Documentación oficial de la API de EasyHermes para la gestión de la comunicación a través del canal oficial de WhatsApp. A través de nuestros endpoints, podrá conectar sus sistemas y aplicaciones con la API Oficial de WhatsApp Business para gestionar mensajería a escala, desarrollar flujos conversacionales inteligentes e integrar sus propias lógicas de negocio. easyhermes.com.ec.
\nPara utilizar esta API, necesitará lo siguiente:
\nCuenta de Meta Business y Número Activo: Una cuenta verificada en el Portafolio empresarial de Meta, donde debe estar registrado y aprobado el número de teléfono que se utilizará para el envío de mensajes a través de la API Oficial de WhatsApp Business.
\nCuenta en EasyHermes: Registrarse y mantener una cuenta activa en la plataforma de EasyHermes.
\nToken de Acceso: Generar y obtener su token de acceso único desde su panel de control en EasyHermes. Este token se utilizará para autenticar todas sus solicitudes.
Este endpoint se utiliza para enviar un mensaje de texto simple (formato libre) dentro de la ventana de 24 horas de atención al cliente.
\nContexto de Uso (Regla de las 24 horas):
\nEste tipo de mensaje, conocido como Mensaje de Sesión, solo puede ser enviado como respuesta a una interacción iniciada por el usuario. La \"ventana de sesión\" de 24 horas comienza en el momento en que un usuario te envía un mensaje.
\nDentro de las 24 horas: Puedes enviar mensajes de sesión como este, con contenido dinámico y sin necesidad de aprobación previa.
\nFuera de las 24 horas: Para iniciar una conversación o contactar a un usuario después de que la ventana de sesión ha cerrado, es obligatorio usar un Mensaje de Plantilla.
\nCategoría: Este tipo de mensaje corresponde a la categoría Servicio (Service).
\nCosto (Ecuador): Bajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), los mensajes de esta categoría son gratuitos cuando se envían dentro de la ventana de 24 horas.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"86e049b3-abd7-4244-8d3e-2f88252ebc70","name":"Enviar Texto Simple","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"message\": \"Este es un mensaje de prueba genérico.\"\n \"header\": \"ENCABEZADO DE EJEMPLO\",\n \"footer\": \"Pie de página informativo\",\n \"buttons\": [\n {\n \"id\": \"boton_opcion_1\",\n \"title\": \"Aceptar\"\n },\n {\n \"id\": \"boton_opcion_2\",\n \"title\": \"Cancelar\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Wed, 13 Aug 2025 04:11:53 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"58"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=nHPLyVZyqweMb4S2fElgzAohCLAiNdSWu2jaVUeWMA0IUnZF09Xbd%2Bd6C4WaLDGUqJ%2FPWpeFEJnodeg7RP49lYeD77FyOnB0b88PmoxTKVhc\"}]}"},{"key":"CF-RAY","value":"96e55eed7af71216-IAD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSOTRDODdDQzgzMzA0ODdFNUIwQg==\"\n }\n ],\n \"chat\": {\n \"id\": 195023,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSOTRDODdDQzgzMzA0ODdFNUIwQg==\",\n \"contact_id\": 6,\n \"user_id\": null,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"text\\\",\\\"text\\\":{\\\"body\\\":\\\"Este es un mensaje de prueba genérico.\\\"}}\",\n \"media_id\": null,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-12 23:11:53\",\n \"quote\": null,\n \"contact\": {\n \"id\": 6,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"José\",\n \"last_name\": \"Zambrano\",\n \"phone\": \"+593976543210\",\n \"email\": \"jose.z@dominio-ejemplo.net\",\n \"latest_chat_created_at\": \"2025-08-12 23:11:53\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Avenida de Ejemplo 789\\\",\\\"city\\\":\\\"Ambato\\\",\\\"state\\\":\\\"Tungurahua\\\",\\\"zip\\\":\\\"180101\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 30,\n \"is_favorite\": 0,\n \"has_unread_chats\": 1,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-13 04:11:53\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-12 16:38:37\",\n \"full_name\": \"José Zambrano\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": null,\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"ff9a55a3-f23a-4f9f-9266-54118f4aa9e4"},{"name":"Enviar con Botones","id":"1f7fe008-dc1c-4b96-93ca-55d6f9a2b9fe","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"message\": \"Este es un mensaje de prueba genérico.\",\n \"header\": \"ENCABEZADO DE EJEMPLO\",\n \"footer\": \"Pie de página informativo\",\n \"buttons\": [\n {\n \"id\": \"boton_opcion_1\",\n \"title\": \"Aceptar\"\n },\n {\n \"id\": \"boton_opcion_2\",\n \"title\": \"Cancelar\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send","description":"Este endpoint se utiliza para enviar un mensaje interactivo con botones de respuesta rápida dentro de la ventana de 24 horas de atención al cliente.
\nContexto de Uso (Regla de las 24 horas):
\nEste tipo de mensaje, conocido como Mensaje de Sesión, solo puede ser enviado como respuesta a una interacción iniciada por el usuario. La \"ventana de sesión\" de 24 horas comienza en el momento en que un usuario te envía un mensaje.
\nDentro de las 24 horas: Puedes enviar mensajes de sesión como este, con contenido dinámico y sin necesidad de aprobación previa.
\nFuera de las 24 horas: Para iniciar una conversación o contactar a un usuario después de que la ventana de sesión ha cerrado, es obligatorio usar un Mensaje de Plantilla.
\nCategoría: Según la clasificación de Meta, este tipo de mensaje corresponde a la categoría Servicio (Service).
\nCosto (Ecuador): Bajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), los mensajes de esta categoría son gratuitos cuando se envían dentro de la ventana de 24 horas.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"d8a4ab04-b390-49e1-b90a-642ea711c145","name":"Enviar con Botones","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"message\": \"Este es un mensaje de prueba genérico.\",\n \"header\": \"ENCABEZADO DE EJEMPLO\",\n \"footer\": \"Pie de página informativo\",\n \"buttons\": [\n {\n \"id\": \"boton_opcion_1\",\n \"title\": \"Aceptar\"\n },\n {\n \"id\": \"boton_opcion_2\",\n \"title\": \"Cancelar\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Wed, 13 Aug 2025 04:12:20 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"57"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=rWk1AZHZ950HziYMUEWXBl%2FAF0dD4AV1LwE%2FwUvxUE7Qu%2BdPvJ0F66QUhCk4tUE8MEr704B2o5e3X593XSaVDs9RxedLv0pVsV90TnZfKnuV\"}]}"},{"key":"CF-RAY","value":"96e55f9c2a481216-IAD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSOTRDODdDQzgzMzA0ODdFNUIwQg==\"\n }\n ],\n \"chat\": {\n \"id\": 195025,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSOTRDODdDQzgzMzA0ODdFNUIwQg==\",\n \"contact_id\": 8,\n \"user_id\": null,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"text\\\",\\\"text\\\":{\\\"body\\\":\\\"Este es un mensaje de prueba final.\\\"}}\",\n \"media_id\": null,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-12 23:12:19\",\n \"quote\": null,\n \"contact\": {\n \"id\": 8,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"Ana\",\n \"last_name\": \"Vera\",\n \"phone\": \"+593976543210\",\n \"email\": \"ana.v@dominio-ejemplo.com\",\n \"latest_chat_created_at\": \"2025-08-12 23:12:19\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Calle Genérica 123\\\",\\\"city\\\":\\\"Quito\\\",\\\"state\\\":\\\"Pichincha\\\",\\\"zip\\\":\\\"170101\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 32,\n \"is_favorite\": 0,\n \"has_unread_chats\": 1,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-13 04:12:19\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-12 23:11:53\",\n \"full_name\": \"Ana Vera\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": null,\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"1f7fe008-dc1c-4b96-93ca-55d6f9a2b9fe"},{"name":"Enviar Lista","id":"b4feaa80-7b92-4572-be30-7d0b06761406","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",,\n \"message\": \"Hola, por favor elige una opción de nuestro menú de ayuda para poder asistirte.\",\n \"header\": \"Centro de Soporte\",\n \"footer\": \"Selecciona una opción\",\n \"action\": {\n \"button\": \"Ver Opciones\",\n \"sections\": [\n {\n \"title\": \"Consultas Generales\",\n \"rows\": [\n {\n \"id\": \"consulta_precios\",\n \"title\": \"Ver Precios\",\n \"description\": \"Información sobre nuestros planes.\"\n },\n {\n \"id\": \"hablar_agente\",\n \"title\": \"Hablar con un agente\",\n \"description\": \"Te conectaremos con un especialista.\"\n }\n ]\n },\n {\n \"title\": \"Soporte Técnico\",\n \"rows\": [\n {\n \"id\": \"reportar_problema\",\n \"title\": \"Reportar un Problema\"\n }\n ]\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send","description":"Este endpoint se utiliza para enviar un mensaje interactivo de tipo lista dentro de la ventana de 24 horas de atención al cliente.
\nContexto de Uso (Regla de las 24 horas):
\nEste tipo de mensaje, conocido como Mensaje de Sesión, solo puede ser enviado como respuesta a una interacción iniciada por el usuario. La \"ventana de sesión\" de 24 horas comienza en el momento en que un usuario te envía un mensaje.
\nDentro de las 24 horas: Puedes enviar mensajes de sesión como este, con contenido dinámico y sin necesidad de aprobación previa.
\nFuera de las 24 horas: Para iniciar una conversación o contactar a un usuario después de que la ventana de sesión ha cerrado, es obligatorio usar un Mensaje de Plantilla.
\nCategoría: Este tipo de mensaje corresponde a la categoría Servicio (Service).
\nCosto (Ecuador): Bajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), los mensajes de esta categoría son gratuitos cuando se envían dentro de la ventana de 24 horas.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"5dda754e-ba53-43de-84f3-407afddd6a2f","name":"Enviar Lista","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"message\": \"Hola, por favor elige una opción de nuestro menú de ayuda para poder asistirte.\",\n \"header\": \"Centro de Soporte\",\n \"footer\": \"Selecciona una opción\",\n \"action\": {\n \"button\": \"Ver Opciones\",\n \"sections\": [\n {\n \"title\": \"Consultas Generales\",\n \"rows\": [\n {\n \"id\": \"consulta_precios\",\n \"title\": \"Ver Precios\",\n \"description\": \"Información sobre nuestros planes.\"\n },\n {\n \"id\": \"hablar_agente\",\n \"title\": \"Hablar con un agente\",\n \"description\": \"Te conectaremos con un especialista.\"\n }\n ]\n },\n {\n \"title\": \"Soporte Técnico\",\n \"rows\": [\n {\n \"id\": \"reportar_problema\",\n \"title\": \"Reportar un Problema\"\n }\n ]\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Fri, 08 Aug 2025 19:36:52 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"58"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=Sfe%2BVYwE7B4ROHu00XI72T%2FVXTotePB8odad3%2FPqDUn91GCBcVuP%2By3AZxTMNDS7s9mwiPgH%2BBXcVmLtMBMu0%2FpK68nz0MANb244fNDSkQ%3D%3D\"}]}"},{"key":"CF-RAY","value":"96c17704987833bd-IAD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSMTRDNzQ4MkQ5MjBERTQ2MkQ1AA==\"\n }\n ],\n \"chat\": {\n \"id\": 192532,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSMTRDNzQ4MkQ5MjBERTQ2MkQ1AA==\",\n \"contact_id\": 9,\n \"user_id\": null,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"text\\\",\\\"text\\\":{\\\"body\\\":\\\"Hola, por favor selecciona una opción de nuestro menú.\\\"}}\",\n \"media_id\": null,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-08 14:36:51\",\n \"quote\": null,\n \"contact\": {\n \"id\": 9,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"Luis\",\n \"last_name\": \"García\",\n \"phone\": \"+593976543210\",\n \"email\": \"luis.g@correo-ejemplo.com\",\n \"latest_chat_created_at\": \"2025-08-08 14:36:51\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Calle de los Geranios 456\\\",\\\"city\\\":\\\"Cuenca\\\",\\\"state\\\":\\\"Azuay\\\",\\\"zip\\\":\\\"010101\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 33,\n \"is_favorite\": 0,\n \"has_unread_chats\": 0,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-08 19:36:51\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-08 00:04:10\",\n \"full_name\": \"Luis García\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": null,\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"b4feaa80-7b92-4572-be30-7d0b06761406"},{"name":"Enviar Multimedia (Imagen)","id":"b415c29e-f181-42b7-a75c-2f690c6f3782","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"image\",\n \"media_url\": \"https://images.pexels.com/photos/276267/pexels-photo-276267.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2\",\n \"caption\": \"Este es un pie de foto de ejemplo.\",\n \"file_name\": \"archivo_de_prueba.jpeg\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media","description":"Este endpoint se utiliza para enviar un mensaje multimedia (específicamente una imagen) a un usuario dentro de la ventana de 24 horas de atención al cliente.
\nContexto de Uso (Regla de las 24 horas):
\nEste tipo de mensaje, conocido como Mensaje de Sesión, solo puede ser enviado como respuesta a una interacción iniciada por el usuario. La \"ventana de sesión\" de 24 horas comienza en el momento en que un usuario te envía un mensaje.
\nDentro de las 24 horas: Puedes enviar mensajes de sesión como este, con contenido dinámico y sin necesidad de aprobación previa.
\nFuera de las 24 horas: Para iniciar una conversación o contactar a un usuario después de que la ventana de sesión ha cerrado, es obligatorio usar un Mensaje de Plantilla.
\nCategoría: Este tipo de mensaje corresponde a la categoría Servicio (Service), ya que no es una plantilla.
\nCosto (Ecuador): Bajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), los mensajes de esta categoría son gratuitos cuando se envían dentro de la ventana de 24 horas.
\nFormatos Permitidos: JPEG (.jpeg/.jpg) y PNG.
\nTamaño Máximo: 5 MB.
\nDimensiones: No hay un mínimo estricto, pero se recomienda una resolución de al menos 600x600 píxeles para una buena calidad visual. WhatsApp optimiza las imágenes para su visualización en la aplicación.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send","media"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"a062d374-8de6-402d-bf2a-8038fc9997cd","name":"Enviar Multimedia (Imagen)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"image\",\n \"media_url\": \"https://images.pexels.com/photos/276267/pexels-photo-276267.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2\",\n \"caption\": \"Este es un pie de foto de ejemplo.\",\n \"file_name\": \"archivo_de_prueba.jpeg\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Tue, 12 Aug 2025 20:21:40 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"58"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=cQ0ZB3lQWVo%2FacaDrdKc8%2FiXmZzmY1UNmKJNrk9H3mYZuIxxV7lpLAGmOhYya35IRCNDjZsop6vi%2F%2B7PTIqE05e11gffZnkPQ4cHiTbS3%2F7c\"}]}"},{"key":"CF-RAY","value":"96e2ae2a3b789c48-IAD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSQUMxMTc5MDQwNDNBQ0NCRTNDAA==\"\n }\n ],\n \"chat\": {\n \"id\": 194656,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSQUMxMTc5MDQwNDNBQ0NCRTNDAA==\",\n \"contact_id\": 12,\n \"user_id\": null,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"image\\\",\\\"image\\\":{\\\"link\\\":\\\"https:\\\\/\\\\/images.pexels.com\\\\/photos\\\\/276267\\\\/pexels-photo-276267.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2\\\",\\\"mime_type\\\":\\\"image\\\\/jpeg\\\",\\\"caption\\\":\\\"Este es un pie de foto de ejemplo.\\\"}}\",\n \"media_id\": 18434,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-12 15:21:40\",\n \"quote\": null,\n \"contact\": {\n \"id\": 12,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"Ricardo\",\n \"last_name\": \"Paz\",\n \"phone\": \"+593976543210\",\n \"email\": \"ricardo.p@correo-ejemplo.com\",\n \"latest_chat_created_at\": \"2025-08-12 15:21:40\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Avenida Amazonas 123\\\",\\\"city\\\":\\\"Quito\\\",\\\"state\\\":\\\"Pichincha\\\",\\\"zip\\\":\\\"170101\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 36,\n \"is_favorite\": 0,\n \"has_unread_chats\": 1,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-12 20:21:40\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-12 13:18:17\",\n \"full_name\": \"Ricardo Paz\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": {\n \"id\": 18434,\n \"name\": \"archivo_de_prueba.jpeg\",\n \"path\": \"https://images.pexels.com/photos/276267/pexels-photo-276267.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2\",\n \"location\": \"generic_storage\",\n \"type\": \"image/jpeg\",\n \"size\": \"517094\",\n \"created_at\": \"2025-08-12 20:21:40\"\n },\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"b415c29e-f181-42b7-a75c-2f690c6f3782"},{"name":"Enviar Multimedia (Archivo)","id":"46ac2f4f-dc2a-402b-b208-6aa9d371a18f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"document\",\n \"media_url\": \"https://www.w3.org/WAI/ER/tests/xhtml/testfiles/resources/pdf/dummy.pdf\",\n \"caption\": \"Este es un pie de foto de ejemplo.\",\n \"file_name\": \"archivo_de_prueba.pdf\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media","description":"Este endpoint se utiliza para enviar un mensaje multimedia (específicamente una imagen) a un usuario dentro de la ventana de 24 horas de atención al cliente.
\nContexto de Uso (Regla de las 24 horas):
\nEste tipo de mensaje, conocido como Mensaje de Sesión, solo puede ser enviado como respuesta a una interacción iniciada por el usuario. La \"ventana de sesión\" de 24 horas comienza en el momento en que un usuario te envía un mensaje.
\nDentro de las 24 horas: Puedes enviar mensajes de sesión como este, con contenido dinámico y sin necesidad de aprobación previa.
\nFuera de las 24 horas: Para iniciar una conversación o contactar a un usuario después de que la ventana de sesión ha cerrado, es obligatorio usar un Mensaje de Plantilla.
\nCategoría: Este tipo de mensaje corresponde a la categoría Servicio (Service), ya que no es una plantilla.
\nCosto (Ecuador): Bajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), los mensajes de esta categoría son gratuitos cuando se envían dentro de la ventana de 24 horas.
\nWhatsApp admite una gran variedad de tipos de archivo, pero hay una regla de seguridad fundamental:
\nPermitidos: Se aceptan los formatos más comunes como PDF, documentos de Microsoft Office (Word, Excel, PowerPoint), texto plano (.txt, .csv), y muchos más.
\nProhibidos: Por razones de seguridad, no se pueden enviar archivos ejecutables. Esto incluye, entre otros, formatos como .exe, .bat, .sh, o .jar.
Tamaño Máximo: 100 MB.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send","media"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"9429c72d-613d-4f29-8e77-67ef57488ef6","name":"Enviar Multimedia (Archivo)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"document\",\n \"media_url\": \"https://www.w3.org/WAI/ER/tests/xhtml/testfiles/resources/pdf/dummy.pdf\",\n \"caption\": \"Este es un pie de foto de ejemplo.\",\n \"file_name\": \"archivo_de_prueba.pdf\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Tue, 12 Aug 2025 20:28:28 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"59"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=WnXsGxWUvdwQz%2BgPnJKb47fBIBqLF88vIEMeTxoDItm3SKOrBpD7Bbsspq9qDmrDmYNrhOIdtCcvW4LRj5V2XHbqVf2Cfi5oxGptlrnZk90K\"}]}"},{"key":"CF-RAY","value":"96e2b81f99723b90-IAD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSQzk3OEU3MUI2MkEwRjdCMzkxAA==\"\n }\n ],\n \"chat\": {\n \"id\": 194689,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSQzk3OEU3MUI2MkEwRjdCMzkxAA==\",\n \"contact_id\": 11,\n \"user_id\": null,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"document\\\",\\\"document\\\":{\\\"link\\\":\\\"https:\\\\/\\\\/www.w3.org\\\\/WAI\\\\/ER\\\\/tests\\\\/xhtml\\\\/testfiles\\\\/resources\\\\/pdf\\\\/dummy.pdf\\\",\\\"mime_type\\\":\\\"application\\\\/pdf; qs=0.001\\\",\\\"filename\\\":\\\"archivo_de_prueba.pdf\\\",\\\"caption\\\":\\\"Este es un pie de foto de ejemplo.\\\"}}\",\n \"media_id\": 18439,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-12 15:28:28\",\n \"quote\": null,\n \"contact\": {\n \"id\": 11,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"Pablo\",\n \"last_name\": \"Reyes\",\n \"phone\": \"+593976543210\",\n \"email\": \"pablo.r@dominio-ejemplo.com\",\n \"latest_chat_created_at\": \"2025-08-12 15:28:28\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Avenida de la República 555\\\",\\\"city\\\":\\\"Quito\\\",\\\"state\\\":\\\"Pichincha\\\",\\\"zip\\\":\\\"170102\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 35,\n \"is_favorite\": 0,\n \"has_unread_chats\": 1,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-12 20:28:28\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-12 15:24:00\",\n \"full_name\": \"Pablo Reyes\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": {\n \"id\": 18439,\n \"name\": \"archivo_de_prueba.pdf\",\n \"path\": \"https://www.w3.org/WAI/ER/tests/xhtml/testfiles/resources/pdf/dummy.pdf\",\n \"location\": \"generic_storage\",\n \"type\": \"application/pdf; qs=0.001\",\n \"size\": \"13264\",\n \"created_at\": \"2025-08-12 20:28:28\"\n },\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"46ac2f4f-dc2a-402b-b208-6aa9d371a18f"},{"name":"Enviar Multimedia (Video)","id":"6881b1ff-4c54-4ef5-b68b-8a0c42ba6509","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"video\",\n \"media_url\": \"https://test-videos.co.uk/vids/bigbuckbunny/mp4/h264/360/Big_Buck_Bunny_360_10s_1MB.mp4\",\n \"caption\": \"Este es un pie de foto de ejemplo.\",\n \"file_name\": \"archivo_de_prueba.mp4\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media","description":"Este endpoint se utiliza para enviar un mensaje multimedia (específicamente una imagen) a un usuario dentro de la ventana de 24 horas de atención al cliente.
\nContexto de Uso (Regla de las 24 horas):
\nEste tipo de mensaje, conocido como Mensaje de Sesión, solo puede ser enviado como respuesta a una interacción iniciada por el usuario. La \"ventana de sesión\" de 24 horas comienza en el momento en que un usuario te envía un mensaje.
\nDentro de las 24 horas: Puedes enviar mensajes de sesión como este, con contenido dinámico y sin necesidad de aprobación previa.
\nFuera de las 24 horas: Para iniciar una conversación o contactar a un usuario después de que la ventana de sesión ha cerrado, es obligatorio usar un Mensaje de Plantilla.
\nCategoría: Este tipo de mensaje corresponde a la categoría Servicio (Service), ya que no es una plantilla.
\nCosto (Ecuador): Bajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), los mensajes de esta categoría son gratuitos cuando se envían dentro de la ventana de 24 horas.
\nFormatos Permitidos: MP4 (.mp4), 3GPP (.3gp).
\nCódecs Recomendados: Para máxima compatibilidad, se recomienda usar el códec de video H.264 y el códec de audio AAC.
\nTamaño Máximo: 16 MB.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send","media"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"7935c87a-356a-4ad8-b0b0-dcca1e8ff6d2","name":"Enviar Multimedia (Video)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"video\",\n \"media_url\": \"https://test-videos.co.uk/vids/bigbuckbunny/mp4/h264/360/Big_Buck_Bunny_360_10s_1MB.mp4\",\n \"caption\": \"Este es un pie de foto de ejemplo.\",\n \"file_name\": \"archivo_de_prueba.mp4\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Tue, 12 Aug 2025 20:29:45 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"59"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=n5yJ8R5JusyV6boSU%2FeMQhs4xC1gDb6VV6dIST1qYgPbIsc3bkgIzawGcaXWADCMvXgQIvjCq3kJJ4BzQI%2BJUE2Q%2Bm7rnKXlkZznLIT%2FiQxl\"}]}"},{"key":"CF-RAY","value":"96e2b9ff9afd1782-IAD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSODNDNzg4QzcxRDgxNkRDM0REAA==\"\n }\n ],\n \"chat\": {\n \"id\": 194696,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSODNDNzg4QzcxRDgxNkRDM0REAA==\",\n \"contact_id\": 13,\n \"user_id\": null,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"video\\\",\\\"video\\\":{\\\"link\\\":\\\"https:\\\\/\\\\/test-videos.co.uk\\\\/vids\\\\/bigbuckbunny\\\\/mp4\\\\/h264\\\\/360\\\\/Big_Buck_Bunny_360_10s_1MB.mp4\\\",\\\"mime_type\\\":\\\"video\\\\/mp4\\\",\\\"caption\\\":\\\"Este es un pie de foto de ejemplo.\\\"}}\",\n \"media_id\": 18441,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-12 15:29:45\",\n \"quote\": null,\n \"contact\": {\n \"id\": 13,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"Javier\",\n \"last_name\": \"Morales\",\n \"phone\": \"+593976543210\",\n \"email\": \"javier.m@dominio-ejemplo.com\",\n \"latest_chat_created_at\": \"2025-08-12 15:29:45\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Avenida de la Prensa 123\\\",\\\"city\\\":\\\"Quito\\\",\\\"state\\\":\\\"Pichincha\\\",\\\"zip\\\":\\\"170104\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 37,\n \"is_favorite\": 0,\n \"has_unread_chats\": 1,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-12 20:29:45\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-12 15:28:28\",\n \"full_name\": \"Javier Morales\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": {\n \"id\": 18441,\n \"name\": \"archivo_de_prueba.mp4\",\n \"path\": \"https://test-videos.co.uk/vids/bigbuckbunny/mp4/h264/360/Big_Buck_Bunny_360_10s_1MB.mp4\",\n \"location\": \"generic_storage\",\n \"type\": \"video/mp4\",\n \"size\": \"991017\",\n \"created_at\": \"2025-08-12 20:29:45\"\n },\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"6881b1ff-4c54-4ef5-b68b-8a0c42ba6509"},{"name":"Enviar Multimedia (Audio)","id":"5a9dd3cf-1cd3-4e1b-abad-2d8a242e46c3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"audio\",\n \"media_url\": \"https://filesamples.com/samples/audio/mp3/sample1.mp3\",\n \"caption\": null,\n \"file_name\": \"sample-86kb.mp3\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media","description":"Este endpoint se utiliza para enviar un mensaje multimedia (específicamente una imagen) a un usuario dentro de la ventana de 24 horas de atención al cliente.
\nContexto de Uso (Regla de las 24 horas):
\nEste tipo de mensaje, conocido como Mensaje de Sesión, solo puede ser enviado como respuesta a una interacción iniciada por el usuario. La \"ventana de sesión\" de 24 horas comienza en el momento en que un usuario te envía un mensaje.
\nDentro de las 24 horas: Puedes enviar mensajes de sesión como este, con contenido dinámico y sin necesidad de aprobación previa.
\nFuera de las 24 horas: Para iniciar una conversación o contactar a un usuario después de que la ventana de sesión ha cerrado, es obligatorio usar un Mensaje de Plantilla.
\nCategoría: Este tipo de mensaje corresponde a la categoría Servicio (Service), ya que no es una plantilla.
\nCosto (Ecuador): Bajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), los mensajes de esta categoría son gratuitos cuando se envían dentro de la ventana de 24 horas.
\nFormatos Permitidos: AAC, MP3, AMR, Opus.
\nTamaño Máximo: 16 MB.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send","media"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"f44e8579-8691-4c57-a2b9-a376339ec80a","name":"Enviar Multimedia (Audio)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"media_type\": \"audio\",\n \"media_url\": \"https://filesamples.com/samples/audio/mp3/sample1.mp3\",\n \"caption\": null,\n \"file_name\": \"sample-86kb.mp3\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/media"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Tue, 12 Aug 2025 21:38:38 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"59"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=zk94gsIOEfq3kVHNO6LymzpEuWF7HVoQQIrzpsebIZmVMq%2FjIGkktuDtvw4O5NNOnEfjWvmimSalkYvlEbT9mL9%2FWm1PEovjJkWikG7yYc01\"}]}"},{"key":"CF-RAY","value":"96e31ee3e8021b5c-IAD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSM0UzODVCNDI4MTg4NDAyMTQ2AA==\"\n }\n ],\n \"chat\": {\n \"id\": 194851,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSM0UzODVCNDI4MTg4NDAyMTQ2AA==\",\n \"contact_id\": 14,\n \"user_id\": null,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"audio\\\",\\\"audio\\\":{\\\"link\\\":\\\"https:\\\\/\\\\/filesamples.com\\\\/samples\\\\/audio\\\\/mp3\\\\/sample1.mp3\\\",\\\"mime_type\\\":\\\"audio\\\\/mpeg\\\"}}\",\n \"media_id\": 18467,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-12 16:38:37\",\n \"quote\": null,\n \"contact\": {\n \"id\": 14,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"Esteban\",\n \"last_name\": \"Yánez\",\n \"phone\": \"+593976543210\",\n \"email\": \"esteban.y@correo-ejemplo.com\",\n \"latest_chat_created_at\": \"2025-08-12 16:38:37\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Avenida 10 de Agosto 456\\\",\\\"city\\\":\\\"Ibarra\\\",\\\"state\\\":\\\"Imbabura\\\",\\\"zip\\\":\\\"100101\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 38,\n \"is_favorite\": 0,\n \"has_unread_chats\": 1,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-12 21:38:37\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-12 16:28:34\",\n \"full_name\": \"Esteban Yánez\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": {\n \"id\": 18467,\n \"name\": \"audio_de_prueba.mp3\",\n \"path\": \"https://filesamples.com/samples/audio/mp3/sample1.mp3\",\n \"location\": \"generic_storage\",\n \"type\": \"audio/mpeg\",\n \"size\": \"86581\",\n \"created_at\": \"2025-08-12 21:38:37\"\n },\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"5a9dd3cf-1cd3-4e1b-abad-2d8a242e46c3"}],"id":"0c474219-a180-4df4-9f4b-517e86e626b0","description":"Endpoints dedicados al envío de Mensajes de Sesión (cualquier mensaje que no sea una plantilla).
\nBajo el nuevo modelo de precios (vigente desde el 1 de julio de 2025), estos mensajes de formato libre son gratuitos cuando se envían como respuesta dentro de la ventana de atención al cliente de 24 horas.
\nUna ventaja importante es que las plantillas de categoría
\nUtilidad también son gratuitas si se envían dentro de esta misma ventana de 24 horas.
Fuente Oficial de Precios: Los precios pueden cambiar. Consulta siempre la tabla de precios oficial de Meta.
\n","_postman_id":"0c474219-a180-4df4-9f4b-517e86e626b0"},{"name":"Mensajes de Plantilla","item":[{"name":"Enviar Plantilla Simple (Bienvenida)","id":"51b057dc-ae94-4a05-b6fe-883774d4093b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"template\": {\n \"name\": \"iniciar_conversacion_24h\",\n \"language\": {\n \"code\": \"es\"\n },\n \"components\": []\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/template","description":"Este endpoint se utiliza para enviar un mensaje basado en una plantilla pre-aprobada por Meta. Es el único método para iniciar una conversación con un cliente o para contactarlo si han pasado más de 24 horas desde su último mensaje.
\nEste ejemplo en particular demuestra cómo enviar una plantilla simple de bienvenida, que solo contiene texto y no requiere variables.
\nCategoría: Al crear una plantilla, tú propones una categoría, sin embargo, es Meta quien la revisa y aprueba definitivamente. Meta verifica que el contenido de tu mensaje coincida con las reglas de la categoría seleccionada. Por ejemplo, si creas una plantilla para promocionar un producto (lo cual es Marketing) pero la categorizas como Utilidad porque es más económica, Meta rechazará la plantilla. Deberás corregirla y enviarla de nuevo con la categoría correcta para que sea aprobada. Para este ejemplo de bienvenida, la categoría Utilidad (Utility) suele ser la correcta.
Costo (Ecuador): El cobro se realiza por cada mensaje de plantilla entregado que inicia una conversación, y se basa en la categoría final aprobada. Para una plantilla de categoría Utilidad, el costo es de $0.0130 USD. Nota: Si esta misma plantilla se enviara como respuesta
dentro de una ventana de 24 horas activa, sería gratuita.
\nDescripción de Parámetros del Body:
\n","urlObject":{"protocol":"https","path":["api","send","template"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"5db5e91a-8a39-4217-8d51-7dc7c865ce14","name":"Enviar Plantilla Simple (Bienvenida)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"template\": {\n \"name\": \"iniciar_conversacion_24h\",\n \"language\": {\n \"code\": \"es\"\n },\n \"components\": []\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/template"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Wed, 13 Aug 2025 14:58:20 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"58"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=Lbrc%2FicmfmEocrqXgjrYC%2FyHi5qNPwABgEmx9egGRJS1GKhrpVAlw5FrayQK9ECJNL%2FIdKeeEiGWp3Xw6b0xQk0rbqds%2Begm7FlhaoRtTOAJ\"}]}"},{"key":"CF-RAY","value":"96e911dfcfdd0007-ORD"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"statusCode\": 200,\n \"status\": \"success\",\n \"data\": {\n \"success\": true,\n \"data\": {\n \"messaging_product\": \"whatsapp\",\n \"contacts\": [\n {\n \"input\": \"+593976543210\",\n \"wa_id\": \"593976543210\"\n }\n ],\n \"messages\": [\n {\n \"id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSRjM4OUQ4QzU0NjQ2OERDRTQyAA==\",\n \"message_status\": \"accepted\"\n }\n ],\n \"chat\": {\n \"id\": 195276,\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"organization_id\": 1,\n \"wam_id\": \"wamid.HBgMNTkzOTc2NTQzMjEwFQIAERgSRjM4OUQ4QzU0NjQ2OERDRTQyAA==\",\n \"contact_id\": 15,\n \"user_id\": 0,\n \"type\": \"outbound\",\n \"metadata\": \"{\\\"type\\\":\\\"text\\\",\\\"text\\\":{\\\"body\\\":\\\"¡Hola! Este es un mensaje de ejemplo.\\\",\\\"footer\\\":\\\"soporte-ejemplo.com\\\"}}\",\n \"media_id\": null,\n \"status\": \"sent\",\n \"is_read\": 0,\n \"deleted_by\": null,\n \"deleted_at\": null,\n \"created_at\": \"2025-08-13 09:58:19\",\n \"quote\": null,\n \"contact\": {\n \"id\": 15,\n \"uuid\": \"f1e2d3c4-b5a6-4c3d-b2a1-0987654321ab\",\n \"organization_id\": 1,\n \"first_name\": \"Mario\",\n \"last_name\": \"Lopez\",\n \"phone\": \"+593976543210\",\n \"email\": \"mario.l@correo-ejemplo.com\",\n \"latest_chat_created_at\": \"2025-08-13 09:58:19\",\n \"avatar\": null,\n \"address\": \"{\\\"street\\\":\\\"Avenida de la Patria 789\\\",\\\"city\\\":\\\"Ambato\\\",\\\"state\\\":\\\"Tungurahua\\\",\\\"zip\\\":\\\"180101\\\",\\\"country\\\":\\\"Ecuador\\\"}\",\n \"metadata\": \"[]\",\n \"contact_group_id\": 39,\n \"is_favorite\": 0,\n \"has_unread_chats\": 0,\n \"ai_assistance_enabled\": 0,\n \"created_by\": 0,\n \"created_at\": \"2024-05-27 11:57:55\",\n \"updated_at\": \"2025-08-13 14:58:19\",\n \"deleted_at\": null,\n \"last_activity_at\": \"2025-08-12 23:12:19\",\n \"full_name\": \"Mario Lopez\",\n \"formatted_phone_number\": \"+593 97 654 3210\",\n \"is_stopped_bot\": false,\n \"flow_user_data\": null\n },\n \"media\": null,\n \"user\": null,\n \"logs\": []\n }\n }\n }\n}"}],"_postman_id":"51b057dc-ae94-4a05-b6fe-883774d4093b"},{"name":"Enviar Plantilla con Variables","id":"257b7fb2-34a8-46db-9b4b-4e442ef84324","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"template\": {\n \"name\": \"test_auth_code\",\n \"language\": {\n \"code\": \"es\"\n },\n \"components\": [\n {\n \"type\": \"body\",\n \"parameters\": [\n {\n \"type\": \"text\",\n \"text\": \"852419\"\n }\n ]\n },\n {\n \"type\": \"button\",\n \"sub_type\": \"url\",\n \"index\": \"0\",\n \"parameters\": [\n {\n \"type\": \"text\",\n \"text\": \"852419\"\n }\n ]\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/send/template","description":"Este endpoint se utiliza para enviar un mensaje basado en una plantilla pre-aprobada por Meta. Es el único método para iniciar una conversación con un cliente o para contactarlo si han pasado más de 24 horas desde su último mensaje.
\nEste ejemplo demuestra cómo enviar una plantilla de autenticación con variables dinámicas, como un código de un solo uso (OTP), que se inserta tanto en el cuerpo del mensaje como en un botón.
\nCategoría: Al ser un código de un solo uso, este tipo de plantilla debe ser obligatoriamente de categoría Autenticación (Authentication). Meta revisará que el contenido se ajuste estrictamente a este propósito.
\nCosto (Ecuador): El cobro se realiza por cada mensaje de plantilla entregado que inicia una conversación. Las plantillas de Autenticación tienen el costo más bajo de las categorías de pago. Para Ecuador, la tarifa es de $0.0130 USD por mensaje.
Endpoints para enviar Mensajes de Plantilla.
\nEstos mensajes se cobran por cada mensaje entregado, y son necesarios para iniciar una conversación o contactar a un usuario fuera de la ventana de 24 horas.
\nEl precio varía según la categoría de la plantilla y el país del destinatario. Para
\nEcuador (incluido en la región \"Resto de América Latina\"), las tarifas por mensaje entregado son las siguientes:
\nMarketing: $0.0830 USD
Utilidad: $0.0130 USD
Autenticación: $0.0130 USD
Nota Importante: Las plantillas de Utilidad son gratuitas si se envían como respuesta a un usuario dentro de la ventana de 24 horas.
Fuente Oficial de Precios: Los precios pueden cambiar. Consulta siempre la tabla de precios oficial de Meta.
\n","_postman_id":"f01e4085-ac13-4e57-9468-53398b40125a"},{"name":"Plantillas","item":[{"name":"Obtener Lista de Plantillas","id":"c2dac877-9c71-45d7-9858-511a6b5ffaaf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/templates","description":"Obtiene una lista completa de todas las plantillas de mensajes (templates) que han sido creadas y configuradas en la plataforma, junto con su estado de aprobación actual.
\nParámetros / Body:
\nEste endpoint no requiere parámetros en la URL ni cuerpo (body) en la solicitud.
\n","urlObject":{"protocol":"https","path":["api","templates"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"79b6b199-65d7-45d0-9978-c07490e5213b","name":"Obtener Lista de Plantillas","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/templates"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Wed, 13 Aug 2025 15:08:17 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"cloudflare"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-Ratelimit-Limit","value":"60"},{"key":"X-Ratelimit-Remaining","value":"59"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000"},{"key":"Content-Encoding","value":"gzip"},{"key":"Cf-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=J77mm%2BNJvgSG65Aqttw5Ue%2Fyy5Eg7IJe99QIK85LXJszF49zyqi2ie4dysjXfiZ3yo9KuHccKR9nR%2B7BrEQZSzeQSVY8%2Fjp%2FpCEe16F%2FpdG3\"}]}"},{"key":"CF-RAY","value":"96e920820e04347d-SEA"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"uuid\": \"a1b2c3d4-e5f6-4a5b-b6c7-d8e9f0a1b2c3\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_marketing_1\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"IMAGE\\\",\\\"example\\\":{\\\"header_handle\\\":[\\\"https://scontent.whatsapp.net/v/placeholder_image_1.png\\\"]}},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"Este es un texto de ejemplo sobre una promoción para pagos anuales con un descuento especial.\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"empresa-ejemplo.com\\\"},{\\\"type\\\":\\\"BUTTONS\\\",\\\"buttons\\\":[{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Detener\\\"},{\\\"type\\\":\\\"PHONE_NUMBER\\\",\\\"text\\\":\\\"Contactar\\\",\\\"phone_number\\\":\\\"+593976543210\\\"}]}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"1303631937287799\\\"}\",\n \"updated_at\": \"22-May-25 10:47 AM\"\n },\n {\n \"uuid\": \"b2c3d4e5-f6a7-4b5c-b6c7-d8e9f0a1b2c4\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_marketing_2\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"IMAGE\\\",\\\"example\\\":{\\\"header_handle\\\":[\\\"https://scontent.whatsapp.net/v/placeholder_image_2.png\\\"]}},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"Este es un texto de ejemplo para informar sobre la extensión de una promoción hasta una nueva fecha.\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"empresa-ejemplo.com\\\"},{\\\"type\\\":\\\"BUTTONS\\\",\\\"buttons\\\":[{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Detener\\\"},{\\\"type\\\":\\\"PHONE_NUMBER\\\",\\\"text\\\":\\\"Contactar\\\",\\\"phone_number\\\":\\\"+593976543210\\\"}]}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"1551304242090499\\\"}\",\n \"updated_at\": \"22-May-25 10:47 AM\"\n },\n {\n \"uuid\": \"c3d4e5f6-a7b8-4c5d-b7c8-d9e0f1a2b3c5\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_producto_1\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"IMAGE\\\",\\\"example\\\":{\\\"header_handle\\\":[\\\"https://scontent.whatsapp.net/v/placeholder_image_3.png\\\"]}},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"🚀 ¡Descubre nuestro nuevo producto! Una solución ideal para integrar tu negocio con API y chatbots. 🤖\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"producto-ejemplo.com\\\"},{\\\"type\\\":\\\"BUTTONS\\\",\\\"buttons\\\":[{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"No más mensajes\\\"},{\\\"type\\\":\\\"URL\\\",\\\"text\\\":\\\"Visitar Sitio\\\",\\\"url\\\":\\\"https:\\\\/\\\\/www.ejemplo.com\\\\/\\\"},{\\\"type\\\":\\\"COPY_CODE\\\",\\\"text\\\":\\\"Copiar Código\\\",\\\"example\\\":[\\\"OFERTAXYZ\\\"]}]}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"1467250253981599\\\"}\",\n \"updated_at\": \"22-May-25 10:47 AM\"\n },\n {\n \"uuid\": \"d4e5f6a7-b8c9-4d5e-b8d9-e0f1a2b3c4d6\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_utilidad_1\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"¡Hola! Este es un mensaje de ejemplo para iniciar una conversación.\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"soporte.ejemplo.com\\\"}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"UTILITY\\\",\\\"id\\\":\\\"890813559109699\\\"}\",\n \"updated_at\": \"22-May-25 10:47 AM\"\n },\n {\n \"uuid\": \"e5f6a7b8-c9d0-4e5f-b9e0-f1a2b3c4d5e7\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_utilidad_2\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"¡Hola! Este es un mensaje de ejemplo para retomar una conversación pendiente.\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"soporte.ejemplo.com\\\"}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"UTILITY\\\",\\\"id\\\":\\\"1737396573464999\\\"}\",\n \"updated_at\": \"22-May-25 10:47 AM\"\n },\n {\n \"uuid\": \"f6a7b8c9-d0e1-4f5a-b0e1-a2b3c4d5e6f8\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_oferta_1\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"IMAGE\\\",\\\"example\\\":{\\\"header_handle\\\":[\\\"https://scontent.whatsapp.net/v/placeholder_image_4.jpg\\\"]}},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"📣 ¡Texto de oferta especial! Aprovecha nuestro descuento por tiempo limitado en el Plan Premium.\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"empresa-ejemplo.com\\\"},{\\\"type\\\":\\\"BUTTONS\\\",\\\"buttons\\\":[{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"No más mensajes\\\"},{\\\"type\\\":\\\"URL\\\",\\\"text\\\":\\\"Ver Oferta\\\",\\\"url\\\":\\\"https:\\\\/\\\\/www.ejemplo.com\\\\/\\\"}]}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"424512150455199\\\"}\",\n \"updated_at\": \"22-May-25 10:47 AM\"\n },\n {\n \"uuid\": \"a7b8c9d0-e1f2-4a5b-b1f2-b3c4d5e6f7a9\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_saludo_1\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"VIDEO\\\",\\\"example\\\":{\\\"header_handle\\\":[\\\"https://scontent.whatsapp.net/v/placeholder_video_1.mp4\\\"]}},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"¡Gracias por tu confianza! 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Por favor, califica el servicio recibido.\\\"},{\\\"type\\\":\\\"BUTTONS\\\",\\\"buttons\\\":[{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Excelente\\\"},{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Bueno\\\"},{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Malo\\\"}]}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"731632906513199\\\"}\",\n \"updated_at\": \"04-Aug-25 03:23 PM\"\n },\n {\n \"uuid\": \"f0a1b2c3-d4e5-4f5a-b4e5-a6b7c8d9e0f2\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_encuesta_2\\\",\\\"previous_category\\\":\\\"UTILITY\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"IMAGE\\\",\\\"example\\\":{\\\"header_handle\\\":[\\\"https://scontent.whatsapp.net/v/placeholder_image_10.png\\\"]}},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"Hola. Nos gustaría conocer tu opinión. Por favor, califica el servicio recibido.\\\"},{\\\"type\\\":\\\"BUTTONS\\\",\\\"buttons\\\":[{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Excelente\\\"},{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Malo\\\"}]}],\\\"language\\\":\\\"es_AR\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"636647249466299\\\"}\",\n \"updated_at\": \"04-Aug-25 03:30 PM\"\n },\n {\n \"uuid\": \"a1b2c3d4-e5f6-a7b8-c9d0-e1f2a3b4c5d6\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_encuesta_3\\\",\\\"previous_category\\\":\\\"UTILITY\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"IMAGE\\\",\\\"example\\\":{\\\"header_handle\\\":[\\\"https://scontent.whatsapp.net/v/placeholder_image_11.png\\\"]}},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"Hola. Nos gustaría conocer tu opinión. Por favor, califica el servicio recibido.\\\"},{\\\"type\\\":\\\"BUTTONS\\\",\\\"buttons\\\":[{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Excelente\\\"},{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Bueno\\\"},{\\\"type\\\":\\\"QUICK_REPLY\\\",\\\"text\\\":\\\"Malo\\\"}]}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"1825540021716899\\\"}\",\n \"updated_at\": \"07-Aug-25 11:20 PM\"\n },\n {\n \"uuid\": \"b2c3d4e5-f6a7-b8c9-d0e1-f2a3b4c5d6e7\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_test_3\\\",\\\"previous_category\\\":\\\"UTILITY\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"TEXT\\\",\\\"text\\\":\\\"Encabezado de Prueba\\\"},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"Cuerpo de prueba\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"Pie de página de prueba\\\"}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"611085388723899\\\"}\",\n \"updated_at\": \"10-Aug-25 04:48 AM\"\n },\n {\n \"uuid\": \"c3d4e5f6-a7b8-c9d0-e1f2-a3b4c5d6e7f8\",\n \"metadata\": \"{\\\"name\\\":\\\"plantilla_test_4\\\",\\\"previous_category\\\":\\\"UTILITY\\\",\\\"parameter_format\\\":\\\"POSITIONAL\\\",\\\"components\\\":[{\\\"type\\\":\\\"HEADER\\\",\\\"format\\\":\\\"TEXT\\\",\\\"text\\\":\\\"Encabezado de Prueba 2\\\"},{\\\"type\\\":\\\"BODY\\\",\\\"text\\\":\\\"Cuerpo de prueba 2\\\"},{\\\"type\\\":\\\"FOOTER\\\",\\\"text\\\":\\\"Pie de página de prueba 2\\\"}],\\\"language\\\":\\\"es\\\",\\\"status\\\":\\\"APPROVED\\\",\\\"category\\\":\\\"MARKETING\\\",\\\"id\\\":\\\"1555900245387699\\\"}\",\n \"updated_at\": \"10-Aug-25 05:04 AM\"\n }\n ]\n}"}],"_postman_id":"c2dac877-9c71-45d7-9858-511a6b5ffaaf"}],"id":"809b4253-6be0-4c51-864b-06ef0495662d","description":"Endpoints para la gestión de tus Mensajes de Plantilla.
\nLas plantillas son formatos de mensaje que deben ser previamente aprobados por Meta. Son un requisito indispensable para iniciar conversaciones con los clientes o para contactarlos una vez que la ventana de 24 horas de servicio ha cerrado.
\nEstos endpoints te permitirán listar todas tus plantillas para verificar sus nombres, idiomas, categorías y, lo más importante, su estado de aprobación (APPROVED, PENDING, REJECTED). Conocer esta información es fundamental para poder utilizar correctamente los endpoints de la carpeta Mensajes de Plantilla.
Endpoints dedicados a la gestión de la libreta de Contactos.
\nUn contacto representa a cada cliente individual con el que te comunicas. Gestionar adecuadamente tu lista de contactos es fundamental para enviar mensajes, personalizar la comunicación y consultar el historial de conversaciones.
\nEn esta carpeta encontrarás las operaciones estándar (CRUD) para administrar tus contactos: obtener la lista completa, crear un nuevo contacto, actualizar su información y eliminarlo.
\n","_postman_id":"90981531-3c1a-42a8-81f6-e2cd9de2d2e2"},{"name":"Grupo de Contactos","item":[{"name":"Obtener Lista de Grupos","id":"0bc90414-64dc-4919-83f8-6eac7fa6655e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/contact-groups","urlObject":{"protocol":"https","path":["api","contact-groups"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[{"id":"ef72d366-6d5e-4209-ba6e-84e50ac3cf93","name":"Obtener Lista de Grupos","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer 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3,\n \"uuid\": \"b2c3d4e5-f6a7-4b5c-b7d8-e9f0a1b2c3d4\",\n \"organization_id\": 1,\n \"name\": \"Clientes Principales\",\n \"created_by\": 2,\n \"created_at\": \"2024-06-09T13:54:04.000000Z\",\n \"updated_at\": \"2024-12-30T22:07:40.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 4,\n \"uuid\": \"c3d4e5f6-a7b8-4c5d-b8e9-f0a1b2c3d4e5\",\n \"organization_id\": 1,\n \"name\": \"Grupo de Proyectos\",\n \"created_by\": 2,\n \"created_at\": \"2024-08-03T02:02:45.000000Z\",\n \"updated_at\": \"2024-08-03T02:02:45.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 5,\n \"uuid\": \"d4e5f6a7-b8c9-4d5e-b9f0-a1b2c3d4e5f6\",\n \"organization_id\": 1,\n \"name\": \"Integraciones\",\n \"created_by\": 2,\n \"created_at\": \"2024-08-06T09:11:29.000000Z\",\n \"updated_at\": \"2024-08-06T09:11:29.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 6,\n \"uuid\": \"e5f6a7b8-c9d0-4e5f-b0a1-b2c3d4e5f6a7\",\n \"organization_id\": 1,\n \"name\": \"Cuentas Clave\",\n \"created_by\": 2,\n \"created_at\": \"2024-08-06T21:16:10.000000Z\",\n \"updated_at\": \"2024-08-06T21:16:10.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 7,\n \"uuid\": \"f6a7b8c9-d0e1-4f5a-b1b2-c3d4e5f6a7b8\",\n \"organization_id\": 1,\n \"name\": \"Desarrollo\",\n \"created_by\": 2,\n \"created_at\": \"2024-08-07T00:12:30.000000Z\",\n \"updated_at\": \"2024-08-09T04:23:53.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 21,\n \"uuid\": \"a7b8c9d0-e1f2-4a5b-b2c3-d4e5f6a7b8c9\",\n \"organization_id\": 1,\n \"name\": \"Grupo Alpha\",\n \"created_by\": 2,\n \"created_at\": \"2024-11-03T07:16:05.000000Z\",\n \"updated_at\": \"2024-11-03T07:16:05.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 22,\n \"uuid\": \"b8c9d0e1-f2a3-4b5c-b3d4-e5f6a7b8c9d0\",\n \"organization_id\": 1,\n \"name\": \"Grupo Beta\",\n \"created_by\": 2,\n \"created_at\": \"2024-11-03T07:16:17.000000Z\",\n \"updated_at\": \"2024-11-03T07:16:17.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 23,\n \"uuid\": \"c9d0e1f2-a3b4-4c5d-b4e5-f6a7b8c9d0e1\",\n \"organization_id\": 1,\n \"name\": \"Finanzas\",\n \"created_by\": 2,\n \"created_at\": \"2024-12-24T22:56:09.000000Z\",\n \"updated_at\": \"2024-12-24T22:56:09.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 26,\n \"uuid\": \"d0e1f2a3-b4c5-4d5e-b5f6-a7b8c9d0e1f2\",\n \"organization_id\": 1,\n \"name\": \"Grupo de Marketing\",\n \"created_by\": 3,\n \"created_at\": \"2025-02-20T03:35:11.000000Z\",\n \"updated_at\": \"2025-06-05T07:02:19.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 27,\n \"uuid\": \"e1f2a3b4-c5d6-4e5f-b6a7-b8c9d0e1f2a3\",\n \"organization_id\": 1,\n \"name\": \"Soporte Técnico\",\n \"created_by\": 3,\n \"created_at\": \"2025-03-12T17:55:40.000000Z\",\n \"updated_at\": \"2025-03-12T17:55:40.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 29,\n \"uuid\": \"f2a3b4c5-d6e7-4f5a-b7b8-c9d0e1f2a3b4\",\n \"organization_id\": 1,\n \"name\": \"Grupo de QA\",\n \"created_by\": 2,\n \"created_at\": \"2025-04-07T13:19:59.000000Z\",\n \"updated_at\": \"2025-06-05T07:02:04.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 33,\n \"uuid\": \"a3b4c5d6-e7f8-4a5b-b8c9-d0e1f2a3b4c5\",\n \"organization_id\": 1,\n \"name\": \"Distribuidores\",\n \"created_by\": 2,\n \"created_at\": \"2025-05-20T20:49:15.000000Z\",\n \"updated_at\": \"2025-05-20T20:49:15.000000Z\",\n \"deleted_at\": null\n },\n {\n \"id\": 34,\n \"uuid\": \"b4c5d6e7-f8a9-4b5c-b9d0-e1f2a3b4c5d6\",\n \"organization_id\": 1,\n \"name\": \"Ventas\",\n \"created_by\": 2,\n \"created_at\": \"2025-07-18T23:19:33.000000Z\",\n \"updated_at\": \"2025-07-18T23:19:33.000000Z\",\n \"deleted_at\": null\n }\n ]\n}"}],"_postman_id":"0bc90414-64dc-4919-83f8-6eac7fa6655e"},{"name":"Crear Grupo","id":"3567a25d-c488-4590-8086-cfc093608576","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer 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\nLos grupos te permiten organizar y segmentar tu base de datos de contactos de manera eficiente. Esta funcionalidad es la base para futuras campañas de mensajería dirigida o para clasificar a tus clientes según sus intereses, estado de compra o cualquier otro criterio.
\nUtiliza estos endpoints para listar los grupos existentes, crear nuevos, actualizar sus nombres y eliminarlos.
\n","_postman_id":"230f160c-782f-4a81-9f9b-f68bbdfe38b0"},{"name":"Catálogo (Productos)","item":[{"name":"Listar Productos","id":"825e66df-011c-4b72-9026-f38e7bfdb8d9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://easyhermes.com.ec/api/catalog/products","description":"Este endpoint retorna todos los productos activos del catálogo de tu organización.
\nCaracterísticas:
\nactive.Filtros Opcionales (Query Parameters):
\nCampos Retornados:
\n","urlObject":{"protocol":"https","path":["api","catalog","products"],"host":["easyhermes","com","ec"],"query":[{"disabled":true,"description":{"content":"Filtrar por disponibilidad: 'in stock' o 'out of stock'
\n","type":"text/plain"},"key":"availability","value":"in stock"},{"disabled":true,"description":{"content":"Buscar por nombre o SKU (retailer_id)
\n","type":"text/plain"},"key":"search","value":""}],"variable":[]}},"response":[],"_postman_id":"825e66df-011c-4b72-9026-f38e7bfdb8d9"},{"name":"Obtener Producto","id":"89585ada-f05f-422e-ae1d-c775bf1c70ae","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://easyhermes.com.ec/api/catalog/products/{{product_uuid}}","description":"Obtiene los detalles completos de un producto específico por su UUID.
\nParámetros de URL:
\nCampos Adicionales vs. Listar:
\nAdemás de los campos del listado, este endpoint incluye:
\n","urlObject":{"protocol":"https","path":["api","catalog","products","{{product_uuid}}"],"host":["easyhermes","com","ec"],"query":[],"variable":[]}},"response":[],"_postman_id":"89585ada-f05f-422e-ae1d-c775bf1c70ae"},{"name":"Enviar Producto Individual","id":"1d0305d5-27e4-4ed9-bfd8-211608bd7432","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"Bearer TOKEN","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"+593976543210\",\n \"product_retailer_id\": \"SKU-12345\",\n \"body_text\": \"¡Mira este increíble producto que tenemos para ti!\",\n \"footer_text\": \"EasyHermes Shop\"\n}","options":{"raw":{"language":"json"}}},"url":"https://easyhermes.com.ec/api/catalog/send-product","description":"Envía un mensaje interactivo de producto individual a través de WhatsApp.
\nRequisito de Ventana de 24 Horas:
\nEste es un Mensaje de Sesión y solo puede enviarse dentro de la ventana de 24 horas desde el último mensaje del usuario. Si han pasado más de 24 horas, debe usar un Mensaje de Plantilla.
\nDescripción de Parámetros del Body:
\nRequisitos Previos:
\nEnvía un mensaje interactivo con una lista de múltiples productos a través de WhatsApp.
\nRequisito de Ventana de 24 Horas:
\nEste es un Mensaje de Sesión y solo puede enviarse dentro de la ventana de 24 horas desde el último mensaje del usuario.
\nDescripción de Parámetros del Body:
\nLímites:
\nValidación:
\nEl sistema verifica que todos los SKUs proporcionados existan en tu catálogo. Si algún producto no existe, recibirás un error con la lista de SKUs faltantes.
\nEndpoints para gestionar y enviar productos del Catálogo de WhatsApp Commerce.
\nEstos endpoints permiten:
\nLos mensajes de producto son Mensajes de Sesión de categoría Servicio (Service).
\nEndpoints para configurar Triggers o respuestas automáticas basadas en palabras clave.
\nEsta potente herramienta de automatización te permite definir respuestas instantáneas que se activan cuando un usuario envía un mensaje que contiene una palabra o frase específica (ej. \"hola\", \"precio\", \"ayuda\").
\nPuedes configurar el criterio de coincidencia (si debe ser una coincidencia exacta o si solo debe contener la palabra) y definir la respuesta que se enviará. Utiliza estos endpoints para listar, crear, modificar y eliminar tus reglas de respuestas automáticas.
\nLa categoría y el costo no dependen del trigger en sí, sino del flujo de la conversación que éste maneja.
\nCuando un usuario te envía un mensaje que activa un trigger (ej. \"info\"), este abre una conversación de servicio de 24 horas.
\nLa respuesta automática de tu trigger es un Mensaje de Sesión que se envía como respuesta dentro de esa ventana activa.
\nCategoría: Por definición, la respuesta automática del trigger siempre corresponde a la categoría Servicio (Service).
\nCosto (Ecuador): El mensaje enviado por el trigger es gratuito. Lo que tiene costo es la conversación de servicio de 24 horas que el usuario inició. Una vez que se abre esa conversación (y se factura, a menos que sea parte de tus 1,000 conversaciones gratuitas mensuales), todas tus respuestas dentro de esa ventana, incluyendo las de los triggers, no tienen costo adicional.
\n