API Documentation for alive5 Users - Version 1.0/2.0
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\n","urlObject":{"protocol":"https","path":["public","1.0","account"],"host":["api","alive5","com"],"query":[],"variable":[]}},"response":[{"id":"0829d851-3f8b-4ddc-b17c-5d2d72dc48f4","name":"Account Information","originalRequest":{"method":"GET","header":[],"url":"https://api.alive5.com/public/1.0/account"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json; charset=utf-8"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"data\": {\n \"email\": \"example@alive5.com\",\n \"api_key\": \"your_api_key\",\n \"org_name\": \"exampleOrg\",\n \"user_role\": \"master\",\n \"bot_user_id\": \"13ed21ba-6912-8998-b34f-831ged11114c\",\n \"iat\": 1647874531\n },\n \"code\": 200,\n \"error\": null\n}"}],"_postman_id":"f3969e5c-e125-4abc-b821-bc0ef2bca0eb"}],"id":"18d8057b-ac52-425d-bf5b-7ee65214994b","description":"API Endpoints for retrieving your account information.
\n","_postman_id":"18d8057b-ac52-425d-bf5b-7ee65214994b"},{"name":"Live Chat","item":[{"name":"Live Chat","id":"246bfe0d-9444-4d3d-92e8-276c7b04141b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"X-A5-APIKEY"},{"key":"value","value":"Output of all live chat conversations based on specific date range.
\n","urlObject":{"protocol":"https","path":["public","2.0","conversations","livechat"],"host":["api-v2","alive5","com"],"query":[{"description":{"content":"string
\n","type":"text/plain"},"key":"datetime_from","value":"02-05-2023"},{"description":{"content":"string
\n","type":"text/plain"},"key":"datetime_to","value":"05-05-2023"},{"key":"page","value":"2"},{"key":"timezone_offset","value":"-4:00"}],"variable":[]}},"response":[{"id":"c70d39cc-cbdf-43a9-ac40-b43210e6ebd5","name":"Live Chat","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://api-v2.alive5.com/public/2.0/conversations/livechat?datetime_from=02-05-2023&datetime_to=05-05-2023&page=2&timezone_offset=-400","protocol":"https","host":["api-v2","alive5","com"],"path":["public","2.0","conversations","livechat"],"query":[{"key":"datetime_from","value":"02-05-2023","description":"string"},{"key":"datetime_to","value":"05-05-2023","description":"string"},{"key":"page","value":"2"},{"key":"timezone_offset","value":"-400"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Wed, 13 Dec 2023 18:19:22 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Set-Cookie","value":"AWSALB=+BhckKSLhCn8pjs+55qO+3H9iRzk/VCo3bP51rROlT1Iy0UiSVJxMGJi/7Jsfk8wBJ+mnnEnHKbIXts35Is0CybFmK2HdTjFPhE0V9jQYBeU/AUKJL+mwfq9640a; 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How can I assist you today?\",\n \"created_at\": 1690000000000,\n \"thread_id\": \"abcd1234-abcd-1234-cdef-1234567890ab\",\n \"event_mode\": \"api\",\n \"created_by\": \"user\",\n \"route\": \"456\",\n \"timestamp\": 1690000000000,\n \"message_type\": \"chat\",\n \"message_id\": \"12345678-90ab-cdef-1234-567890abcdef\",\n \"updated_at\": 1690000000000,\n \"user_id\": \"user1234\",\n \"crm_id\": \"abcd1234-abcd-1234-cdef-1234567890ab\",\n \"first_message\": false,\n \"channel_id\": \"abcd1234-1234-abcd-1234-abcd1234abcd\",\n \"org_name\": \"dummyOrganization\",\n \"orgbot_content\": {}\n }\n }\n ],\n \"threadInteractions\": [\n {\n \"doc_count\": 2,\n \"key\": \"freetext\"\n },\n {\n \"doc_count\": 1,\n \"key\": \"multiple\"\n }\n ],\n \"botreport\": [\n {\n \"_index\": \"dummy_reporting\",\n \"_type\": \"report_dummy\",\n \"_id\": \"12345678-9abc-def0-1234-56789abcdef0\",\n \"_score\": null,\n \"_source\": {\n \"alivesms_phone_number\": \"+1234567890\",\n \"botchain_name\": \"dummy-chatbot\",\n \"bot_timestamp\": 1690000000000,\n \"from_phone_number\": \"+0987654321\",\n \"org_name\": \"dummyOrganization\",\n \"orgbot_name\": \"message_abcdef12-3456-7890-abcd-ef1234567890\",\n \"orgbot_type\": \"auto_reply\",\n \"thread_id\": \"abcdef12-3456-7890-abcd-ef1234567890\",\n \"init_messageid\": \"1234abcd-5678-9def-abcd-1234567890ab\",\n \"init_message_content\": \"Hello, welcome to our service!\",\n \"init_orgbot_name\": \"initial_bot\",\n \"bot_message\": \"Thank you for reaching out!\",\n \"user_reply\": \"I need assistance with my account.\",\n \"keyword_found\": \"account assistance\",\n \"transaction_id\": \"abcd1234-ef56-7890-ab12-cd34ef567890\",\n \"report_id\": \"5678efgh-9123-45ab-cdef-67890ghijk12\",\n \"donaterequest_status\": \"pending\",\n \"donate_amount\": \"50\",\n \"user_interacted\": \"clicked_button\",\n \"is_guided\": \"true\"\n },\n \"sort\": [\n 1690000000000\n ]\n }\n\n ],\n \"postMessages\": [],\n \"widgetData\": {\n \"channel_name\": \"dummy-livechatbot\",\n \"created_at\": 1700000000000,\n \"short_code\": \"XYZ123\",\n \"botspeed\": \"fast\",\n \"qr_config\": {},\n \"accessChannels\": \"abc12345-6789-dcba-9876-5432fedcba98\",\n \"widget_name\": \"Dummy-LiveChatBot\",\n \"is_alive5_phone_number\": \"N\",\n \"googletrackerid\": \"G-ABCDEF123456\",\n \"code_template\": {\n \"wscript\": \"\",\n \"wname\": \"Dummy-LiveChatBot\",\n \"wimg\": \"https://example.com/dummy-widget-image.png\"\n },\n \"widget_auto_msg\": [\"Welcome to our service!\", \"How can we assist you?\"],\n \"channel_id\": \"abc12345-6789-dcba-9876-5432fedcba98\",\n \"org_name\": \"dummyOrganization\",\n \"widget_type\": \"chat\",\n \"widget_id\": 123456,\n \"website_url\": \"https://example.com\",\n \"emailpopup\": \"enabled\",\n \"id\": \"abcd1234-efgh-5678-ijkl-6789mnopqrst\",\n \"access_type\": \"web_and_mobile\",\n \"botusername\": \"dummy-bot\",\n \"window_settings\": {\n \"show_agent_ava\": true,\n \"widget_view_type\": \"both\",\n \"mobile_widget_position\": \"left\",\n \"visitor_bubble_bg\": \"#ff0000\",\n \"logo_bg_pattern_type\": \"solid\",\n \"footer_bg_pattern_type\": \"solid\",\n \"footer_btn_border\": \"#dddddd\",\n \"title_banner_bg_color_type\": \"gradient\",\n \"profile_avatar_url\": \"https://example.com/dummy-avatar.png\",\n \"visitor_font\": \"#000000\",\n \"mobile_widget_behavior\": \"static\",\n \"logo_bg_color_type\": \"gradient\",\n \"textarea_bg\": \"#eeeeee\",\n \"banner_font\": \"#000000\",\n \"show_window\": \"always\",\n \"footer_bg\": \"#eeeeee\",\n \"close_icon_color\": \"#888888\",\n \"chat_body_bg\": \"#ffffff\",\n \"desktop_widget_position\": \"left\",\n \"footer_btn_bg\": \"#dddddd\",\n \"header_m2\": \"What can we do for you today?\",\n \"header_m1\": \"Welcome to our Chat!\",\n \"icon_url\": \"https://example.com/dummy-icon.png\",\n \"banner_top_bg\": \"#111111\",\n \"auto_init_chat\": false,\n \"chat_bg_pattern_type\": \"solid\",\n \"footer_btn_font\": \"#111111\",\n \"logo_bottom_bg\": \"#222222\",\n \"widget_padding\": 10,\n \"banner_bottom_bg\": \"#333333\",\n \"banner_divider_bg\": \"#444444\",\n \"logo_top_bg\": \"#555555\",\n \"desktop_widget_behavior\": \"auto-popup\",\n \"agent_font\": \"#666666\",\n \"agent_bubble_bg\": \"#777777\"\n },\n \"attach_botchain\": \"dummy-livechatbot\",\n \"sms_phone_number\": \"+19876543210\"\n }\n }\n ],\n \"page\": 2,\n \"pages\": 5\n },\n \"error\": null\n}"}],"_postman_id":"246bfe0d-9444-4d3d-92e8-276c7b04141b"}],"id":"bce7a788-efc5-4721-968f-e787538059db","description":"API Endpoints for retrieving your live chat conversations.
\n","_postman_id":"bce7a788-efc5-4721-968f-e787538059db"},{"name":"SMS","item":[{"name":"SMS","id":"65b63045-1a79-42e6-aadd-ddbf17ca1d25","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"X-A5-APIKEY"},{"key":"value","value":"Output of all SMS conversations based on a specific date range.
\nFilters can now be applied to the GET call of SMS Messages. All filters are case-sensitive.
\n","urlObject":{"protocol":"https","path":["public","1.0","conversations","sms"],"host":["api-v2","alive5","com"],"query":[{"description":{"content":"string
\n","type":"text/plain"},"key":"date_start","value":"01-05-2023"},{"description":{"content":"string
\n","type":"text/plain"},"key":"date_end","value":"05-05-2023"},{"disabled":true,"description":{"content":"string
\n","type":"text/plain"},"key":"alive5_sessionID","value":"example_alive5_sessionID"},{"disabled":true,"description":{"content":"string
\n","type":"text/plain"},"key":"channel_id","value":"example_channel_id"},{"disabled":true,"description":{"content":"string
\n","type":"text/plain"},"key":"channel_name","value":"example_channel_name"},{"disabled":true,"description":{"content":"string
\n","type":"text/plain"},"key":"crm_id","value":"example_crm_id"},{"disabled":true,"description":{"content":"string
\n","type":"text/plain"},"key":"agent_id","value":"example_agent_id"},{"disabled":true,"description":{"content":"string
\n","type":"text/plain"},"key":"assigned_to","value":"example_assigned_to"}],"variable":[]}},"response":[{"id":"d31efe02-7ad1-4935-9f12-f0cd1cc91521","name":"SMS","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://api-v2.alive5.com/public/1.0/conversations/sms?date_start=03-01-2022&date_end=03-18-2022&page=1&limit=10","protocol":"https","host":["api-v2","alive5","com"],"path":["public","1.0","conversations","sms"],"query":[{"key":"date_start","value":"03-01-2022","description":"string"},{"key":"date_end","value":"03-18-2022","description":"string"},{"key":"page","value":"1","description":"string"},{"key":"limit","value":"10","description":"string"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json; charset=utf-8"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"data\": {\n \"Items\": [\n {\n \"org_name\": \"example_org\",\n \"alive5_sessionID\": \"0000000eb-00bf-0000-ae00-f07e5c0000f34\",\n \"start_time\": 1647636651248,\n \"end_time\": 1647640583808,\n \"channel_id\": \"00bfd00-d000-4bf4-a4bc-2db460e000aa\",\n \"channel_name\": \"alive5\",\n \"crm_id\": \"ea00ddb0-0000-00e6-b000e-7e00db0000100\",\n \"agent_id\": \"b00b000d-005be-00fc-bee0-be00000e00eac\",\n \"assigned_to\": \"Support\",\n \"tags\": [],\n \"contacts_first_name\": \"Kathy\",\n \"contacts_last_name\": \"Smith\",\n \"contacts_email\": \"\",\n \"contacts_phone\": \"\",\n \"contacts_notes\": [\n {\n \"createdAt\": 1647636733296,\n \"userId\": \"ea000ddb0-0000-00e6-000e-0e66db00000\",\n \"messageContent\": \"Users are unable to access chat and receiving an encounter error message\"\n }\n ],\n \"alive_sms_phone_number\": \"+188888888888\",\n \"chat_conversation\": [\n {\n \"created_at\": 1647636652001,\n \"created_by\": \"+188888888888\",\n \"message_content\": \"{examplevar} I'd like to connect with Puppy Technologies Inc!\"\n },\n {\n \"created_at\": 1647636653814,\n \"created_by\": \"User\",\n \"message_content\": \"Welcome to our text line at Puppy Technologies Inc!\"\n }\n ],\n \"chat_interaction\": {\n \"interaction_clicked\": 1,\n \"interaction_submit\": 0\n },\n \"contacts_phone_mobile\": \"+188888888888\",\n \"contacts_created_at\": 1647636651264,\n \"contacts_last_interaction_at\": 1647637112857,\n \"contacts_crm_type\": \"sms\",\n \"contacts_updated_at\": 1647637112859,\n \"contacts_crm_id\": \"ea00ddb0-0000-00e0-b00e-7e00db0000101\",\n \"contacts_company\": \"Example University\",\n \"contacts_org_name\": \"example-org\",\n \"contacts_assigned_user\": [\n \"b00b000d-00be-00fc-bee0-be00000e00eac\"\n ]\n }\n ],\n \"page\": 1,\n \"pages\": 4\n },\n \"code\": 200,\n \"error\": null\n}"}],"_postman_id":"65b63045-1a79-42e6-aadd-ddbf17ca1d25"},{"name":"SMS Messages","id":"c88797d5-0ab5-4f25-b80e-c5b700336951","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"x-a5-apikey"},{"key":"value","value":"Get SMS messages from all threads that were sent within a time frame.
\n","urlObject":{"protocol":"http","path":["public","1.2","conversations","sms"],"host":["api-v2","alive5","com"],"query":[{"description":{"content":"string
\n","type":"text/plain"},"key":"date_start","value":"04-05-2023"},{"description":{"content":"string
\n","type":"text/plain"},"key":"date_end","value":"05-05-2023"}],"variable":[]}},"response":[],"_postman_id":"c88797d5-0ab5-4f25-b80e-c5b700336951"},{"name":"Send SMS","id":"419a6dbb-f618-4c8a-959a-420d5bac24bf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"X-A5-APIKEY"},{"key":"value","value":"string
\n","type":"text"},{"key":"message","value":"hello there","description":"string
\n","type":"text"},{"key":"phone_number_to","value":"to_number","description":"string
\n","type":"text"},{"key":"channel_id","value":"example_channel_id","description":"string
\n","type":"text"},{"key":"user_id","value":"example_user_id","description":"string
\n","type":"text"}]},"url":"https://api.alive5.com/public/1.0/conversations/sms/send","description":"Send a single SMS message from an alive5 phone number to a mobile or VoIP phone number.
\n","urlObject":{"protocol":"https","path":["public","1.0","conversations","sms","send"],"host":["api","alive5","com"],"query":[],"variable":[]}},"response":[{"id":"70700010-3936-41d5-89ba-889233db733d","name":"Send SMS","originalRequest":{"method":"POST","header":[],"body":{"mode":"formdata","formdata":[{"key":"phone_number_from","value":"+15402173882","type":"text"},{"key":"message","value":"hello there","type":"text"},{"key":"phone_number_to","value":"+18888888888","type":"text"},{"key":"channel_id","value":"a60be164-e830-4efe-902e-73e0a9165ee8","type":"text"},{"key":"user_id","value":"79d573bf-4905-45ee-8b19-17c279080e3f","type":"text"}]},"url":"https://api.alive5.com/public/1.0/conversations/sms/send"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"code\": 200,\n \"data\": {\n \"channel_id\": \"a00be000-e000-0efe-000e-00e0a0000ee0\",\n \"direction\": \"Outbound\",\n \"event_mode\": \"redis\",\n \"message_content\": \"hello there\",\n \"message_sid\": \"0000000000fkgpx0qq0c0vqvic\",\n \"message_type\": \"sms\",\n \"org_name\": \"example org\",\n \"route\": \"123\",\n \"thread_id\": \"00e00ca0-e0f0-000f-00d0-0c00eb0b0a700\",\n \"user_id\": \"00d000bf-0000-00ee-0b00-00c000000e0f\",\n \"isVideo\": false,\n \"newThread\": {\n \"assignedTo\": \"00d000bf-0000-00ee-0b00-00c000000e0f\",\n \"channel_id\": \"a00be000-e000-0efe-000e-00e0a000ee0\",\n \"created_at\": 1647834032595,\n \"platform\": \"Bandwidth\",\n \"crm_id\": \"0e00000000-0000-0a00-b00f-f0000c0e000e0\",\n \"org_name\": \"example org\",\n \"phone_mobile\": \"+18888888888\",\n \"thread_type\": \"sms\",\n \"visible_to_channel\": \"a00be000-e000-0efe-000e-00e0a0000ee0\",\n \"thread_id\": \"00e00ca0-e0f0-000f-00d0-0c00eb0b0a00\",\n \"status_timestamp\": \"open||1647834032595\",\n \"thread_status\": \"open\",\n \"timestamp\": 1647834032595,\n \"updated_at\": 1647834033587,\n \"lastmessage_at\": 1647834032595,\n \"new\": true,\n \"crmData\": {\n \"org_name\": \"example org\",\n \"phone_mobile\": \"+18888888888\",\n \"assigned_user\": [\n \"00d000bf-0000-00ee-0b00-00c000000e0f\"\n ],\n \"created_at\": 1647834032611,\n \"updated_at\": 1647834032611,\n \"crm_id\": \"0e00000-0000-0a00-b00f-f000c0e0000e0\",\n \"crm_type\": \"sms\",\n \"first_name\": \"visitor\",\n \"last_name\": \"009\"\n }\n },\n \"From\": \"+17777777777\",\n \"To\": \"+18888888888\",\n \"message_id\": \"00000b000-a0d0-000f-ba00-a00abe000000\",\n \"message_status\": \"sent\"\n },\n \"error\": null\n },\n \"code\": 200,\n \"error\": null\n}"}],"_postman_id":"419a6dbb-f618-4c8a-959a-420d5bac24bf"},{"name":"Push SMS","id":"2f1930a9-dbb9-440a-a152-787bf8fcc680","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"X-A5-APIKEY"},{"key":"value","value":"string
\n","type":"text"},{"key":"phone_number_to","value":"to_phone_number","description":"string
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