{"info":{"_postman_id":"7d0398be-b8c6-4e1d-b7e2-e1ebf5f4cc63","name":"VAC Dialer API V1.10","description":"

This guide provides instructions for integrating a 3rd Party Application with a VAC Dialer or Customer Care system. The integration involves using various APIs provided by the VAC Team to enable seamless communication and data exchange.

The Operations:

dial - Manual Dial
BTxer - Blind Transfer
ATxer - Attended Transfer
Grab - Grab the Customer
Leave2Way - Leave 3 Way Call
HangupTxer - Disconnect the 3rd Line Call
Hangup Both - Disconnect the Conference Call
logRequest - getting Call log of the number
addLead - Auto Dial add number from webforms.

Integration Steps:

Obtain the API endpoints and parameters from both the VAC Team
Ensure that the parameters are correctly passed in the API calls for seamless integration.
Test the integration thoroughly to verify functionality and data exchange between the applications.
Monitor and troubleshoot any issues that may arise during integration to ensure smooth operation.

By following these steps, you can successfully integrate your 3rd Party Application with the VAC Dialer/Customer Care system, enabling enhanced communication capabilities and streamlined call management.

VAC DIaler Web Hooks:

Operations:

Call Popup Webhook
Call Starting Event Webhook
Call Ending Event Webhook

1. Call Popup Webhook:

a. API Provided: 3rd Party Application will provide the API endpoint.
b. Method: GET or POST
c. Params
i. `phone_number`: Customer's phone number (can be named differently as per API)
ii. Example URL: Any URL provided by the 3rd Party API

2. Call Start Event Webhook:

a. API Provided: 3rd Party Application will provide the API endpoint.
b. Method: GET or POST
c. Params:
i. `phone_number`: Customer's phone number
ii. `agent`: Agent ID
iii. `start_time`: Timestamp of call start
iv. `campaign_name`: Name of the campaign
v. Additional params as required by the 3rd Party Application
d. Example URL: Any URL provided by the 3rd Party API.

3. Call End Event Webhook:

a. API Provided: 3rd Party Application will provide the API endpoint.
b. Method: GET or POST
c. Params:
i. `phone_number`: Customer's phone number
ii. `agent`: Agent ID
iii. `start_time`: Timestamp of call start
iv. `campaign_name`: Name of the campaign
v. `duration`: Duration of the call
vi. `status`: Call status (e.g., completed, missed)
vii. `recording_url`: URL of the call recording
viii. Additional params as required by the 3rd Party Application
d. Example URL: Any URL provided by the 3rd Party API.

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