \"category\": \"\",\n \"price\": 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