The Interakt Track API endpoints allow you to trigger specific data to Interakt. These API endpoints can be used to add users and their events to your Interakt account, which can then be available to build more context when chatting with your customers, and set up personalized and relevant notifications at scale. You can call these APIs as soon as a new user is created on your website or app or even later as you deem fit. There are two APIs available:
\n• User track APIs: to create a new user and insert their traits to your Interakt dashboard and
• Event track APIs: to record any events for that user in your Interakt dashboard
There’s a difference between a ‘trait’ sent to the user endpoint, compared to a ‘trait’ sent to the event endpoint:
• User endpoint: For the same trait, if you send a new value, it’ll replace the current value.
• Event endpoint: Same events sent at different points in time are represented on a timeline and don’t replace each other.
If the rate limit is exceeded, an error will be returned (Status Code: 429 & Error Message: Rate limit exceeded for this resource). You should implement retry logic with exponential backoff to handle such situations effectively. Make sure to monitor your usage and stay within your plan’s limits to avoid disruption of service.
\nRate Limits by Plan
\nGet your API Key from Interakt > Developer Settings
\n","type":"text"},{"key":"Content-Type","value":"application/json","description":"Content type will always be application/json
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\n"}],"body":{"mode":"raw","raw":"{\n \"userId\": \"12035448-36a0-3aa24\", //Optional\n \"fullPhoneNumber\": \"919999999999\", // Optional, Either fullPhoneNumber or phoneNumber + CountryCode is required\n \"phoneNumber\": \"9999999999\",\n \"countryCode\": \"+91\",\n \"event\": \"Product Added To Cart\",\n \"traits\": {\n \"productName\": \"Shoes\",\n \"quantity\": 2,\n \"price\": 500,\n \"currency\": \"INR\"\n }\n}"},"url":"https://api.interakt.ai/v1/public/track/events/","description":"API specific description to be added here
\n","urlObject":{"protocol":"https","path":["v1","public","track","events",""],"host":["api","interakt","ai"],"query":[],"variable":[]}},"response":[{"id":"db7474ec-8e18-42b7-bad2-12417f1f8af4","name":"Successful Response","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"Authorization","value":"BasicSample Payload:
\n{\n “phoneNumber”: “9999999999”,\n \"fullPhoneNumber\": \"919999999999\", // Optional, Either fullPhoneNumber or phoneNumber + CountryCode is required\n “countryCode”: “+91”,\n “traits”: {\n “name”: “Gavin Roberts”,\n “email”: “gavinroberts01@outlook.com”\n },\n \"tags\": [\"new customer\", \"potential lead\"]\n}\n\nuserId - Custom user ID that can be assigned to the customer
\ncountryCode - Country code of the user’s phone (required field)
\nphoneNumber - User’s phone number, make sure it does not contain country code or “0” (zero) in beginning of the number (required field)
\nfullPhoneNumber - User’s full phone number along with country code. This fields is optional. You can pass either fullPhoneNumber OR countryCode + phoneNumber. Both are NOT allowed
\ntraits - key-value flat JSON object that can be used to store customer attributes
\ntags - List of tags to apply to the customer
\nuserId - Custom user ID that can be assigned to the customer
\ncountryCode - Country code of the user’s phone (required field)
\nphoneNumber - User’s phone number, make sure it does not contain country code or “0” (zero) in beginning of the number (required field)
\nfullPhoneNumber - User’s full phone number along with country code. This fields is optional. You can pass either fullPhoneNumber OR countryCode + phoneNumber. Both are NOT allowed
\nevent - Name of the event
\ntraits - key-value flat JSON object that can be used to store event attributes
\nGet your API Key from Settings > Developer Settings
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\n","urlObject":{"protocol":"https","path":["v1","public","apis","users",""],"host":["api","interakt","ai"],"query":[{"key":"offset","value":"0"},{"key":"limit","value":"100"}],"variable":[]}},"response":[{"id":"e5d5321c-06cb-4cc7-b67b-c381d161c07d","name":"Get Users (Bulk)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Basic {{API_KEY}}","type":"text"}],"body":{"mode":"raw","raw":"{\n\"filters\": [{\"trait\":\"created_at_utc\",\"op\":\"gt\",\"val\":\"2021-08-27\"}]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://api.interakt.ai/v1/public/apis/users/?offset=0&limit=100","protocol":"https","host":["api","interakt","ai"],"path":["v1","public","apis","users",""],"query":[{"key":"offset","value":"0"},{"key":"limit","value":"100"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"POST, OPTIONS"},{"key":"Content-Length","value":"4051"},{"key":"Content-Type","value":"application/json"},{"key":"Vary","value":"Cookie, Origin"},{"key":"Server","value":"gunicorn/20.0.4"},{"key":"X-Frame-Options","value":"DENY"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"Date","value":"Mon, 06 Sep 2021 12:30:21 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"result\": true,\n \"message\": \"Customers\",\n \"data\": {\n \"total_customers\": 1,\n \"offset\": 0,\n \"limit\": 100,\n \"has_next_page\": false,\n \"customers\": [\n {\n \"id\": \"a537a43e-49b7-4306-9763-6a97417de0bb\",\n \"created_at_utc\": \"2021-08-27T08:48:02.970000\",\n \"modified_at_utc\": \"2021-08-27T08:48:03.112000\",\n \"phone_number\": \"9999999999\",\n \"country_code\": \"+376\",\n \"user_id\": \"\",\n \"traits\": {\n \"name\": \"John Doe\",\n \"email\": null,\n \"whatsapp_opted_in\": true,\n \"total_orders_count\": 1,\n \"last_order_id\": 3993626378418,\n \"last_order_name\": \"#1025\",\n \"total_spent\": \"7080.00\",\n \"address\": {\n \"address1\": \"abc\",\n \"address2\": \"test\",\n \"city\": \"Pune\",\n \"state\": \"Maharashtra\",\n \"country\": \"India\",\n \"zip_code\": \"411002\"\n },\n \"created_at\": \"2021-08-27T08:47:56\",\n \"currency\": \"INR\",\n \"first_name\": \"John\",\n \"last_name\": \"Doe\"\n },\n \"customer_created_at_source\": \"Shopify\"\n }\n \n ]\n }\n}"}],"_postman_id":"e1e42c51-f9e6-4616-b527-a7a0c16dc899"},{"name":"Get User via Phone Number","id":"ee396013-b1c0-4f1a-9d33-f1bec3a7f496","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings
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\nNote: The phone number must be provided without the country code.
\n","urlObject":{"protocol":"https","path":["v1","public","apis","users","phone_number","9999999999"],"host":["api","interakt","ai"],"query":[],"variable":[]}},"response":[{"id":"8c0b7429-1432-41da-b9c9-7945f2173fcb","name":"Get User via Phone Number","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://api.interakt.ai/v1/public/apis/users/phone_number/9999999999"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Thu, 26 Mar 2026 07:12:31 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"Content-Length","value":"1014"},{"key":"Connection","value":"keep-alive"},{"key":"allow","value":"GET, HEAD, OPTIONS"},{"key":"x-frame-options","value":"DENY"},{"key":"vary","value":"Cookie, Origin"},{"key":"x-content-type-options","value":"nosniff"},{"key":"strict-transport-security","value":"max-age=31536000; includeSubDomains; preload"},{"key":"content-security-policy","value":"frame-src 'self'; frame-ancestors 'self'; object-src 'none';"},{"key":"x-xss-protection","value":"1; mode=block"},{"key":"referrer-policy","value":"strict-origin-when-cross-origin"},{"key":"x-azure-ref","value":"20260326T071229Z-1588df5bf6b6jfp5hC1BOMyf0400000019mg0000000195tw"},{"key":"X-Cache","value":"CONFIG_NOCACHE"},{"key":"Accept-Ranges","value":"bytes"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"result\": true,\n \"message\": \"Customers\",\n \"data\": {\n \"customers\": [\n {\n \"id\": \"67b8656b-eb51-4269-8cf1-c300ab93f32e\",\n \"created_at_utc\": \"2025-07-28T08:08:02+0000\",\n \"modified_at_utc\": \"2026-01-22T07:10:09.275000\",\n \"created_by_user_id\": \"b08e6d64-62fc-415e-b0db-baab6e5b5adb\",\n \"organization_id\": \"60db06e2-490a-4a87-bc93-02b9c13cfcad\",\n \"source_acquired_from\": null,\n \"sources_available_on\": null,\n \"tags\": [\n \"8b2ebbf2-5a4e-454a-8396-c551ce79c5b4\",\n \"51b977a6-aa97-4f23-b40d-8f440134b7cd\"\n ],\n \"phone_number\": \"9999591111\",\n \"country_code\": \"+91\",\n \"channel_type\": \"Whatsapp\",\n \"organization_channel_id\": \"32fec8f3-2ad8-43c4-8199-3723ba519e67\",\n \"channel_meta\": \"{}\",\n \"traits\": {\n \"name\": \"Harsh\",\n \"whatsapp_opted_in\": false,\n \"email\": \"\",\n \"_internal_lead_source\": \"API\",\n \"merchant_location\": \"IN\"\n },\n \"user_id\": null,\n \"customer_created_at_source\": \"CreateUI\",\n \"channel_phone_number\": \"919999591111\",\n \"channel_account_identifier\": \"919999591111\",\n \"instagram_account_identifier\": null,\n \"organization_channel\": \"32fec8f3-2ad8-43c4-8199-3723ba519e67\",\n \"tag_names\": [\n \"sample-tag-2\",\n \"sample-tag-1\"\n ]\n }\n ]\n }\n}"}],"_postman_id":"ee396013-b1c0-4f1a-9d33-f1bec3a7f496"},{"name":"Get User via User ID","id":"8722028f-0af1-49ba-aab9-473f7c299a07","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings
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--header 'Authorization: Basic {{YOUR_API_KEY}}'
--header 'Content-Type: application/json'
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Get your API Key from Interakt > Developer Settings
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\nSupport for different message types (text, templates, media, etc.)
\nTrigger notifications, alerts, and updates in real-time
\nSeamless integration with your backend systems, CRMs, or workflows
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\nAppointment reminders and alerts
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\nMarketing campaigns (via approved templates)
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\nphoneNumber - User’s phone number, make sure it does not contain country code or “0” (zero) in beginning of the number (required field)
\nfullPhoneNumber - User’s full phone number along with country code. This fields is optional. You can pass either fullPhoneNumber OR countryCode + phoneNumber. Both are NOT allowed
\ncallbackData - If you want to store any message level attributes, then you can use the callback_data parameter in the string format to send additional data. This will be returned to you in the corresponding webhooks. We will send an id in response to your API call. This id can be stored for future reference. This id will be referred to when webhooks are returned later. (optional string field with max length 512)
\ntype - Type of message to be sent; Supported Values: Template (required field)
\nTemplate -
\nname - Make sure that the template was created in Interakt. The template name to be used is the code name of the template. You will find the code name on the 'info icon' beside the template name in https://app.interakt.ai/templates/list.OR, if you want to use a template which was created by you in Facebook Business Manager, please click on Sync in https://app.interakt.ai/templates/list and after Sync is completed you will see the template appear in the list. (required field)
\nlanguageCode - Language code should match the language in which you had created the template. you can find all language codes here: https://developers.facebook.com/docs/whatsapp/api/messages/message-templates/ (required field)
\nfileName: applicable when document header is used for the document's file name (optional field)
\nheaderValues - It can hold an array of strings and is used if header type is text & there is a variable in it OR if header type is media(document, image, etc) then used for putting the url for the header's media file (optional field)
\nbodyValues - It can hold an array of strings and is used for value of variables in body text (optional field)
\nbuttonValues - Used in case there are any dynamic URL in the buttons (optional field). It is an object with key as button index in template (starting from 0) and it's value as an array of string for variables in the button. Example: \"buttonValues\" : { \"0\" : [\"12344\"]}If the template has 2 buttons with the first being a contact number, and second being any text with dynamic value - Then the above example would look like \"buttonValues\" : { \"1\" : [\"12344\"]}
Get your API Key from Interakt > Developer Settings
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\"https://interaktprodmediastorage.blob.core.windows.net/mediaprodstoragecontainer/f165c124-586f-4f54-91d7-f385bb8823d1/inbox_agent_to_customer/C5doSM4wKCGW/video-4050515b-57ec-46e3-a5b3-5769adb15cb9-1707728225.mp4?se=2030-07-16T09%3A37%3A29Z&sp=rt&sv=2019-12-12&sr=b&sig=v8gcnJv/TqSChdPGxNeWHk07LeLkfCdaC%2BVHSPnTFSg%3D\"\n ],\n \"bodyValues\": [ // Optional\n \"mj1\"\n ],\n \"buttonValues\": { // Optional\n \n }\n }\n ],\n \"order_details\": [\n {\n \"reference_id\": \"22july25mjwapaytemp111\", //mandatory for each card in carousel\n \"order_items\": [ //mandatory\n {\n \"name\": \"Strawberry Cake\",\n \"quantity\": 1,\n \"amount\": 1,\n \"country_of_origin\": \"India\"\n }\n ],\n \"shipping_addresses\": [ //optional for digital goods, mandatory for physical goods\n {\n \"name\": \"Akhil Kumar\",\n \"phone_number\": \"919000090000\",\n \"address\": \"Bandra Kurla Complex\",\n \"city\": \"Mumbai\",\n \"state\": \"Maharastra\",\n \"in_pin_code\": \"400051\",\n \"house_number\": \"12\",\n \"tower_number\": \"5\",\n \"building_name\": \"One BKC\",\n \"landmark_area\": \"Near BKC Circle\",\n \"country\": \"IN\"\n }\n ],\n \"subtotal\": 1,\n \"discount\": 0,\n \"tax\": 0,\n \"shipping\": 0,\n \"total_amount\": 1,\n \"currency\": \"INR\",\n \"payment_option_expires_in\":{\n \"value\": 15,\n \"unit\": \"minutes\",\n \"expiration_message\": \"\"\n }\n },\n {\n \"reference_id\": \"22july25mjwapaytemp2333\",\n \"order_items\": [\n {\n \"name\": \"Chocolate Cake\",\n \"quantity\": 1,\n \"amount\": 1,\n \"country_of_origin\": \"India\"\n }\n ],\n \"shipping_addresses\": [\n {\n \"name\": \"Akhil Kumar\",\n \"phone_number\": \"919000090000\",\n \"address\": \"Bandra Kurla Complex\",\n \"city\": \"Mumbai\",\n \"state\": \"Maharastra\",\n \"in_pin_code\": \"400051\",\n \"house_number\": \"12\",\n \"tower_number\": \"5\",\n \"building_name\": \"One BKC\",\n \"landmark_area\": \"Near BKC Circle\",\n \"country\": \"IN\"\n }\n ],\n \"subtotal\": 1,\n \"discount\": 0,\n \"tax\": 0,\n \"shipping\": 0,\n \"total_amount\": 1,\n \"currency\": \"INR\",\n \"payment_option_expires_in\":{\n \"value\": 15,\n \"unit\": \"minutes\",\n \"expiration_message\": \"\"\n }\n }\n ]\n\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://api.interakt.ai/v1/public/message/","urlObject":{"protocol":"https","path":["v1","public","message",""],"host":["api","interakt","ai"],"query":[],"variable":[]}},"response":[{"id":"47f81c00-e7d5-4292-a382-d3acac944000","name":"Success Response","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"countryCode\": \"+91\",\n \"phoneNumber\": \"9999999999\",\n \"callbackData\": \"some text here\",\n \"template_category\" :\"utility\",\n \"type\": \"Template\",\n \"template\": {\n \"name\": \"carousel_var\",\n \"languageCode\": \"en\",\n \"bodyValues\": [\n \"mj\"\n ],\n \"carouselCards\": [\n {\n \"headerValues\": [\n \"https://interaktprodmediastorage.blob.core.windows.net/mediaprodstoragecontainer/f165c124-586f-4f54-91d7-f385bb8823d1/inbox_agent_to_customer/C5doSM4wKCGW/video-4050515b-57ec-46e3-a5b3-5769adb15cb9-1707728225.mp4?se=2030-07-16T09%3A37%3A29Z&sp=rt&sv=2019-12-12&sr=b&sig=v8gcnJv/TqSChdPGxNeWHk07LeLkfCdaC%2BVHSPnTFSg%3D\"\n ],\n \"bodyValues\": [ // Optional\n \"mj\"\n ],\n \"buttonValues\": { // Optional\n \n }\n },\n {\n \"headerValues\": [\n \"https://interaktprodmediastorage.blob.core.windows.net/mediaprodstoragecontainer/f165c124-586f-4f54-91d7-f385bb8823d1/inbox_agent_to_customer/C5doSM4wKCGW/video-4050515b-57ec-46e3-a5b3-5769adb15cb9-1707728225.mp4?se=2030-07-16T09%3A37%3A29Z&sp=rt&sv=2019-12-12&sr=b&sig=v8gcnJv/TqSChdPGxNeWHk07LeLkfCdaC%2BVHSPnTFSg%3D\"\n ],\n \"bodyValues\": [ // Optional\n \"mj1\"\n ],\n \"buttonValues\": { // Optional\n \n }\n }\n ],\n \"order_details\": [\n {\n \"reference_id\": \"22july25mjwapaytemp111\", //mandatory for each card in carousel\n \"order_items\": [ //mandatory\n {\n \"name\": \"Strawberry Cake\",\n \"quantity\": 1,\n \"amount\": 1,\n \"country_of_origin\": \"India\"\n }\n ],\n \"shipping_addresses\": [ //optional for digital goods, mandatory for physical goods\n {\n \"name\": \"Akhil Kumar\",\n \"phone_number\": \"919000090000\",\n \"address\": \"Bandra Kurla Complex\",\n \"city\": \"Mumbai\",\n \"state\": \"Maharastra\",\n \"in_pin_code\": \"400051\",\n \"house_number\": \"12\",\n \"tower_number\": \"5\",\n \"building_name\": \"One BKC\",\n \"landmark_area\": \"Near BKC Circle\",\n \"country\": \"IN\"\n }\n ],\n \"subtotal\": 1,\n \"discount\": 0,\n \"tax\": 0,\n \"shipping\": 0,\n \"total_amount\": 1,\n \"currency\": \"INR\",\n \"payment_option_expires_in\":{\n \"value\": 15,\n \"unit\": \"minutes\",\n \"expiration_message\": \"\"\n }\n },\n {\n \"reference_id\": \"22july25mjwapaytemp2333\",\n \"order_items\": [\n {\n \"name\": \"Chocolate Cake\",\n \"quantity\": 1,\n \"amount\": 1,\n \"country_of_origin\": \"India\"\n }\n ],\n \"shipping_addresses\": [\n {\n \"name\": \"Akhil Kumar\",\n \"phone_number\": \"919000090000\",\n \"address\": \"Bandra Kurla Complex\",\n \"city\": \"Mumbai\",\n \"state\": \"Maharastra\",\n \"in_pin_code\": \"400051\",\n \"house_number\": \"12\",\n \"tower_number\": \"5\",\n \"building_name\": \"One BKC\",\n \"landmark_area\": \"Near BKC Circle\",\n \"country\": \"IN\"\n }\n ],\n \"subtotal\": 1,\n \"discount\": 0,\n \"tax\": 0,\n \"shipping\": 0,\n \"total_amount\": 1,\n \"currency\": \"INR\",\n \"payment_option_expires_in\":{\n \"value\": 15,\n \"unit\": \"minutes\",\n \"expiration_message\": \"\"\n }\n }\n ]\n\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://api.interakt.ai/v1/public/message/"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"result\": true,\n \"message\": \"Message created successfully\",\n \"id\": \"8d620ba1-640f-42ee-a8dd-15363422144b\"\n}"}],"_postman_id":"785cd015-cdb3-45f7-82a0-51a112b5351b"},{"name":"Send-Template-Order Status","id":"59531287-1604-4a3b-8668-63f8afbf4ce7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings
\n","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"countryCode\": \"+91\",\n \"phoneNumber\": \"9999999999\",\n \"callbackData\": \"\",\n \"template_category\" :\"utility\",\n \"type\": \"Template\",\n \"template\": {\n \"name\": \"payment_confirmation_whatsapp_pay\",\n \"languageCode\": \"en\",\n \"bodyValues\": [\n \"200\"\n ],\n \"order_status\": { \n \"reference_id\": \"22july25mjwapaytemp1\",\n \"order\": {\n \"status\": \"canceled\",\n \"description\": \"Order failed\"\n }\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://api.interakt.ai/v1/public/message/","urlObject":{"protocol":"https","path":["v1","public","message",""],"host":["api","interakt","ai"],"query":[],"variable":[]}},"response":[{"id":"d134d199-4f9e-46de-83bd-2c8e86368a24","name":"Success Response","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"countryCode\": \"+91\",\n \"phoneNumber\": \"9999999999\",\n \"callbackData\": \"\",\n \"template_category\" :\"utility\",\n \"type\": \"Template\",\n \"template\": {\n \"name\": \"payment_confirmation_whatsapp_pay\",\n \"languageCode\": \"en\",\n \"bodyValues\": [\n \"200\"\n ],\n \"order_status\": { \n \"reference_id\": \"22july25mjwapaytemp1\",\n \"order\": {\n \"status\": \"canceled\",\n \"description\": \"Order failed\"\n }\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://api.interakt.ai/v1/public/message/"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"result\": true,\n \"message\": \"Message created successfully\",\n \"id\": \"8d620ba1-640f-42ee-a8dd-15363422144b\"\n}"}],"_postman_id":"59531287-1604-4a3b-8668-63f8afbf4ce7"},{"name":"Send-Template-Order Details Single Image","id":"685d16d9-af68-454a-bb6e-ec1741b5a32e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings
\n","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"countryCode\": \"+91\",\n \"phoneNumber\": \"9999999999\",\n \"callbackData\": \"\",\n \"type\": \"Template\",\n \"template\": {\n \"name\": \"single_image\",\n \"languageCode\": \"en\",\n \"headerValues\": [\"https://interaktprodmediastorage.blob.core.windows.net/mediaprodstoragecontainer/f165c124-586f-4f54-91d7-f385bb8823d1/message_template_media/FRFgbXB5tIIA/fruit-8773085_1920.jpg?se=2029-11-15T06%3A09%3A43Z&sp=rt&sv=2019-12-12&sr=b&sig=QLtLic8dVDo%2B1jVQTq5kjZWEZAtUCoz4RntWZ2u4Bog%3D\"],\n \"bodyValues\": [\n \"mj\"\n ],\n \"order_details\": [\n {\n \"reference_id\": \"22july25mjwapaytemp1\", //mandatory \n \"order_items\": [ //mandatory \n {\n \"name\": \"Strawberry Cake\",\n \"quantity\": 1,\n \"amount\": 1,\n \"country_of_origin\": \"India\"\n }\n ],\n \"shipping_addresses\": [ //optional for digital goods, mandatory for physical goods\n {\n \"name\": \"Akhil Kumar\",\n \"phone_number\": \"919000090000\",\n \"address\": \"Bandra Kurla Complex\",\n \"city\": \"Mumbai\",\n \"state\": \"Maharastra\",\n \"in_pin_code\": \"400051\",\n \"house_number\": \"12\",\n \"tower_number\": \"5\",\n \"building_name\": \"One BKC\",\n \"landmark_area\": \"Near BKC Circle\",\n \"country\": \"IN\"\n }\n ],\n \"subtotal\": 1,\n \"discount\": 0,\n \"tax\": 0,\n \"shipping\": 0,\n \"total_amount\": 1,\n \"currency\": \"INR\",\n \"payment_option_expires_in\":{ \n \"value\": 15,\n \"unit\": \"minutes\",\n \"expiration_message\": \"\"\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://api.interakt.ai/v1/public/message/","urlObject":{"protocol":"https","path":["v1","public","message",""],"host":["api","interakt","ai"],"query":[],"variable":[]}},"response":[{"id":"d59e2c4c-6489-4511-bbf0-5037ae68d55c","name":"Success Response","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"countryCode\": \"+91\",\n \"phoneNumber\": \"9999999999\",\n \"callbackData\": \"\",\n \"type\": \"Template\",\n \"template\": {\n \"name\": \"single_image\",\n \"languageCode\": \"en\",\n \"headerValues\": [\"https://interaktprodmediastorage.blob.core.windows.net/mediaprodstoragecontainer/f165c124-586f-4f54-91d7-f385bb8823d1/message_template_media/FRFgbXB5tIIA/fruit-8773085_1920.jpg?se=2029-11-15T06%3A09%3A43Z&sp=rt&sv=2019-12-12&sr=b&sig=QLtLic8dVDo%2B1jVQTq5kjZWEZAtUCoz4RntWZ2u4Bog%3D\"],\n \"bodyValues\": [\n \"mj\"\n ],\n \"order_details\": [\n {\n \"reference_id\": \"22july25mjwapaytemp1\", //mandatory \n \"order_items\": [ //mandatory \n {\n \"name\": \"Strawberry Cake\",\n \"quantity\": 1,\n \"amount\": 1,\n \"country_of_origin\": \"India\"\n }\n ],\n \"shipping_addresses\": [ //optional for digital goods, mandatory for physical goods\n {\n \"name\": \"Akhil Kumar\",\n \"phone_number\": \"919000090000\",\n \"address\": \"Bandra Kurla Complex\",\n \"city\": \"Mumbai\",\n \"state\": \"Maharastra\",\n \"in_pin_code\": \"400051\",\n \"house_number\": \"12\",\n \"tower_number\": \"5\",\n \"building_name\": \"One BKC\",\n \"landmark_area\": \"Near BKC Circle\",\n \"country\": \"IN\"\n }\n ],\n \"subtotal\": 1,\n \"discount\": 0,\n \"tax\": 0,\n \"shipping\": 0,\n \"total_amount\": 1,\n \"currency\": \"INR\",\n \"payment_option_expires_in\":{ \n \"value\": 15,\n \"unit\": \"minutes\",\n \"expiration_message\": \"\"\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://api.interakt.ai/v1/public/message/"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"result\": true,\n \"message\": \"Message created successfully\",\n \"id\": \"8d620ba1-640f-42ee-a8dd-15363422144b\"\n}"}],"_postman_id":"685d16d9-af68-454a-bb6e-ec1741b5a32e"}],"id":"050f7bef-d145-447a-a615-250ee8dfceae","description":"API keys description:
\ncountryCode - Country code of the user’s phone (required field)
\nphoneNumber - User’s phone number, make sure it does not contain country code or “0” (zero) in beginning of the number (required field)
\nfullPhoneNumber - User’s full phone number along with country code. This fields is optional. You can pass either fullPhoneNumber OR countryCode + phoneNumber. Both are NOT allowed
\ncallbackData - If you want to store any message level attributes, then you can use the callback_data parameter in the string format to send additional data. This will be returned to you in the corresponding webhooks. We will send an id in response to your API call. This id can be stored for future reference. This id will be referred to when webhooks are returned later. (optional string field with max length 512)
\ntype - Type of message to be sent; Supported Values: Template (required field)
\ntemplate -
\nname - Make sure that the template was created in Interakt. The template name to be used is the code name of the template. You will find the code name on the 'info icon' beside the template name in https://app.interakt.ai/templates/list.OR, if you want to use a template which was created by you in Facebook Business Manager, please click on Sync in https://app.interakt.ai/templates/list and after Sync is completed you will see the template appear in the list. (required field)
\nlanguageCode - Language code should match the language in which you had created the template. you can find all language codes here: https://developers.facebook.com/docs/whatsapp/api/messages/message-templates/ (required field)
\ntemplate_category (optional): If template_category is set to utility, the message will be sent only if the current category of the template is Utility. If the template’s current category is not Utility, the API request will fail and return an error response indicating a template category mismatch.
\nNote - This is useful to ensure that template recategorisation by Meta doesn't cause unintended issues. Meta often recategorises Utility templates to Marketing. Charges for Marketing templates are 5x-6x of Utility & the delivery rate is generally 50%-70%.
\nfileName: applicable when document header is used for the document's file name (optional field)
\nheaderValues - It can hold an array of strings and is used if header type is text & there is a variable in it OR if header type is media(document, image, etc) then used for putting the url for the header's media file (optional field)
\nbodyValues - It can hold an array of strings and is used for value of variables in body text (optional field)
\nbuttonValues - Used in case there are any dynamic URL in the buttons (optional field). It is an object with key as button index in template (starting from 0) and it's value as an array of string for variables in the button. Example: \"buttonValues\" : { \"0\" : [\"12344\"]}If the template has 2 buttons with the first being a contact number, and second being any text with dynamic value - Then the above example would look like \"buttonValues\" : { \"1\" : [\"12344\"]}
carouselCards - Used in case you want to send a carousel template message. when crafting the API request for each card, the structure for \"carouselCards\" attribute (headerValues, bodyValues, buttonValues) remains as it is as mentioned earlier in their respective API keys description. Example request here
\nGet your API Key from Settings > Developer Settings
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\nAutomatic fallback logic based on WhatsApp delivery status (e.g., failed, undelivered)
\nCustom SMS message templates mapped to each WhatsApp message
\nReal-time delivery status tracking for both WhatsApp and fallback SMS
\nWebhook support for fallback success/failure events
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● Replace the placeholders in the cURL command with actual values as needed.
\n● Ensure proper error handling in your code to handle potential error responses.
\n● Make sure to handle the authentication credentials securely
\nResponse Status Codes:
200 OK : The request was successful.
401 Unauthorized : Authentication failed.
400 Bad Request : The request is malformed or missing required parameters.
500 Internal Server Error : An unexpected error occurred on the server.
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\nUnlock the potential of intelligent message routing and assignment with the Interakt Chat Assignment API, and revolutionize the way you engage with your audience.
\n","_postman_id":"27c906f9-f201-454a-b285-7ba71c42b374"}],"id":"d2d4775c-28f6-47c4-b13b-846422831ce3","description":"Interakt’s WhatsApp API empowers businesses to communicate with customers over the world’s most popular messaging app using verified, template-based messages. The API supports end-to-end workflows including template creation and management, user and event creation, and triggering transactional or marketing messages through API-driven campaigns. Designed for scale, it enables you to manage conversations, track message delivery and engagement, and automate customer interactions securely and reliably.
\n","_postman_id":"d2d4775c-28f6-47c4-b13b-846422831ce3"},{"name":"RCS","item":[{"name":"RCS Standalone","item":[{"name":"Text Message","id":"313cb461-7adf-416e-a24a-dc5f44108338","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings
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\nGet your API Key from Settings > Developer Settings
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\n","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"countryCode\": \"+91\",\n \"phoneNumber\": \"9999999999\",\n \"template\": {\n \"name\": \"rcsjun25\",\n \"languageCode\": \"en\",\n \"bodyValues\": [\n \"Hi there\"\n ]\n },\n \"type\": \"Template\"\n}"},"url":"https://api.interakt.ai/v1/public/rcs/message/","description":"This API is used to send a message from the Assistant to a particular user.
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\n","_postman_id":"29eb3478-a0f6-4009-af91-4fd6e2fc517a"},{"name":"RCS to SMS Fallback","item":[{"name":"RCS With SMS Fallback","id":"a44f15f2-61c0-4158-9366-bf5dbf023550","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Basic {{YOUR_API_KEY}}","description":"Get your API Key from Settings > Developer Settings
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\nGet your API Key from Settings > Developer Settings
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\n","_postman_id":"9ea880c8-1cab-46fb-9d13-86db0d67a7c7"},{"name":"Callbacks/Webhooks","item":[],"id":"def05a25-4a0c-4c55-8174-75d38a38c750","description":"This section defines the events and responses received from user to assistant. JBM will postevents and responses to assistants at the webhook provided by the assistant.
\nWebhook for user events, user messages, user actions and user capabilities callback.
\nSample payload for all user messages and Clicks event payload:
\na. User messages includes suggested action, suggested response and any p2a message
\nb. Sample USER_MESSAGE:
\n{\n\"userPhoneNumber\": \"+9193218*****\",\n\"botId\": \"6544c5b408febf98e5fc5ec4\",\n\"entityType\": \"USER_MESSAGE\",\n\"entity\": {\n\"messageId\": \"MxTcYxYyXrTKS=o46jMjDJPQ\",\n\"sendTime\": \"2023-11-10T14:40:50.263298Z\",\n\"text\": \"\",\n\"userFile\": null,\n\"location\": null,\n\"suggestionResponse\": {\n\"postBack\": {\n\"data\": \"SR1L1C1\"\n},\n\"plainText\": \"\",\n\"type\": \"REPLY\"\n}\n}\n}\n\nc. Sample P2A response:
\n{\n\"userPhoneNumber\": \"+9193218*****\",\n\"botId\": \"6544c5b408febf98e5fc5ec4\",\n\"entityType\": \"USER_MESSAGE\",\n\"entity\": {\n\"messageId\": \"MxhVHQKZTxRkewsJQbKLsw9Q\",\n\"sendTime\": \"2023-11-10T14:38:38.105815Z\",\n\"text\": \"Hi\",\n\"userFile\": null,\n\"location\": null,\n\"suggestionResponse\": null\n}\n}\n\nApart from the above, JBM will be sending back REVOKE_SUCCESS and FAILURE which are called server events.
\nd. Sample server- event:
\n{\n\"userPhoneNumber\": \"+9172004*****\",\n\"botId\": \"663a128464ee1034bb02ed7b\",\n\"entityType\": \"SERVER_EVENT\",\n\"entity\": {\n\"eventType\": \"TTL_EXPIRATION_REVOKED\",\n\"messageId\": \"77573603-2d32-481b-9442-c1ae5eace4a9\",\n\"sendTime\": \"2024-07-26T06:03:13.654Z\",\n\"phoneNumber\": \"+9172004*****\",\n\"eventId\": \"MxJ079=XIMR725MdGiofzEvA\"\n}\n}\n\ne. Sample USER_EVENT:
\n{\n\"userPhoneNumber\": \"+9198898*****\",\n\"botId\": \"651e8ec13800f6c7dee587c4\",\n\"entityType\": \"USER_EVENT\",\n\"entity\": {\n\"eventType\": \"MESSAGE_READ\",\n\"messageId\": \"ec ca1e-3293-49f9-896e-bbfaa3b13782\",\n\"sendTime\": \"2023-10-09T10:20:20.849997Z\",\n\"senderPhoneNumber\": \"+9198898*****\",\n\"eventId\": \"MxGP3uTVItTTmmTug5n9CBsw\"\n}\n}\n\nInterakt’s RCS API enables businesses to send rich, interactive messages to Android users with support for media, buttons, and branding. Use it to deliver engaging experiences through Google’s next-gen messaging channel with real-time delivery tracking.
\n","_postman_id":"d11b4503-7a2f-46fb-b9ef-434424d5a8ad"}]}